IKEA Stoughton

Nice place with lots of good basic furniture for dorm rooms, storage units, etc. if you want nicer furniture then go to a different furniture store. Last time I went in August to help furnish a 4 bedroom apartment and found everything I needed, 4 stars so far.
Now they definitely need 2 more locations in Mass. Just too busy for back to school, the parking lot was so full that I didn’t stay and went back another day. They should explore sites north and west of Boston.

I swear Ikea will by my second home when I get my own place and get to decorate it however I want to. I love that they have a show room because when I come in to buy something for my room, I can actually get an idea of how it would look and fit. In a normal furniture store, theres always someone on the floor watching your every move. At Ikea the atmosphere is welcoming and comfortable. The staff here are very friendly and I’ve never had any problems purchasing merchandise that were in stock or merchandise that I had to order for pick up.
Oh and stop by the food court to get some Swedish meatballs and gravy. You won’t regret it!

We all know IKEA sells their products on line, but to get a look and feel for what you are buying, stopping in here is a must. First of all, be prepared and wear comfortable walking shoes. This place is huge. There is lots of parking, which means you may walk a bit just to get into the store. You enter on the lower level, but exit on the upper level, so if you are planning on taking home anything big, park on the upper level. There are stairs inside to get to the lower level entrance.
So, you’ve got your shoes, now grab a floor plan and a carriage (which are pretty cool actually, all four wheels turn) and head into the maze. So much to see here. The first section is set up as ‘rooms’ so you can see exactly how things will fit based on square footage. For example, if you have an 800sqft studio apartment, they have it set up so you can see how the space would work with a bed, table, etc.
Our first stop was the living room section. They had floor models in each of the colors offered so you can see if it’s what you want. Each piece has it’s own tag with the location of the item in the warehouse (which you walk through at the end) and the staff will print out the information if you’d like, or you can just write it down.
Next stop was bedrooms. So many beds! Everything from cute and beach-​y to standard, no frills (inexpensive). Also mattresses, mattress toppers, sheets and duets. You can lay on the mattresses to try them out and they have several that are quite inexpensive.
We placed an order with one of the sales associates for a sleep sofa, two queen bed frames, two queen mattresses and wooden mattress supports (no box spring) and two chairs with cushions. We also scheduled to have these items delivered.
We moved on to the smaller items, lamps, dishes, towels, etc. All the household items you could possibly want or need are here! There is a kids section which is amazing (the cutest tiny beds!) with lots of toys, colors and accessories.
At the end, you walk through the ‘pick your own’ warehouse for the larger items like sofas and beds, then head to the cashier. We paid for the order we placed plus the little extras we picked up and were taking home.
Friends who came with us purchased a sofa to take home in the back of their truck. For the big things like that, you pay for them, then wait toward the end, on the right side, just past the cash registers, for your item to be brought out. There is a monitor that shows you how far along your order is on the list. The boxes were brought out on a large metal dolly like you’d see at a ‘big box’ hardware store.
We also stopped in the restaurant upstairs before beginning our shopping. This is cafeteria style and it was OK, but not a destination. They start you with the desserts, which I think is brilliant! Then move on to drinks, entrees which are served like in a school cafeteria: you tell them what you want and they put it on a plate. Then soup and salad just before the cashier. There is plenty of seating, and you bus your own tables. There is also a snack bar just beyond the cashier. After all that walking you may need a coffee, cola, or pretzel!
Our entire purchase was just about $ 2k, which is amazing for what we got. If you are setting up a new household, you can get a lot of stuff for $ 2k. I’ll try to update the post after I’ve had the furniture for a while to let you know how it stands the text of time.

IKEA is great — if you come during off-​peak hours. DO NOT come here on the weekend unless you enjoy feeling frustrated, frazzled, and exhausted. Come after work on a weeknight and it’s a completely different place. We worked with IKEA on our kitchen this year and while it was not an easy process because you build everything yourself, it came out beautifully and we were overall happy with our experience (and saved like 50% on our cabinets compared to what we would have paid to have them pre-​built). Feel free to message me if you have questions about how buying cabinets or countertops through IKEA works, we’re experts now!
My husband is also partial to their Swedish meatballs, so we always make a point to stop by the cafeteria. They have some interesting things and the food isn’t half bad. Not great for vegetarians, though, and I wish there were more variety — it’s always the same stuff for the most part.
The parking lot is a complete nightmare, but it’s so much worse if you come during peak hours. Just don’t do it. Please.

This store is very clean, lots to choose from, given that I did shop 3 weeks before Christmas, I’m sure it’s normally not like this but there were not a ton of staff members in the showroom and picking areas for help with questions, but we got it figured out! All around 5 star review!

3.5 Stars
A pretty typical IKEA — trendy displays, self-​assemble furniture, and a consistently delicious cafeteria. I do not recommend going during peak hours on the weekend, but I do enjoy going in the evenings. There are less people and the parking is more manageable. Also, there is no cell service on the first floor, ew.
Right now, they have a lot of things out for Christmas, so check them out for some cheap decorations.

Oh, Ikea. I always arrive feeling optimistic about getting a good deal and make it to the end of the showroom feeling like I’d be willing to pay any amount of money just to get out of there.
Sure, I’ll pay for the full-​service packing and delivery. What, the item I want is out of stock? When will it be in? Tomorrow? Well, can you just pack it tomorrow? No? Finally gave up and got the next-​best (but more expensive) option.
Delivery is a real mixed bag. They tell you they’ll call and give you a narrower window the day before. This turns out to be technically correct when they call you the day before and tell you your delivery will arrive sometime between noon and 6PM. They also say they’ll call half-​an-​hour before showing up at your doorstep, but my experience was that they did not call at all. So better be there or you’ll be going through all that rigmarole again.
You might want to consider paying for assembly as well, if you’re getting something big enough to be worth delivering. Of course, your friends and loved ones will probably be willing to assist you in assembling your new furniture, if you don’t mind the inevitable bit halfway through assembly where something goes wrong and you end up almost destroying all your friendships and relationships (along with the new piece of furniture).
Still, at the end, it’s an Ikea. The furniture is cheap and looks pretty good and afterwards you can get some meatballs.

You get what you pay for. If you’re 19 and living at college… This is your place. The furniture gets the job done but looks and feels incredibly cheap.
If you like walking around in a giant warehouse with 7,000 other people who stand and ooo and ahhh at the displays, then this is your place. There’s never any parking and you’ll most likely scream at least 50 times before making it to the registers.
Go elsewhere, make an investment in some nice quality furniture.

Update: Ikea gave me a refund but was not clear about how they did it. Resulted in an embarrassing trip to Ikea for my friend because she could not use the store credit they gave me. (Almost) Four new chairs were bought.
Sometime in September, my mom called and finally saw a refund from IKEA on her credit card. I felt victorious.
A bit later, my friend decided to go to IKEA with a friend. We were finally going to get chairs, except this time they would be a different, cheaper model. At checkout, the earlier store credit that refunded shipping would not work. I was in the meantime having a great evening at a concert which was interrupted by this new IKEA ordeal. Then I had to call between my mom to figure out the exact number of the credit card return and my friend who was speaking to customer service. Turns out the store credit already was returned and lumped with the original cost of the four chairs. At the end of this, I realized I thought the price of the chair was different, and I inconvenienced everyone including me. That is a personal problem, I admit, and I screwed up. If only IKEA were clearer to me when that happened.
Then, we start assembling the chairs for our housewarming party when we realize an entire bag of pieces is missing, the horizontal metal bars and plastic holders. I curl up in a ball and cry. In the middle of November, we still only have 3 chairs. My friend emailed IKEA and heard nothing; she gave up and just ordered the part again online — still waiting for that. We both value or sanity and time more than the cost of this part instead of dealing with IKEA customer service ever again.
I don’t even know if I can ever step foot into an IKEA without going into a tirade and rant. My friends are tired of this story. I’m tired of thinking of it, and I’m glad it’s finally over (mostly.).

Terrible customer service right now. The employees are trying, but apparently all the managers are in a meeting trying to figure out how to stop their employees from having a voice at work?
It’s ridiculous that I can’t get the help I need in this store because the managers decided a meeting about busting the union was more important than customer service. How about you treat your employees with respect and dignity and don’t interfere with their right to organize a union? Maybe then customer service would improve? Until then, I’m not coming back.

Ikea has always been a favorite place of mine. Easy to assemble furniture, fun designs, great textiles. My shopping experience is made even better by knowing that Ikea co workers make a living wage, have decent benefits, and thoroughly enjoy working there.
Upon seeing their co workers come together to form a union, my love for this company grows. I hope that Ikea will live up to their own standards and promises and not fight their co workers on their choice to organize.
Ikea, you say your workers have a free and fair choice when it comes to unions. It looks like these workers have chosen; make sure you keep your promise.

Ikea Stoughton has the worst customer service when it becomes to the stock and delivery. Here is what happened:
We bought our mattress and 2 box springs 4 weeks ago and asked them to deliver on Saturday Oct 3^rd. So the driver arrived with only the mattress, but no box springs. We know that it was not the driver’s fault since they were only asked to deliver the products. Then we called Ikea and was told the driver would come back on that day. We waited for a whole day and another day on Sunday, nobody came back. We called back many times during this period and only heard of the lies Ikea customer service gave us. We were so tired of called them back on weekend, and waited hoping someone will contact us or deliver us our orders.
We called back again the coming Wednesday. After got transferred many times, waiting on the line for about 40 minutes numerous times, someone finally told us that the reason no delivery for us was actually because they didn’t have the product. We were so mad and they said they could do nothing if there were no product. In the end I got transferred to the manager, who is even more incompetent and full of lies. The manager said we could either get the refund and had no product, or we waited until they had a product. We thought this was so unfair, after sleeping on the floor for almost a week, and that was their answer. However, the manager changed her word in the end of the conversation and said they did have 2 box springs, and will schedule it on this Saturday from 8am to 7pm.
Then I got the call one day before the delivery day saying they will arrive at between 3pm to 7pm on Saturday. I got another call on Saturday saying that driver would arrive in 5 to 35 mins from then on. And again, no one came. I called back and customer service of the delivery company said the driver closed the case by accident, and will call us back. Of course, no call back. We called back many times and was told that delivery company was trying to contact driver. We called again at 10pm and was told we couldn’t get the delivery that day and had to wait until Sunday.
Well, today is Sunday, guess what happened! We called the delivery company and someone finally sorted out what is going on and told us that the driver did went to pick up the order in Ikea at 5pm in Stoughton on Saturday, but Ikea Stoughton didn’t have the order AGAIN and that was why the driver didn’t deliver. I don’t know which one was lying. But now I think back of the day of the conversation with the Ikea manager, I figured that she just wanted to hang up the phone and made up saying that they had the products and will deliver it on Saturday!!! It’s all a lie and trying to get rid of the customer’s complaint.
I felt really bad at the beginning when I called Ikea back on Wednesday because I sounded really mad. I felt bad since I was in customer service as well, I would be so sad if someone was so angry with me. But I never got that kind of angry call from customers because being honest and sincerely apologise work! If there were no stock, let us know, we could buy in other places. Lying is the worst customer service skill!
Everything is like a nightmare, and we still don’t have our box springs and no one called us back. After sleeping on the floor with just a mattress for more than a week, we decided that we would NEVER EVER use Ikea service any more!!!
And I sincerely hope that someone who could make a change of this in Ikea company could make a move and help all the people in need to fix this order and delivery issue. I know a lot of people are having this kind of problem, we could get the refund back, but what about the days we wasted to wait, the time and minutes we waited on the phone, the bad feelings left in our mind? Please no more bad services Ikea!

I’ve only been to three IKEA stores in my life, but this one is massive (and LEED certified for what it’s worth). I take their concept for granted, having lived near one for much of my life, but their stuff simply works. It’s not the greatest quality at the higher end (and it can certainly get pricey, especially when building out PAX storage systems, etc.), and the low-​cost stuff is as cheap as you should expect, but you can’t fault their space-​saving solutions, random decorations, and modern furniture styles at a «fair» cost. There’s a reason you’ll find IKEA stuff everywhere you look, from apartments to businesses, and once you shop their solutions at the mid-​level price tier, you’re really getting decent stuff… especially for the more disposable side of society.
If you’re not looking for furniture to pass down for generations, IKEA is perfect for you. It’s cheap enough that you won’t feel guilty buying all new stuff in a few years when your style evolves, and it’s just sturdy enough to make a handful of moves with you.
Overall, it is what it is. IKEA is long lines at peak hours, a chaotic atmosphere of aimless adults and screaming kids, and a time-​sucking journey through a place that is nearly impossible to leave on-budget…but something keeps bringing us back. See you there!

The lines here are rough on the weekend – both for the food and the furniture.
On the food side, it’s really cheap/​reasonable! I got the salmon filet with spinach/​potato side ($ 7.99). I said yes to the lemon/​dill sauce, which was a mistake as the salmon was drowned in a thick sauce that was pretty much tasteless. The salmon itself wasn’t half bad – decently cooked! The potato/​spinach side was meh. A bit heavy but it grew on me. I passed on dessert and instead went with the chocolate bars ($ 1 each – awesome!!) but it seems like they offer a variety of tasty desserts that are better looking than the entrees. I also love the Swedish food shop after the checkout – even more tasty candy and other items!
The furniture section is pretty awesome too – tons of great setups for inspiration. Some items are super cheap while others seem overpriced. A bit hit/​miss.
Definitely a fun shopping experience if you have patience around lots of families with kids.

Four stars for going to IKEA during the week. One star for going on a weekend.
I’d recommend never buying furniture at IKEA. But IKEA is a good place to get certain glassware, kitchen accessories (storage containers and whatnot) and certain textiles, such as bath mats. In a pinch, maybe for the extra bedroom, you can get some sheets or a towel or two.
Some tips:
* Pros park in the «reserved for families» spots on the top of the garage. Easy in, easy out. Go ahead, glare at the car filled with 9 children.
* You may temporarily imprison your child at the IKEA-​provided prison for children, called SMALAND or something. No word on whether the kids produce any goods of value in IKEA prison. Parents are advised to use this prison for the sake of the public good.
* Get a map and study it hard. Note the shortcuts, and use them as needed.
* If you join the IKEA club, you can get free coffee from the restaurant. For easy access, enter the restaurant through the restaurant exit. No need to walk around.
* Perhaps do some stretches, calisthenics, and mental preparation exercises (go to your happy place), because IKEA is going to test your wits. Can you duck and weave through a sea of pregnant women and their stressed out partners?
* 75% of all couples who go to IKEA are pregnant. 95% of all couples in IKEA at any given moment are actively breaking up because of IKEA-​based fights. Consider flying solo.
* Use one of those yellow bags instead of a cart. This allows you the mobility you need, and you can use the bag as a weapon or a shield. The carts are weird and hard to turn.
* Whatever thing you want most will be out of stock. Prepare to drink heavily, because that means you’re coming back.

Products are great. I’m not a huge fan of their pillows. They’re always flatter than I like. Organization and set-​up is pretty decent but I’ve seen better. It’s easy to get lost in here. Signs don’t help if you’re not paying enough attention.
Customer service here is pretty bad though. Getting a representative from this branch over the phone is impossible. My biggest issue is that they delivered an order that I cancelled over a week in advance when I was told that it wouldn’t be a problem to cancel as long as it’s done 48 hours before the delivery date. Keep a note of that, people!
A big plus at the branch is the food court. The food selection is bigger than any other Ikea I’ve been to. They have veggies meatballs, Mac and Cheese, and something salmon. &&& the order of Swedish meatballs come in your choice of 10 or 15 pieces!
I’m likely to shop online from now on while living in Boston because of the service. Only reason why I’d be back is for the Swedish meatballs and mashed potatoes.

This is probably the only time I’ve given a 1 star review. If there were a –1 I would go with that. I’ve shopped at IKEA for over 20 years from furniture, to soft goods, to full kitchens — you name it — I’ve bought it. Two weeks ago I purchased a refrigerator from IKEA to go with my already installed IKEA kitchen. Scheduled and paid 99 for delivery. On delivery day — waited from 8 am to 10pm — never received a call, update, or anything from the delivery company.
Contacted IKEA about the experience, and was given a back channel contact to manage the second attempted delivery. Again, no communication from the delivery company before or on the delivery day.
I called the delivery service 6 times to establish that the delivery would in fact happen. At 9:00pm I was assured that the driver was 30 minutes away.
It’s now 10:45 and nothing. Not a call, text, nothing.
I’ve notified IKEA that there is a HUGE GAP in their delivery process. A refrigerator is not a small purchase, and I think it deserves a little bit more customer service than IKEA provided.
End of story. Order cancelled. Buy your appliances local — The BIG, BIG BOX IKEA DOESNT CARE ABOUT YOUR TIME OR HOWEVER IT INCONVENIENCES YOU, HEJ IKEA

Another one-​star, horrified rating for the delivery service. There is nothing wrong with the store itself — it’s quite nice in that overwhelming, maze-​y kind of way. But for the love of God, do NOT use their home delivery service. Rent a truck if you have to, and pick out your stuff yourself. Trust me, it is worth the money and probably about the same price. We have been waiting three weeks now for shelves, and I have basically given up all hope of ever seeing them.
Long story short, we got the wrong shelves delivered, then when they showed up with the right ones a week later, they only brought two boxes instead of four. Every time something gets messed up, it’s literally hours of waiting on hold and for people to call back. They promised they’d have our order to us today between 8 and 10am. It is now 3:30pm and I am STILL WAITING. I feel like I’m in some kind of Scandinavian-​themed limbo full of flat-​packs and despair. I think it’s called Sadsgaard or maybe Miserlig.

Fun fun fun.
I watched a short youtube video explaining the phenomenon why people tend to overshop at Ikea– 1. they design their store intentionally like a maze so you’re more likely to buy something once you’re interested knowing that’s it’s inconvenient to walk back and 2. they always start off with show rooms to build anticipation– once you’re released to the sea of products, you’re more likely to buy post anticipation.
Sign up for the family membership card for free at an electronic kiosk located at the entrance. Nice discounts at the cafeteria.
The cafeteria:
Amazeballs. Now I understand why my friends rave about it. My recs:
++15 Swedish meatballs with mashed potatoes, lingonberry jam, and cream sauce for $ 5.99. Add $ 2.00 for soup and a soda for free with the family card.
++Barbecue ribs with fries for $ 7.99. The fries were delightfully crunchy.
++Free coffee or tea with your family membership card at checkout at every Ikea visit. Awesome!
The shopping:
The show rooms are stunning and a great place to get inspiration in terms of decorating and a subtle reminder– dang, you can’t afford this lifestyle until you got a big bank.
Minimalism is the central theme. Love the multitude of patterns offered for their bedsheets. They do try to cater to a wide range of budgets. The storage hall of their un-​assembled products is impressive… super huge, ‘Murica.
Greatest deal I won:
$ 19.99 for a 3 shelved bookshelf for my slew of books and binders.

If you live in the Boston area, then this IKEA is probably the only place in the entire region that you can find to buy all your vital furnitures. Although it is a bit of drive if you live in the city, I would highly recommend making the effort to come here if you are planning to buy any new furnitures.
If you do your homework, you can find really cheap and affordable furnitures here. I really enjoy finding items that are on sale!
This store is huge and you will most likely get very hungry. Make sure to try their food! In their main cafeteria, they have dishes like chicken fingers, their infamous meatballs, salmon, and other delicious meals. MAKE SURE TO SIGN UP TO BECOME AN IKEA MEMBER! It’s free and you get free coffee! You can use that cup to get other drinks besides coffee!
Also try their delicious 50 cent hot dogs. Nothing fancy but after all that walking around, they are super delicious and fill you up pretty well.