Verizon Wireless Authorized Retailer

You’d think that in today’s Unilocalish (my word) environment people who work customer service jobs would HAVE a little. I went in to BJ’s last week to get a clip for my phone, since I’m not Batman and I don’t wear it clipped to my belt. After being asked 3 times to switch to Verizon, I foolishly I paid $ 37 for a clip for my phone. My fault admittedly. Later that weekend I found the same clip online for $ 7 and went Sunday night to return it. The dude was nice enough and after he told me «this isn’t my career, I would have told you not to buy it here» HE asked ME to break a twenty so he could give me my change. Once I got home I realize he shorted me $ 10. Shoulda checked while I was there. My fault admittedly. I did call and leave a voicemail asking about the cash drawer balance and if someone could return my call. They apparently couldn’t. I called this morning and got attitude from both the girl who answered the phone (likely the girl with poorly drawn eyebrows who tried to get me to jump providers) and the guy who returned my case in the first place. He told me there was NO WAY he gave me the wrong change and I should have called. Why DIDN’T I think of that. Oh wait…
So the one star is because it won’t let me give ZERO stars. It’s not for the mishap with the change, mistakes happen and I absolutely should have checked. It’s for the complete lack of customer service/​satisfaction they displayed while dealing with them. Apparently customer service isn’t a career for any of them either.

I hate that I pay Verizon so much money every month, but, since i’d feel lost without my phone, I guess I like Verizon. They are so much more helpful at this location than at the Reading one and there’s never a huge long wait either. The store is located inside BJ’s a the front and you don’t have to be a member to go to it. I’m not.