Edible Arrangements

Really bad customer service. Basically laugh at you when there has been an issue with your item. I work in a similar field that they do, and I’m pretty surprised they can get away it «the customer is always wrong «philosophy

I love this edible arrangements branch. The employees always take care of me. I’ve ordered some from other branches but by far they have been the best. They make my orders fast, never over promise and when I’m there they are very courteous and thankful for my business.
They always on my more than a dozen orders, follow thru on their promise. Maybe if you don’t act like you’re buying from magicians, you won’t get disappointed. Whew, so much hate with cut fruit :)

Wow, if I had read the other reviews I honestly wouldn’t have ordered Edible Arrangements.
I only did so because I needed to send a quick but memorable Thank You gift to a company before I took off for a long vacation.
My sister kept recommending me to steer away from those generic baskets and said she liked Edible Arrangements. When her office received those, she said it was always fresh and sweet and good quality — and with prices they charge, they better be!
So I went online, browsed and found the Christmas Tree bouquet or whatever it was called.
I called this location and talked with Nancy, who said they could have it done in about ½ hour! She even took the discount code I found online, and charged my card and even took my special request to do something with the Star on top of the Christmas Tree (it was a big star-​shaped pineapple. I asked if they could drizzle some dark chocolate on it so it would stick out more — and she happily obliged).
And I drove to pick it up. It was there, ready! It looked so good (I’m pretty dumb for not taking a pic because I was in a rush). I also had like 7 Thank You cards I wanted to somehow attach to the bouquet. Patty, who was at the register, said «Here, let me have them», and like a pro, taped them all around the base of the Christmas Tree, in a diagonal fancy manner which I couldn’t replicate as a guy, but looked good!
I always like to hand-​deliver my Thank You gifts if possible, and the office LOVED it. When I walked in, they had sad trays of half-​eaten cookies and small gift baskets with those salamis and cheese in it. When they saw the tree, one of the main office reps came out of her room and looked at it in awe.
Sure, it was pricey. But the quality, customer service, and the «wow» factor was there — happy customer here!

As an anniversary surprise hubs bought me one of their beautiful looking arrangements and, since I’ve always wanted one, I was stoked. However the cantaloupe slices were all moldy and we had to take the arrangement back to their store. To their credit the store was very apologetic and gave us a full refund. But it did significantly sour my view of the concept.

My husband got me an edible arrangement for our wedding anniversary from this location. I have had them before from other stores and they’ve been awesome, but this time the strawberries were obviously OLD and extremely soggy. I love chocolate covered strawberries and I had to throw them away. What a waste of money and I felt so bad for not eating them when my husband got them for me as a gift. Terrible!

I wish I could give them negative 5 stars!!! Patty Zuniga has the worst phone ethics!!! I called the store an hour after I had placed the order online to confirm my order had been received. (I placed the order at 10:00a.m.) She asked me to provide a confirmation number. I didn’t have it as I had not received an email confirming my order. She proceeded to say, «well maybe you don’t have a confirmation number because you didn’t place the order right.» I told her I knew the order had been placed because the money had been withdrawn from my bank account,. She asked for my name and the name of the person the order had been place for and then confirmed she had my order and added, «we just received the order right now (10:55a.m.) and you want it delivered by 2:00p.m? (with an attitude) I said yes. She said ok we will deliver it by 2:00p.m. (I only order 12 chocolate covered fruit pieces)
Delivery was attempted at 12:15p.m. but unfortunately delivery was done during lunch and out of all days everyone decided to go to lunch at the same time.(which usually doesn’t happen)
Patty then called me and indicated the driver would try to make the delivery again but after 4:00p.m. I explained the delivery needed to be done before 4:00p.m. as the person the delivery was for leaves early on Fridays. She then said again with an attitude, «well we do need to make other deliveries in other cities you know!»
She added, «if the driver makes the delivery twice and they are not there again, you will have to come pick it up.»
I asked for her name and she said Patty! Patty Z.U.N.I.G.A.
Well Patty Zuniga, you have a major attitude!!!
Someone needs to educate you on how to handle the phones and conflicts!

I wish I could give negative stars! This place was terrible to say the least. I spent almost 90 dollars on a fruit bouquet for my boyfriend as a surprise and nothing turned out the way I wanted it to.
For starters, I made SURE the lady taking my order knew that I wanted my order delivered after 5, she reassured me it would be. It was very important because my boyfriends restaurant didn’t open until 5PM. Turns out they got there with it at 1:30 pm!!! It was totally ruined and IF i had known it would have been delivered almost 4 hours early I would have taken my business somewhere else. I also paid 15 dollars for a delivery fee which seems totally outrageous since my time was wrong.
So, I called the store to speak with a manager to discuss why my order was so poorly taken care of. I was directed to call the pasadena location to speak with a manager. TWO days later a manager called me back and told me I wouldn’t be able to be helped until the owner was back from vacation.
THEN I received a call saying they could make me a new one but I would have to pick it up. Kind of pointless since my surprise was for my boyfriend and it was ruined and I paid extra for the delivery fee. I am currently disputing the charge with my cc company because dealing with this franchise has been terrible. And their customer service was very poor.
My advice, DO NOT ORDER FROM THEM, EVER!

Just ordered a fruit bouquet from here to my loan agent that did an awesome job on getting me financed. About 2h later I received a phone call with a surprise thanking me for edible flowers. Cool and great concept/​idea.
Thanks guys

Believe the reviews. Order from here only if you plan on playing a cruel joke on someone.
A kind friend ordered a bouquet for me and it was delivered while I wasn’t at home (I had called them with my schedule and they gave me a drop off time which they clearly disregarded), and the fruit was rotten and tasted unwashed. I had to throw it away.
Since this was a gift, I didn’t want to ask for a refund for my friend and have her feel embarrassed that her gift was an epic fail, and I definitely didn’t want them to make me another one.
I love Edible Arrangements but avoid the Moorpark location. It does not do their franchise credit.

I just recently read that edible arrangements CEO is one of the main supporters of terrorist groups around the world. He and his brother who founded the company donates millions of dollars to terrorist groups including Hamas.
I would love to hear a response from one of them in regards to this.

The edible arrangement we ordered from this location was terrible. It looked like it was slapped together last minute. Additionally, the fruit tasted awful. I don’t know how old it was, but we threw out most of the fruit. I’ll be disputing this order with my credit card.
Unilocalers, find a better location!

How does this person still have a job?
I had a problem with my order (only half of the strawberries were dipped when I paid an extra add-​on for them all to be dipped) and was told the manager would call me back. HA! Good luck with that.
Spend your hard earned money somewhere else.

I’ve enjoy sending Edible Arrangements to friends and family and they also love to receive.
unfortunately NOT this time!
so my BFF turned a big ## bday and is leaving town to enjoy his weekend, i immediately thought it’ll be nice to surprise him with the arrangement since I’m also out of town. I placed the order online and specified in the mssg box for an early AM delivery.
So the store called my friend at 10:30 am to see if he’ll be there (yup, ruin the surprise)
My Birthday boy was told that the driver is grabbing his arrangement and will be there shortly. and my friend waited…
11:30 AM my friend call me a little upset for having to wait and he eventually irritated
1:00 PM I called the store and got a shady excuse that she never told anyone the driver was on the way at 10:30 and she said the package will be deliver at 1 PM
I checked online, the system said it was delivered but it wasn’t (le sigh…)
2:30 PM the store was kind enough to call me to let me know my friend uncle sign for it.
so Both the birthday person and I are just annoyed by this expensive transaction and sadly he didn’t even get to see the arrangement on his special day.
I definitely won’t be ordering from this store at all.
Check out other ones with more stars & real customer service guys.

A friend was very kind and ordered a gift for my wife and I from this place. They made two delivery attempts and were unable to deliver the package to us. Unlike other companies that deliver, they didn’t just leave a note or try to schedule a time for us to be there. Instead they continually called me at my office and harassed me during my business hours. This has gone from what should have been a thoughtful gift, to a source of frustration and stress.
At least now I can confidently recommend to my friends to never send me anything from this inept company.

The bad reviews are coming from people who requested delivery or to speak with manager, Ralph, which neither I’ve had to do. I am giving it top-​stars rating because I live in the area and pick up my own orders, so it’s no worries for me. The product is ALWAYS high quality… over and above the copycats in this genre. So all you haters… simmer down!

I bought some of their boxed dipped fruit and used a Living Social deal. I had a slight problem with the deal and wanted to speak to the manager about it. I left my name and number. No return phone call from Ralph, the manager.
I called 3 days later and left a message. Still no return phone call.
While the boxed fruit was good, but only worth the cost with a discount or deal, the lack of any customer service from Ralph makes this place not worth it.
There are other franchises of Edible Arrangements in the Valley. I suggest going to another location where Ralph is not involved.

Probably the worst customer service I have received in a long time. I am ordering something from your website. Your website says it will be delivered today. You attempt to call me twice and you couldn’t leave a message? That is because the message on the phone tells you to press 9. I did not receive an email or a phone call saying that MY MOTHER would not receive her gift in time. I placed my order 20 mins after your «cut-​off» because YOUR website wasn’t working. I manage a $ 2m/​yr business and I know when to say, I’m sorry let me make it happen for you. The mananger couldn’t be bothered to come to the phone because he was too busy. A customer wants to speak to you, you drop what you are doing and get on the phone with them.

How unprofessional! I recently purchased a 2 for 1 deal through LivingSocial website for this establishment. basically I purchased $ 20.00 and I received a certificate for $ 40.00. The e-​certificate was sent to my email on Saturday afternoon, and unfortunately this location closes at 3pm on Saturday. In the fine print of the certificate they have black out dates of December 15^th-​25^th and so on. Saturday was the last day of using it and I missed the mark by a couple hours. Thinking it wouldn’t be a problem I called first thing Monday morning and was promptly told, «Sorry we can’t take the certificate because it’s during a black out period».
Thinking that one day wasn’t that unreasonable, I explained the situation and again I hit a block wall, sorry can’t do it. So I asked to speak with a manager, Armen was his name and unfortunately he wasn’t there, however he would be there at 5pm. I asked is he the owner, and the answer was, Yes.
So I waited until 4:45pm and called back and was told that I missed him. I asked if I could leave a message, I was told, does he know you. No, I replied. What is this regarding, I told her a LivingSocial e-​certificate. Do you work their? No, I replied, I’m a customer. Well, Armen doesn’t speak to customers! WHAT! Who is he GOD! I was asked if a supervisor could help. Again, I asked for Armen to return my call. He doesn’t speak to customers, again. Frustrated, I said just give him the message. And I wait. tick toc. We’ll see and I will let you future customers know what happens. But in the meantime, just «Buyer Beware»…

Here’s an update after finally getting ahold of the manager: «Ralph»
He instructed me that he was under direction to not honor a refund. The only thing he could do was send another arrangement. Why on earth would I want the same horrible shop to send me a second Valentine’s Day arrangement on February 21^st!
He also told me: «Off the record» of course, that I was more than free to file a dispute claim with my credit card company to get the charges reversed. Really? Thanks for giving me permission Ralph.
There’s a reason why this place is rated so low on Unilocal.I hope others pay careful attention. The customer service is atrocious at this location. Instead of making the customer happy, they lost a new customer for life.
Well done Edible Arrangements. Well done.

I am actually pleased with Edible Arrangments in Studio City, I’ve ordered from here a few times, and I haven’t been disappointed once. The fruit is fresh, and they always have my orders ready when I’ve ordered them!