Enterprise Rent-A-Car

Do not go to this car rental place. The people there completely ignored me when I walked in. I started a line, though it was unclear where to stand. They didn’t acknowledge my presence for a good 15 minutes while they feebly helped other customers, taking phone calls, walking in and out of the building to the lot and seeming to get nothing accomplished for anyone. The main employee feigned helpfulness. When I finally walked up to the counter he told me he had an SUV and then 10 mins later he told me he didn’t. Then he told me it would be a few hours until he’d have any car available (since I didn’t have a reservation). Eventually I walked out (which no one really noticed) and walked a block down the street to Avis where I met a charming man who had literally just opened — he just bought the place. It was empty, just the owner and a custodian. Within 10 minutes I had a 4 door jeep (small SUV) for a reasonable price. He didn’t push the insurance on me. The car was clean and the whole process was painless. What a breath of fresh air. The Avis owner cares about his business. Don’t expect comfortable furniture or to be picked up. Just über your way there and be treated with respect!

The cliché Unilocal!statement «I wish I could give them zero stars» does not even begin to fully describe how disappointed I am with the service at this enterprise location.
Over the last few months I have been a frequent customer of Enterprise. The last two times I have rented, I used the Studio City location and have regretted it each time.
I had read the reviews prior to visiting and thought every review was just made by a select few unhappy customers who didn’t get what they wanted. Unfortunately for me, that was not true. Each review you read about horrific customer service reads the truth. From the moment you walk in to rent to the moment you drop the car back off, you feel nothing but «bad vibes». It employee makes you feel as though any questions/​requests that you have are a huge hassle to answer. I have walked into the N. Hollywood location at 7am and all four employees greeted me with a bright warm good morning! I was expecting this coming into the Studio City location as well but instead I was not even welcomed and/​or acknowledged.
My first visit: I called ahead the day before, right before closing, and asked if they would have an Eco car available first thing tomorrow at their location. The gentleman on the phone reassured me that they had plenty of available on their lot so I booked a reservation at that point. I arrived just after opening only to find out they didn’t have any eco cars available at their lot. OK, not big deal, I thought. I would be a few minutes late for work since I need to be driven to the Van Nuys location but it’s not the end of the world. I waited and waited for someone to drive me and after 15mins had gone by, I asked when they would be taking me and the EXTREMELY unfriendly mixed female with the curly hair said «We will get to you ma’am, you need to wait». UM excuse me, I have been here longer than any of the people you are now helping and not to mention, they did not even have a reservation. Finally after 30mins I was taken by and employee who didn’t even work at that location. (The only friendly person I have come across here). Everything from there on was smooth sailing.
My second visit: I called ahead two days and asked for a pick up. I live exactly 1 mile away from the store. Maps reads a 2minute drive. The also called the morning of my rental and confirmed the driver would arrive around 4:30pm since I had somewhere to be around 6. 4:30 rolls around, no call from the driver so I wait patiently until 5. Still no call, so I decide to call the store and the woman on the phone confirmed the driver has just left to come get me and will arrive shortly. Again, OK no big deal, I gave myself some extra time to get to the place I needed to be at. 5:15, 5:30… 5:45 I call the store again. «Ma’am I told you the driver was on the way he will be there shortly». I let it be known that the driver is over an hour late and that I live less than 5mins away from the store so there should not be that much of a delay. To which she replies, «He’s stuck in traffic». Anyway, the driver finally arrives at 6:15pm (by now I am once AGAIN late). There was no apology, nothing. In fact, they made it seem as though it was my fault or that I was in the wrong for being upset by the fact that they were late. They then tried to give me an intermediate rental (I reserved an Eco) and not as a free upgrade either. They wanted to give me the intermediate rental AND make me pay for it. Apparently they didn’t think I would notice the difference, they tried to SCAM me, just as some of the other reviewers have said. I don’t think so. I saw they had Eco cars there. I am a member, so I feel bad for the people who aren’t as informed as I am that get scammed by these employees tricks. As for the icing on the cake. I always do a full walk around the car and make certain every ding and scratch is pointed out and marked down. There was a large scratch on the back left bumper, which I pointed out and the man says «that’ll wipe off» and continued to walk around to the other side without marking it. I stopped and tried to wipe it off to no avail. I asked him to measure it with their tools (it was clearly much larger than the tool). The man tried to tell me it was fine, without once again marking it down. I had to be very adamant that he mark it down. After reading the other reviews, I could only imagine what would have happened upon my return if I hadn’t made sure he marked down the huge scratch.
I tried to contact corporate with no response. Since I need a rental car at least once a month or once every two months, I will be taking my business elsewhere. This location is costing Enterprise valuable customers.

All the employees here seem to have arrogant attitudes. I spoke with their «manager» Jerry about renting a car, and he was extremely unhelpful.
He willingly gave me the corporate phone number and told me to contact corporate if I have any complaints, and did it in a very «f**k off» type of way.
He clearly cares nothing about Enterprise As a company.
As a small business owner myself, I would NEVER RECOMMEND THIS LOCATION!

I’ve rented from Enterprise several times before. Before arriving, I checked online to make sure they had cars available. The website showed that they had a compact available. So I arrived 10 minutes later at the location, where they told me they had no compact cars available. The man at the front desk was very rude to me. Finally, another associate suggested that they give me the next size up car for a compact price (finally, customer service!) But when we went to the parking lot, the guy said that he realized that they did have a compact car and walked me over to it. By the way, he did NOT ask me if I wanted to go with the car we originally agreed to or this compact one; he made the decision for me. So, I’m getting this car even thought I was promised a different one inside. Already off to a bad start.
When I signed the paperwork, he asked me if I wanted to buy coverage. I said no, I have my own insurance. He then proceeded to grill me on who my insurance provider was, and the specifics of my plan. He had a pen out and wanted to write it down! He told me that he thinks my insurance provider doesn’t cover rentals even though he admitted he had never heard of my insurance company (so how would he know?) I told him that he did not need to know that information and that I’d never been asked for specific details of my personal insurance provider when renting a car from Enterprise. He then asked if I had been to this Enterprise location before, suggesting that at this location, for whatever reason, you needed to tell Enterprise your personal insurance information. Absolutely ridiculous. I know my own insurance plan and I know they cover all car rentals! I felt like he was talking down to me because I am a woman and he wrongly assumed I know nothing about car insurance.
Stay away from this Enterprise location! Or maybe all locations, if they’re hiring people like this to represent the company.

Picked me up at the Hilton 20 minutes after I called. Very friendly staff. There was a slight overcharge on the bill after I returned… it was immediately corrected without a hassle. Would definitely recommend!

I usually find Enterprise rental car places are one of the best as far as car rental places go– the staff at this location were all friendly and I didn’t have any issues with my rental done through USAA insurance– no surprise charges or hassle, they do put a $ 300 hold on your credit card though.
The car style I wanted wasn’t on their lot, so they drove me to the Lankershim Blvd location and I was on my way in a newer model Camry. They also vacuumed it before I drove off without me asking. They are located close to several auto body shops on Ventura Blvd, including Autobahn where I was having my car repaired, so they’re convenient/​walkable if you are getting repairs done.

I’m a repeat customer. Service here is excellent… staff is friendly and helpful. Have nothing but great things to say

I made a reservation online for a premium class car, came here and spent 20 min to find out that they don’t have a a premium car, they can not upgrade it to luxury or suv the only option was full size, which is lower class then premium. I am really disappointed in this location.

Rented a car this week. Yes, we had to go to the other location because we booked through the national number and there were no cars left when we arrived (book through the local number). We were naturally upset to lose time from our vacation, however RICHAUD our salesperson could not have been more pleasant. Personally drove us to their other location, and gave us lots of info about the area on the way. Set us up with a great car, and made what could have been an otherwise unpleasant experience enjoyable. Will rent there again, drop off was seamless.

Its my own fault I went back to Studio City Enterprise & they let me down again. They said had a truck available when I reserved it. I guess it was crazy of me to think that meant they actually would have the truck there, on their lot. They said” its right up the street”. Well when we got on the freeway I knew up the street went out the window. GPS note to Enterprise Sherman Way and Laurel Canyon is not «right up the street» from Ventura Blvd and Tujunga
Upon return they asked how it went and I told them the truck was too far away. They gave me a 10% discount. Thats 7 dollar discount for wasting half hour of my time That equals 14 dollars an hour Woo Hoo Thats almost the new minimum wage.
Price doesn’t mater I’m going Hertz or Midway from now on
Enterprise, They’ll pick you up, and take you for a ride

I’ve been renting cars here since my nephew worked for them from many years ago! They are everything others have mentioned — personable, courteous, and helpful. My only problem is the constant turnover… I get attached to some of the staff and the next time I go, not more than a month and I’m dealing with an entirely new group of people. It’s disconcerting, but they are still friendly and helpful. As one of the guys said, keep your receipt and make sure you’re getting the charges you want on your rental. Another small, itty bitty complaint concerns the upgrades that are never on my contracts… I get them in emails, but they never show up, That’s all, but I do appreciate the service and the helpful people

I have been renting with this enterprise branch for months now. The employees and managers have changed several times in this span. I believe every month I go back there is a different manager. This caused me to be unexpectedly and wrongfully charged several times throughout my months of renting. No pre-​authorization or notification of charges. I believe this was because of a large lack of communication between managers and new employees. KEEP YOUR RECEIPTS!
One time my car needed maintenance and instead of offering me a new car, the branch manager pushed me to keep the car I had and go to an auto shop myself to find out what the issue was. It felt as though he was «too busy» to have someone take care of it for me let alone walk outside and look at the car. If I’m paying as much as enterprise charges, I should not have to worry about a thing when it comes to the cars mechanics.

Friendly service and very inexpensive (at least if you decline their insurance). I had to get driven to a different location to get my car, so it took a bit longer than i wanted it to, but it was less than a 10-​minute drive, so not a huge hassle. Left car at my hotel when I left town and they came and picked it up no charge. Thanks!

As of today, April 18, a month later this location still hasn’t refunded our money they illegally charged. We called them 3 times already to inquire about it. This is not acceptable, stay away! Calling our Credit Card company to get our money back from them. Scam.

Rented a car for over a three month period. Had to give cars back two times already because of flat tires. Both times cars were extremely dirty and not cleaned for me.
Cars that are at this location are not the best selection. I am paying close to $ 1000 a month for s car and I expect it to be clean. The previous manager Anthony was at least friendly and responsive when you had a problem but the new manager Sunny has a horrible attitude and is horrible at customer service! Shocked that he is a manager. This location had to get it together and make sure they give out safe and clean cars!!!

I love reading positive reviews, but I’ve always been curious about how staff handles things when something goes wrong. This branch, which is walking distance from my apartment, has always been completely streamlined and professional, totally courteous and attentive. It’s why I keep returning.
Recently, I reserved a car for a trip to Vegas, and as expected, the person who walked me out pitched the next level up. Once I saw the original car I was going to rent, I agreed that upgrading would be good, and then he made a HARD pitch to upgrade even further. Three or four attempts were made, but I stuck with the one I settled on. The process after that was quick and soon my friend and I were off to Las Vegas.
About halfway there, we noticed that some of the climate control buttons weren’t responding. I shrugged it off. The weather was perfect, the car was comfortable, and there was no traffic. About ¾ of the way there, the check engine light came on, so I was holding on to hope that we wouldn’t be stranded at some point. Who knows what that check engine light could mean? Still, I was vigilant, listening to the car, trying to feel any difference in how it was driving. We got to Vegas, and immediately went to the airport location to turn in the car. The person on duty immediately and without questions looked at our paperwork and swapped out the car. He took notes, apologized, but more importantly he wanted to make sure we were back on the road with a replacement car and reminded me to bring this up when we got back to LA. The car we got was pristine, clean, in perfect working condition, and sipped at the gas tank the rest of the trip.
Upon return, I notified the person at this branch about the problems with the car and he was immediately concerned, asked if the trip was okay, apologized for the trouble, and was just amazing with how thorough and communicative he was.
Overall, the staff at this branch and at the airport were really great examples of what customer service should be. Every time I’ve used them I’ve been impressed and happy with the service. I’m so glad this branch is in my neighborhood.

We have been renting from this branch since it opened. The folks behind the counter have always been exceptionally courteous and go the extra mile to get us the car we want, and make sure we get the best deal possible.

This location provides one of the best customer service experiences you will ever have at a rental car company. Fast, friendly, understanding and smart. Highly recommended!
Anthony will take care of any issues that you may have. Terrific service.

Kara and Stephanie, rock! It was the first day for both of them after they transferred from a different location, and they handled me, and every customer, like pros! I literally saw Kara running to take care of us, and when she thought I may not be able to rent due to insurance coverages, she was on the phone calling to find a solution. Thankfully, it all worked out. They both eased me after having a most stressful day. Thank you, ladies, bravo on a job well done.

So is it company policy for employees to give people rides in rental cars for personal business? Just saw that happen. Also would love to know if knocking over the bus stop was retaliation. Using the sidewalk to park, threatening neighbors like crap. What a way to run a business.