CVS

Twyla is the kindest sales associate. She really cares about customer satisfaction and is very helpful!

This pharmacy never has any medication in stock. Pure waste of time coming here and incredibly frustrating. Even for the simplest of prescriptions they don’t have it. It would be one thing if this just occurred the one time. But they’ve been out of my monthly prescription every month for the past 5 months. This will be the last time I use this pharmacy. Which I only use for the location convenience.

This place seems to have too many people shopping around… which is weird, it’s a CVS, get what you came here for and leave.
Staff are nice and smiley.

The pharmacy always seems to be overflowing with customers and they have one associate helping. I was third in line today and turned around to see four more people behind me. This was 3pm on a Wednesday — not a super busy day.
Parking is in the back and I can usually get a space close to the door.
Overall, it’s better than other pharmacies in the area and they text me when it’s ready.

Not only have the pharmacists been nothing but rude every single time I’ve been here, but one time the male pharmacist shorted my medication intentionally, to which I had to ask him to do a recount, but I just left after trying to drop off my prescription, and an incredibly abrasive and incompetent red headed (bright box color) pharmacy tech told me she couldn’t check to see if they even had my medication and that the «pharmacist was at lunch and I’d have to come back in an hour», then immediately turned around and ignored me without any care of response or customer service. It is a Saturday and they have someone behind the counter who has very poor customer service who can’t check stock on medication? Worst cvs I’ve ever been to!

The cashiers at the front are very nice and helpful. I don’t go here often because it’s not near me, but when I’m in the neighborhood, I’ve stopped by.
The woman at the pharmacy counter — the cashier, not the pharmacist or tech — is a cunt. And I don’t use that term very often. I swear she seemed like she just wanted to screw with me. I asked to see a box of antihistimes over the counter. She wanted to know why — UHM, so I can read the ingredients? She referred me to the pharmacist, who was very helpful. I made my choice and handed her the CVS cash/​coupon they give you when you spend $. She refused to take it saying it wasn’t my account. I have one account. It printed out on the last receipt I received from that location. She wanted to check my ID (she’d just checked it for the antihistamine), now she wanted to check my name against the coupon. SAME NAME DUMMY! But she still wouldn’t accept it.
I said fine, I handed her a twenty and counted out the thirty cents so I wouldn’t be stuck with more change rattling around in my bag. She hands me back a few singles and handful of pennies and dimes as my change. I said, I thought I gave you the correct change. She said I didn’t. She stood there and watched me count out the change — she couldn’t have corrected me when I handed it to her — like it wasn’t thirty cents, it was thirty two cents. No, instead she gave me a few singles and 98 cents in change. Why would I count out change to receive even more?
Because there was a line behind me, I didn’t make a big deal. I’m not sure what the hell was going on with her that she needed to be a cunt (maybe she was just stupid!) — but I guarantee that I will not be frequenting that location for any thing any longer. There is nothing I need that badly that I need to spend money at locations who are going to give people a hard time.

Pretty crappy CVS. Also, why is there another CVS across the street? Really bizarre.

Always really friendly service here, very attentive even at self check out. They usually greet everyone who walks in too. Prices are a little too high compared to department stores but I guess that is only because those stores get things in bulk so they sell cheaper. Usually come here only whenever I need something in an emergency, this drugstore is the closest to my work so I can walk to this CVS, so it comes in handy at times. They have pretty much anything you can think of, oh and the extra care card is cool if you shop a lot here, it gives you extra bucks at times and it’s like free money!

Is this pharmacy a 5 star, no of course not. But it’s also nowhere near as bad as some of the reviews make it sound…
if you do what you’re supposed to, and call in your order ahead of time, or wait in line patiently and not think that your time is more important than everyone else’s, then you may have a pleasant experience at THIS location. Remember, kindness goes a long way!
I gave three stars for a couple reasons. 1.) they do frequently run out of common medications. is this the end of the world? no… most of the time its my fault for waiting until the end of the week to call in my refill… or, sometimes its just the fact that we live in Studio City and Studio City alone has over 34,000 residents. 2.) There was an instance a few months back when a pharmacy tech asked me a question about one of my medications out loud, and by name. I thought that kind of rubbed me the wrong way. 3.) parking sucks, but thats not their fault
Other than these LIFE CHANGING reasons, this CVS is pretty clean and well stocked. I haven’t had any actual complaints about this CVS.

I’ve been gong to this CVS for over 10 yrs… They recently got a new pharmacist and her customer service skills are AWFUL! Twice she got my prescription wrong and she tried blaming it on my doctor! how ridiculous is that!!? I hate it when people are dishonest and don’t own up to their mistakes and to get it wrong twice?! And on top of that my current address was changed to an old address from 4 yrs ago?! UGH. I’m so upset that i will be changing my pharmacy needs to another location!

My primary doctor recommended this CVS as oppose to the one across the street because she said this one has less complaints. My podiatrist sends my prescription to the other location across the street and they give me a call when it’s ready. This location however does not call you when your prescription is ready. This is twice my primary doctor have called in a prescription and twice they did not call to let me know it was ready. I have to call and ask! If your doctor asks you which one, don’t pick this one. Pick the one at the corner of Laurel & Ventura and not the one half block down on Ventura.

so i just called to see if this CVS has a refill & she straight up, without a hesitation in her breath was: «No». when i asked what the eta on getting them in, she says: «probably Monday»…
with all the gawd damn pharmacies in Studio City/​Sherman Oak/​Burbank, why are they all out of Norco???
do you have baby formula??? no. sorry, your baby is going to have to go without food until we get our order in, like in 10 days… why??? uhm, because thats how it is… we place orders when there is no more product & it will take 7 – 10 days to get the order in…
when we’re out of copy paper, or post its or paper towels or containers, we place an order BEFORE WE RUN COMPLETELY OUT??? are we doing it wrong??? should we wait until we are totally out of toilet paper, copy paper & then place an order with U-​Line??? how would our business run without these things???
since the government wants everyone on pharmaceutical meds, why dont they keep the fuckin shelves stocked.

I just came in to buy some lottery tickets, hoping to win big. Woo Hoo. They had some cool Halloween items at very reasonable prices compared to other stores I’ve been too.

Who works at CVS and doesn’t know what a heart rate monitor is?
I mean, I know I cant be the only person looking for one. This was the third CVS I called asking if they had a particular style of heart rate monitor (didn’t have any issues with the other two stores I called and asked) but I had to be transferred to three… yes three different people to finally get someone who knew what I was talking about. They did tell me they had it, so i put it on hold.
When I came into the store, it was in fact NOT the one I was talking about but it was a heart rate monitor never the less. When I asked the clerk where they would be, she said she didn’t know. that was it! She didn’t even attempt to help me! So I started looking for it on my own… when I couldn’t find it, I asked the pharmacy lady and to my surprise she didn’t speak a lick of English AND had no idea what I was asking for. After trying to repeat myself, she says to me… oh are you looking for a blood pressure monitor? I wanted to yell. no you idiot. but I didn’t. I asked if she was a pharmacist and she confirmed and at that point I walked out the door!
Not only was NO ONE willing to help and just said «i don’t know» but I don’t know how you can have a pharmacist who doesn’t know what a heart rate monitor is! That is so scary since this chick is handling medicine!!! I would be very worried to have my prescription filled here! Please BEWARE!!!
So not only do I give 1 star for the lack of knowledge but also since there was no effort made by anyone to try to help me find what I was looking for!!!
STRAIGHT UP… DON’T GO HERE!!!

The pharmacist was amazingly helpful. Contacted my doctor to clarify information. Called them a second regarding the antibiotics as the one prescribed where extremely expensive.
Thank you for taking the extra time

CVS is my favorite drugstore. Although this location SUCKS because the employees there are lazy, rude, and have an attitude problem.
The employee in question is: ROXANNE, a shift leader who is a crotchety old mean witch. So imagine this is your boss? Talk about horrible leadership skills and not setting a good example. The last time I came here she was complaining about the celebrities who come in and are rude to her. Lady, get a clue: they are rude to you because you are rude first!
I experienced her being rude to me. She rung up my stuff throwing things on the counter and I had a bag she could put my stuff in. She never greeted me and she never even told me the total of my purchase. She didn’t even lift a finger to bag my purchases nor did she offer to! I had to ask her if they bag things anymore and she rolled her eyes and said yes. So she throws my stuff in a bag and slams the bag on the counter! My God; so RUDE!!!
It’s not anyone’s fault, this woman obviously hates herself and her life and takes out her frustrations on others. It’s wrong!
Had this been my first experience ever at a CVS, I WOULD NEVER COME BACK!!! I hope someone from corporate reads this and reprimands her.
One the worst CVS experiences I’ve ever had in Los Angeles. Sorry.

Dumb. The only word that I can think of to describe this CVS and its employees. Every time I go in to pick up my prescription, they give me a new total cost– when I tell them that I paid $ 12 last time and now I’m being charged $ 25 — «Oh yeah, you’re right. something must have changed!» — did nothing beyond that. I’m moving to another CVS needless to say.

I’ve been going to this store off and on for years now, but today I experienced really poor customer service.
I filled a prescription at the pharmacy and they close at 6pm. I was in the store by 6:01pm and to the pharmacy by 6:02pm and THEY WOULD NOT SERVE ME. Everyone was still in the pharmacy, behind the security doors. I’ve worked in a CVS pharmacy before. If a customer showed up and we were still there, we would make sure they got their prescription, period.
I’m going elsewhere for my prescriptions.

Just because this is a nice location compared to the other one across the street DOES NOT MEAN YOU SHOULD GO TO THIS ONE!!!
1.they are very unhelpful here.
2.if you use the pharmacy go to the other one across the street. PLUS the other one is 24 hours!!! this one isnt!
the pharmacist with the dark hair — young ethnic looking– you need to get fired. RUDE AS F***!!!

This is the nicer of the twin CVS’ on Ventura. They are literally across the street from one another (wtf?!) But the other one is ghetto for some strange reason. The moment I walked in, I was greeted and shown the isle were I got what I wanted. It’s clean, huge, and has nice employees. Holla.