Big 5 Sporting Goods

Just bought a Training Mask to help with my lungs. I hope to adapt my lungs to these California mountains. Ever since I moved here I’ve been have more issues with my breathing. I’m happy I visited Big 5 off of Ventura. They were very helpful, kind, & speedy. I’ll be back soon, maybe tomorrow to buy a Caddis float tube for my great fishing adventures around California. I must use the great deal they have running at the moment for 20% off. The Caddis has everything I need in a float tube & Big 5 has it for the low. The only thing I wish is that they carried a better selection of sweat suits for working out. I could only find Russell brand & I’m not too fond of them. I fee Nike has a better feel. Oh well, if you’re reading this, stock upppppppppppp pleasssseeeeeeeeee! Thanks!

Great small sporting goods store to get what you need when you are in a hurry. I am more used to mega stores but even if less selection, I found it great to get in and out quickly with what I needed.

I have been coming to this big 5 for about 8 months now and all the time I come get some fishing gear they don’t have anything ,
Everything is always so messy and out of order missing parts I wish they could restock at least once a month on all the fishing gear all the time I keep going back and saying to myself ok this time they will have this they will have that but nope it’s all the same…
You guys really need to setup up that fishing gear I go to Walmart and they have everything you need but I don’t like the wait in the long lines thats why I give you guys a chance but you guys always let me down

The stock is minuscule, even for the small size of the store. It’s cluttered and dirty. The personnel have been rude to me and unhelpful: «do you have hiking gear for women?» Answer: «Ummmm… Nope.» Thanks for the help :/

There is very little we as citizens can do about guns in our community. Here’s one idea: Stop frequenting neighborhood stores that sell firearms. Keep guns out of Studio City!

This store has a wide selection of items but absolutely terrible customer service!
Upon arrival I could not get an answer out of an associate as to where the bike accessories were. The response I continually kept receiving was «Hold on one moment, someone will be right with you.» This statement held untrue as there were barely any associates found throughout the store. The associates that I did find were standing around having friendly conversations with one another but in no way seemed engaged or willing to help the customers.
When I finally received customer service for another item I was looking for (mens shoe department) I politely asked if a certain type of shoe was slip resistant. The associate took on my request but seemed lost and confused. When he finally returned, he proceeded to tell me that the shoe I was inquiring about was in fact not slip resistant. His promptness and attitude did not bother me, but what did was that he was referring to a completely different shoe, it wasn’t even the shoe that I asked about! This completely made me feel ignored and as if I wasn’t a value to his time.
Personally, I believe that the associates here need to take a little bit more time to be invested in their customers, rather than their personal lives and the friendships that they hold at work.

Incredible Service and open till 9:30pm! no Gas cans though

Great experience! Ryan in the shoe department was awesome :)
I wasn’t sure what size or type shoe I wanted. He was able to find me a perfect pair of sneakers all while being very sweet. The girl at the register gave me 20% off just for my email. :)

Best camping store in all America. Thay have the must comfortable equipment. Thay prices are good. With great service. Love to buy over thare alweys find something an make me smile all the way home

My husband and I are into outdoors and frequent big 5, we went in today with intentions of buying a shot gun. The salesmen advised it would be over an hour until he could help us and was extremely rude. I have my card already and didn’t even need the test. We have bought guns before and know the process. There was another gentleman taking his test and he wouldn’t even start helping us until he finished his entire transaction. Why not start helping us and then stop when he’s done? You could tell he just didn’t want to deal with the paperwork seems like he needs to find a new job.
Also to add to this I went into the store two previous times 1 I was told by the manager nobody who knew about the firearms was available and nobody certified to sell one, so why do you even have them for sale? 2 I walked In and waited 15 minutes several associates walked by and didn’t even ask if I needed help so I walked out of the store.
This store needs to get friendlier associates maybe if they made commission they wouldn’t turn customers away!
Will not return to this store for any other purchases either.

Wasn’t treated very well by the manager Justin just now when I went in to make an exchange for a more expensive item.
I didn’t have a receipt but item was in original packaging and I was able to show a e-​receipt from my bank. Justin replied «there’s a lot of things in my store that cost that amount to you could’ve bought anything» essentially calling me a liar.
I won’t shop here again. There is a polite way to say «I’m sorry I can’t do that» and there is a rude way. Justin chose to act like he didn’t care how I felt about the store at all.

Good people work here. They are nice and have a good sense of humor. When you’re cousin is a comedian and carries his act in every store he walks into, humor matters. They have a small lot right next to the store which helps a lot because Ventura Blvd is parking hell.
Big 5 has great pricing on everything to start with but it’s the sales that really hook me in. I always wait for the mailer and then go in to pick up a new pair of shoes or something else that I probably don’t need but is priced low.

I wish I could like this place but I cannot. It is far too expensive what they sell here. The shoes are almost never ever marked down and the one’s that are are beyond cheap and not worth the purchase. I bought one pair of shoes from here for $ 30 that lasted barely 2 months. Very disappointing.
The staff is always very helpful though and nice people.
Just work on those prices and I can give 1 more star.

I like this location for big 5. I was able to find a lot of snow and ski ware. Friendly staff
They have everything for here for everything sport, from shoes clothing and accessories
The line is sometimes slow to check out.

It took a long time until I got an employee’s attention.
They have a pretty big selection of sports supplies, but that means nothing when customer service is basically non-​existent.
I saw my purchase for $ 20 cheaper at Sports Authority a week later. Ugh.
I won’t be back.

Maybe it’s me … yet anytime I walk into Big 5 Sporting Goods, it’s like Christmas morning! I love it! The Studio City location is not the biggest but they have an amazing selection of all things Sports & Fitness under one roof. I also find, because the store is not massive, the customer service «can be» better and nothing seems overwhelming. Big 5 is moderately prices, as far as sporting goods stores go … and if you sign up for their email list, you’ll receive sales ads & mobile coupons.
Big brands & cool stuff at affordable prices — helping you have fun while staying fit!

I haven’t run into a lazier, less helpful crew of staff, ever.
Thumbs way, WAY down for the customer service here.
I arrived at the store looking for a pair of sneakers. I found some on the back wall and asked one of the salesman for 2 pairs in my size. He ignored me. And then sighed. So much so that his colleague offered to get my sneakers for him. He brought two pairs from the back, only one was correct, and I never heard from him again, example, how do those fit? do you need any further help? NOPE, not at this store.
I then brought them up to front counter so I could purchase them. The ones I chose were on sale. I thought, for a lesser amount than they were. Instead of politely correcting me, informing me, helping me, the cashier, sighed and moaned and then called for back up for a price check. I ended up going back to check myself and the person that she called hadn’t even moved or started towards the front.
I got back and said I read the sales tag and the cashier gave me and the other salesperson at the desk who was trying to help me figure out the price MAJOR attitude. Ya know, because I was REALLY bothering her with my silly questions about the price.
The more attitude she gave me with her eyes and little nods of her head, the worse I felt and finally just as I was stepping forward to pay, I found I absolutely could not. So I didn’t.
I told her, I changed my mind and wouldn’t buy the sneakers because they needed to seriously improve their customer service.
Someone get this girl a new life, a raise or something, because this job ain’t working for her! (Or really, any of the sales people, save 2– the man in the red shirt and tie and the guy who was helping me in the front. The 2 in the back and the girl in the front, no thank you.)

Simply put-​The BEST sports store ANYWHERE!!! I have been going here exclusively for 17 years!

This is a pretty decent Big 5. Keyword «Big 5» — this is not an REI, Cabela’s or even a Sports Authority but I pop in here from time to time when I’m looking for something (patella band, jump rope, baseball stuff for the kid, clearance ski items, goggles, swim stuff, random shit I may not really need, etc) and they usually seem to have it and a decent price on it. I swung by this evening to purchase a Daily Adventure Pass for an upcoming hike, one of the closest places to the house to get one of these and I found a pair of hiking boots for $ 19.99. C’mon, you can’t beat 20 bucks for a pair of hiking boots, I’m sure they aren’t the greatest things ever but hell I’m a runner not a real serious hiker so I’m sure these bad boys will suffice on my weekly few hour hikes. If you are in the area I’d recommend checking this store out — there’s also a new Sports Authority in Sherman Oaks — I find both to have pretty comparable prices, sometimes I can’t stand ordering on-​line and having to wait — I’m to impatient for that. Give this little old store a chance, they may have what you need.

The people are nice, but there’s several other distributors and online stores whose prices I think are a bit more competitive. They aren’t necessarily the expensive GNC of sporting goods stores, but on a budget, there’s better options.