Island Street Automotive

Rude people, the owner who I had the displeasure to meet is an A**hole that thinks he is the king of auto repair, charged me 3 hours of labor and overcharged me on the parts fo a simple tire pressure sensor monitor inside one of the tires, a 30 minute Job $ 400 later. never go to this place…

I’ve been taking my car to Island Street for about a year now, on the recommendation of family members who’s opinions I trust. And I have no complaints. They have tires prices that are the same as places like BJ’S. They did oil changes, etc. without any problems. They found and repaired two leaks in my car’s air conditioning system. Getting appointments hasn’t been a problem. They send me reminders about routine maintenance. All in all, they’ve taken great care of my 14 year old Toyota! I’ve been «taken» by other places, and know what that’s like. Island Street is up front with any problems, pricing, etc. I finally have a place that does good work and DOESN’T overcharge! I’m very pleased with them. They now do the cars of MANY of my family members. No complaints.

Knowledgeable and friendly staff who isn’t looking to rip you off. They also offer a complimentary car cleaning service after appointments which is a nice touch

Jill has always gone above and beyond.
Complete customer service
Shop always takes car of my cars as well as my family’s cars.
Would recommend Island Street

First off let me just say, this place is mediocre. They overcharge about as much as dealership. The lady in office «Jill», I think that’s her name, is rude as hell!
I only go there because it’s close, so shame on me for not wanting to drive further.

Nothing sucks as bad as a car problem late on a Sunday. While driving home my check engine light came on on my 2003 Audi A6 and the car started to violently buck. Not exactly the way you want to end your Sunday. I was able to drop the car off with the keys in their after hours box and they got back to me early on Monday with a fair price and turned it around that day. The issue was 2 bad coil backs. They advised me that they could just replace the 2, but they usually fail together, and I would save 3X the labor if we did them now, but there was no pressure.
Fast Quality work for a quality price will have me coming back. Jill was really nice too, and Paul was very professional.
I will definitely be going back, and I would give them a shot. As for the negative reviews, when was the last time someone gave more than 1 star to someone that towed their car.

This tow service is dangerous on the road. While heading thru Stoughton center yesterday morning, this tow truck came barreling down the road, thru a red light and partially into the intersection I was crossing. It I hadn’t swerved and he hadn’t slammed on the brakes, I would be telling this story from a hospital bed.

I can’t put into words the awful experience that I had with this shop. They made a mistake towing my car and damaged it. They half way offered to fix it but also blamed me for it. The owner is a rude, disrespectful bully type. The mistake was fixed, but not with a smile, it came along with lectures, verbal profanities, anger and verbal abuse towards me from the owner that I did not deserve. I would not suggest getting any work done here ever. The mechanics and reception are very nice and do good work but the owner’s perception of customer service is appalling.

I needed one of my company vehicles (service van) towed about 10 miles one way, it was broken down. I called and within an hour the vehicle was at the service station that I asked them to bring it to. I couldn’t be happier with the service. I have used Island Street Auto previously to fix my daughter’s vehicle. This is an older model car that is good enough for local driving. It needed some sensor fixed that had stumped other service stations. It took them about a week but they diagnosed it and repaired it. They gave us some maintenance advice and told us not to invest much money in this particular vehicle as long term it was not worth the repair costs. I felt like they were honest and knowledgeable. Knock on wood, her car is still running.

I could write a whole review on how awful this shop is, but they have already wasted enough of my time.
I am just going to leave you with this:
Island Street Auto towed my car with the parking brake on, snapping the cable. they are now refusing to pay for the repair and are calling it an «UNFORTUNATE COINCIDENCE» How embarrassing.