AT&T

Absolutely the worst AT&T store location in existence. No selection, insanely long wait time. And to boot, only two employees on the floor at all times and they all have IQ’s of about 2. I have been here 3 times and that was my last.

Stay away from this store! They are not honest people. My husband went to this store and bought an iPad mini for my birthday and Christmas in December. The store clerk and manager told him into buying iPad mini 3 instead of the latest 4. They told him there is no difference between the two. They charged him the same price less $ 100 when Apple Store told me on the phone that iPad 3 was discontinued on November 5 and store shouldn’t be selling them new with that kind of price. There are definitely a big difference between 3 and 4: the processor is 30% faster, the camera is 8 vs 5 megapixel, it’s lighter. These are big differences. Yet they told him there are no differences. They are big lier who just wanted to get rid of their inventory! Never go to these dishonest people! When confronted, they said it was my husband’s choice. Yes, it was a choice based on incorrect information and lies told by the store rep and the manager. I hate my iPad now since every time in use it, it reminds me of these dishonest crooks! STAY AWAY!

Textbook example of bad customer service from «Manager» Jordan.
Came in to replace $ 30 plastic car charger purchased here that has broken at least four times. After each breakdown the store gave me a new one.
Today the «manager» looked at the device his store sells and said «it sucks». He looked up my account and said my warranty expired YESTERDAY and he could not replace it or refund my money.
He said I should buy my charger not at his store but at the Apple Store.
«I’m losing money on this charger,» he said referring to the shoddy device he sold to others who also returned theirs.
He was uninterested in either my satisfaction or resolving my issue.
I later contacted AT&T and they apologized and are sending me a new charger free.

I made an appointment in advance and was fortunate to have had the Manager Alyssa wait on me as soon as I arrived. In short, she was amazing. She transferred my contacts over to the new iPhone6S I had bought online and then some, including helping me pick out a Mophie phone charger pack and Zagg glass screen protector. She knew her product line like the back of her hand, was extremely helpful and I could see by how she got on and handled her sales consultants that any business would be lucky to have her in their employ. A most satisfying consumer experience!

To be concise, skip this place.
*IF* and when an employee manages to notice you lingering by their computer terminals, they put you on a list.
I’ve no aversion to lists nor waiting. But waiting for multiple people to decide on what phone to buy, when I have only to acquire 1 accessory (I already know that it’s there), is silly. I even told «list girl» my reason for being there, but it didn’t seem to matter.
When I finally got my name called, the no-​personality salesman introduced himself and I told him what I wanted. As we approached end of my transaction (only about 5 minutes later), I again, summed up my expectations before he «sealed the deal». His ensuing confusion proved that he hadn’t listened to my initial requirements about this purchase. Had I not confirmed, there would’ve been phone compatibility issues.
These folks are irrelevant.

Went in the other day because my phone had fallen and shattered. I decided to upgrade to an iPhone 6S. Shawn was the guy that helped me. He was incredibly nice and easy to work with. He told us about discounts we could apply to our bill and helped us save some money monthly. He was very fast and did even put my new screen protector on my phone (very meticulously) so I’d have no more shattered screens. Really appreciate his help and would definitely request him personally again.

So the employees are quick to say that there is no issue with the service and that it is the phone itself that has the problem.
came to this store to try and transfer two lines that we’re currently in a family plan to it’s own plan and had some concerns about a galaxy note 4 I have. so the note 4 I have occasionly drops calls and when trying to make a call no ring sound is heard and immediately the call is ended. I told this to the employee and right away just told me it’s the phone that has an issue. Second. He was giving me a hard time to transfer the two lines because my father is the account holder and he had to authorize to at&t to make a note on the account allowing me to transfer the lines which I understand, but the issue was that I said I will call and get that arranged and I guess the employee thought I was gonna call at&at myself pretend I am my father and authorize it. He immediately denied me any service and I was in the store for an hour until he came out from hiding in the back room. then I guess the manager came to me and told me I could go to another store to do this transfer. I told them that they can call my father and confirm that he called to authorize which they did. so finally we’re about to get things started when I wanted to use my warranty on my note 4 because it was the last day. the employee told me that there is a store in west Hollywood on santa Monica and la brea that will have the phone in stock so that I can just get my replacemt on the spot. He told me they we’re open till 9pm and it was 8pm I left that store. Got to the other store and was told that this is a retail store not were they do the warranty and on top of that the warranty shop closes at 7pm which this asshole employee told us 9pm. so I missed my warranty use because of this shmuck.
The only people that did help me was the employees over the phone when I called the 611 number. I’m never goimmg back to this piece of shit store with no real customer service just lies and they probably prey on the customers who don’t know much about phones to take advantage of.

Don’t go here. Don’t buy anything from them. You’ll only find out that they will remind you of the footnote 6 months later and try to sell you something else!!! Bad people. Bad business practices.

These sales people are liars and cheaters. Went into the store to buy a hotspot and was misinformed by their «Employee» about the data on my account. Led me on to believe that my data wasn’t on a shared plan that had I more than enough data. Got my first bill and it was double what I usually pay because of the over usage of data. Called business care to complain about it they said they will look into it, call the manager at the store i purchased it from, and place my account on hold until they can resolve it.
A month passed nothing has been resolved got my second bill and nothing was corrected on my data or bill. AT&T business care never called the manager at this store to resolve the issue.
Fed up with everyone’s lies I finally called the manager Jordan at this store and he pretty much told me there’s nothing he can do, took his employees side, and said for me to call back business customer care they can help me more than he can.
So basically you being a manager is useless, your management sucks, your employees suck, and you guys seem to have a pattern of lying and cheating your customers.
They must not read their reviews. It’s quite obvious they don’t care nor does AT&T. You would think being with them for 6 plus years they would care about your concerns but it’s all about the money for them!
Don’t buy from this store or deal with them they won’t help you and correct their mistakes. They will take your money but aren’t capable of providing customer service you deserve!

Every time I’m in here I get an Apple Store vibe, or a New York Subway feeling, like everyone in there would definitely rather be anywhere else but this is a necessary and unavoidable part of the journey.
However, the sales people here are never-​fail friendly and so helpful. They’ll look at everything and save me so much money which the Att people on the online chat or at the 800 number never take the time to do.
Give your name to the people as soon as you walk in and/​or I noticed you can also save time by making an appointment. They even walk you out and hold the door. Forget ATT online chat with their sarcastic smiley faces, I’ll just come in here when something happens or I need to change my plan.
Once I went in with a cracked screen and they were like, well you could pay the 200 deductible or you can just go down the street and have this guy fix it. They are not about getting as much money as they can, they have an honesty policy, and because of that, I’ll stick with Att.

Customer service or any job that deals with the general public are hard jobs. Understandably, I’ve had lackluster experiences with AT&T stores; usually understaffed and employees dealing with involved situations.
With that being said, Chandra (the manager) and Brian deserve quite a bit of praise for helping me in the most effective transactions I’ve had. I came in a couple of weeks ago to pay for my phone bill (my wallet/​phone were stolen the night before), and I was directed to pay via kiosk which was super convenient. I got talking to Chandra about how tiring the iPhone 6S launch probably was and that they had some in stock. Brian helped me in activating the new phone along with modifying my plan and insurance, in what seemed like 5 minutes! All though, it could’ve been the drunk/​crazy woman Chandra was dealing with that kept me entertained, but in any case, great staff. I appreciate you guys!

I went in to buy out my iPhone 6 Plus and get the iPhone 6S because I always need the new best phone. Hopefully this annoying and expensive habit goes away with age. I didn’t have to wait more than 5 minutes to be helped.
Natividad is truly a great guy. He is super informative and gives great advice. I personally think that this guy should be getting his MBA and working at the ATT corporate office because he has great communication skills and he is very sociable.

Worst ATT corporate store I’ve ever been to. With poor management.
Wasted over an hour of my time to come out the back room and tell me they cannot sell me an iPhone since someone in my account had purchased one earlier the same day.

Don’t go at lunchtime. ½ hour wait to ask a simple question about one of the crap ZTE phones that AT&T sold me. The parking lot was full, that didn’t help

I recently accepted a job offer in an area which was out of my Sprint network range, therefore I needed to port out my numbers to a provider with better service in the area. Despite knowing Sprint offers better deals and their prices are much cheaper, I had no choice, but to change providers. Although, I was hesitant due to the expensive plan prices, I chose to change my provider to AT&T.
Prior to going to the AT&T store in Studio City, CA, I initially went to another AT&T store in Sherman Oaks, CA on Ventura Blvd and near Van Nuys, on Saturday, July 11^th. I had to wait approximately 15 minutes until the store opened their doors at around 9:15 am, despite the hours stating they opened at 9:00 am. The one person in the store didn’t appear too eager to assist (to say the very least). As a result, I decided to locate another AT&T store, near the area.
I found the store in Studio City in Ventura Blvd, and was grateful, because they were so helpful. I was immediately greeted by multiple reps, and I ultimately was assisted by Mor. Mor went above and beyond to make sure I received the best deals. He also included any promotions, and he took the time to make sure I received the best customer service possible. He was even willing to come in on his day off to make sure a second phone completed it’s back-​up, due to it indicating it would take at least «1 day». I do not remember the manager’s name, but she was also extremely helpful, and she kept checking to make sure everything was going well, throughout the transaction.
Although I still believe AT&T has one of the more expensive plan prices, I would HIGHLY recommend the AT&T store in Studio City, CA for your AT&T service needs (it’s the one in the shopping center near Peet’s Coffee). This location is also willing to assist with Home phone, Internet and TV package deals. I am sure that all of the reps are great at this location, but I would highly recommend requesting Mor.
If I had to rate AT&T, I would honestly only give them 3 stars, because although they offer SOME better coverage areas than Sprint, they are much more expensive. As a result I would give this store an overall rating of 4 stars.

Umm… best att store I’ve ever been to. Can’t give it 5 stars because it’s still an att store replete with miscommunications and long waits. However, their reps were quite knowledgeable and didn’t promise what they couldn’t deliver. Thanks y’all!

I was very confused about my plan and when I called customer service they had me very frazzled. I walked into this AT&T and was pleasantly surprised. I was immediately greeted warmly by a nice guy named Jordan Kelly. Jordan broke down my plan and made it very easy and also answered all of my 20 questions accurately with a smile on his face. I’m not going to lie. I’m still amazed at how much easier he made it than the customer service line. This guy seems to love his job and give his all. It is rare to find a positive person these days in retail but he made me feel right at home. He is obviously over-​qualified for this job but lets just say they are lucky to have him and I will only go to him for now on if I have questions about my plan. Thank you Jordan.

TERRIBLE!
Like one of the other reviews I was lied to and cheated.
Maybe just a bad sales guy but At & T as a company is awful.

Sorry but after I bought new phone and get the good service but !!!
Now the bill come and I understand the that AT&T store
(and not the only one ! All there store have the same complaint !! Laying to Coustmer)
My bill was 160 $ a month with add another line they promised me 190 $ bill !
The bill is 355.37 !!!
In the store the play game know that is guys that don’t working her any more !
Laying to Coustmer this is what they do to me
Are you will be the next on ???

It’s a shame that a few good people work for such pig company. The management is AWFUL because the company is awful! They DO NOT stand by their products at all!
T mobile version hell even PC mobile have more desire to accommodate. AT&T are the WORST in customer service and support.
Buy 2 soups cans and string for better reliability.