Firestone Complete Auto Care

I needed to change an oil on my Prius. Printed a $ 49.99 coupon for full synthetic oil from their site. Came at 9:20AM. They honored the coupon and within 30 min. I was out on the road. They didn’t try to sell me anything. Great service! Maybe because I came early, but nevertheless 5*

I was always a fan of the Firestone in Tarzana, and the Studio City location maintains the same level of service and quality. I’ve taken two different vehicles here and have never had an issue; with work ranging from the replacement of a power steering pump to just a simple oil change. The staff here is always pleasant and courteous, and never tries to up-​sell you. The service writers seem to be very honest about what your vehicle needs and, in an industry where you’re always worried about being taken advantage of, it’s much appreciated.
The only issue I have is occasionally being quoted a price over the phone for a special the store is having, that other employees don’t seem to be aware of. Never an issue, however, as the staff is always willing to honor what you’re told on the phone.

I ordered a replacement side view mirror but had trouble popping it on by myself. I called Firestone because it was the only nearby place open, and spoke to Edward. He told me to come on in and someone would pop it on for me for no charge! I drove over and someone did just that. I was expecting to pay too much because I don’t know enough about cars, but he was nice and honest. I’ll definitely be going back for any car care I need in the future!

Courteous, professional and convenient. However their prices are higher than a dealers’!

This place is the best tire store for all wheel occasions and Greg is the person to see very honest guy and reasonable prices

In the past they have always tried to upsell a bit, but I thought no harm to have them install 4 tires that were already balanced and do an oil change and they open at 7 a/​m which is good because I have work.
Arrived at 6:45 on the 28^th so I can be first taken in the morning, one other customer there waiting as well.
Well 7:20 rolls around and the chains are still up and nobody opened the store. Started to think by the time they take down the chains, warm up the register and open all there bins it would probably be closer to 8 before I get taken care of, so I bolted to work and had it done elsewhere.
Real nice fellas, I wont be back when you put up a sign for your business hours it should be accurate and ready to work, not whenever you feel like rolling out of bed
I wont be back

I feel this is one of the most honest, and excellent auto services in the s.f. valley. i would trust them for accurate diagnosis, and maintenance service jobs. Tire installations and balancing is also quick and expertly done. I recently showed up with a problem late on a Sunday and it was cheerfully taken of right away! Thank you-!

This place may be a cover for laundering drug money because they do not actually work on cars. I tried multiple times to get my tire fixed and every time the associates would tell me to go to pepboys down the street.

This Firestone is truly outstanding in all aspects of care. From the moment you walk in, the folks at the front desk are helpful and friendly. The service is thorough and fast, and they always help you find ways to save money on your bill. We are loyal customers for life, and trust them through and through!!!

Ed and the staff stayed open and took care of me tonight so I could rest assured my car was safe to drive. My check tire light was on and a tail light was out; Ed fixed both of these with ease and a great attitude, despite the fact that I came in right before closing and was freaked out about my car. I always come here because they’re so nice and accosting. THANK YOU ED and STAFF!!!
Hillary S

What?! This place is awesome! I had my headlights all ready to replace (ordered online) but was struggling to do it (can you mechanic people on YouTube please put the camera inside the hood?) so I brought them here and he showed me how. No charge. I’ll come here when I need my oil changed and new tires. Was sent here by another mechanic, so happy to have found a good place near me. Seriously, how often is it someone helps you right then and there and then doesn’t ask for anything… except my return business which they will definitely have.

Went in to get a simple 19-​point vehicle inspection. After a few hours, they said i didn’t pass the inspection because I needed 3 new tires and new rear brakes. The tires made sense, but the brakes? Interesting, since I dropped $ 400 on new brakes just 2 months ago! Bottom line, these guys lie and waste your time. Ended up taking the car to the Firestone in Encino where they told me there was absolutely nothing wrong with my brakes. The mechanics here are crooks who tried to strong arm me out of $ 350. I will never come here. Also, when I got my car back, the gas tank was running on empty (I was at a little less than a quarter tank when I arrived). It seems like their «vehicle inspection» just entails a joyride around studio city! But hey, I guess mechanics need to run errands as well. Too bad it was on my dime.

Great service!!! Took my car in for engine oil today and they treated me first class! Could not have asked for more. Thank you so much!

Awesome service today ! Thank you !!!

I was there again, in June 2015, as my Toyota Solara needs almost weekly maintenance after hitting 100K miles.
The current issue: Overheating.
Firestone diagnoses: Accurate
Timeliness: Fast. The problem (leaking fuel pump) was diagnosed within 2 hours. I did get a second opinion, and the other shop required all do for a similar prognosis.
Cost of initial evaluation: Low. $ 30.00. Another shop charged $ 50.00 for the same. Firestone also topped off the fluids within the short 2-​hour time.
Cost of overall repair: The estimate for the overall repair warranted a 2^nd opinion, but I’ve learned the hard way that such should always be done.
Will I return to Firestone Studio City: Yes.
Perk: Free coffee in the waiting room and Trader Joes and sandwich shops located across the street.

I took my car to JiffyLube for an oil change and tire rotation, during the tire rotation it was discovered that my break pads needed to be replaced. JiffyLube does not do break pads so I decided to drive down the street to Firestone. When I got there, the customer’s service rep kept trying to persuade me to go home and they’ll call me when they know whats wrong with the car (even though I already told them I need break pads, nothing more). I decided to wait in the store since I had nothing else to do. 5mins later the technician got in my car and drove off without any communication. I got really curious and began to wonder what happened to my car, I stood outside for about 5mins until the technician reappeared with my car.
After his inspection a different technician called me to the car and told me that my tires were damaged and tried to sell me their tires. thats when I got really upset because I just came from JiffyLube were I got a tire rotation and I know for a fact the tire wasn’t punctured. They also mentioned that I need to replace both front and back break-pads…I felt really duped and left the store without getting any repairs done. Ended up going to JustTires and they said the back break pads were fine, only the front needed replacement and the screw didn’t penetrate the tire enough to cause a leak so it was just removed free of charge. Thanks for nothing firestone!

I had all tires replaced on my BMW Z4, minus a couple of hick ups and certainly nothing wrong with the quality of tires, I was ready to sell my car. Cassie (whom is always adorable and professional in an non stiff friendly manner) suggested I should hang onto it as it is a beautiful car. I never drive it, it has low miles and the original tires and always well maintained but it does have that rough sports car ride, UNTIL I had the tires changed. I left everything up to Cassie, she picked the tires out and she couldn’t have been more correct. I actually had this done on April 23, or so but then just parked it until today-​and what an awesome ride that made me change my mind about reselling. Who knew the comfort of run flat high performance tires would ride so smoothly. I drove about 15 total miles and was completely elated. The guys are awesome too, it’s more of a family atmosphere, and they remember your name although it’s been awhile since I checked it. That’s all I have to say for now. Thanks folks! You are spectacularly awesome. And I apologize for the delay in this post however, did not get to enjoy the ride out until today-​and I’m so happy I did-​thank you-​and thank you Greg and the rest of the fellas. Now as far as the hick ups-​the tire machine had made slight scratches to my rims which were more
like indentations from when the tire machine popped the bead of the tires-​when I had originally pointed it out they did deny doing any damage and that it was impossible-​however, these were the original tires and my school days I had actually been a tire buster so knew exactly what happened. After explaining the scenario of how the damage only could have occurred, the guys were quickly prepared to accept responsibility, as well as correct the scratches and damage with their wheel guy-​as I said I haven’t driven it so the only miles that were on the car is when I parked it. When I took it out today to actual test drive and check out the work it was quite wonderful as I said before-​Cassie did a great job in selecting the best tires which were firestone– perfect ride-​the other hick up was that there was a small scratch on the passenger grill I literally flipped about because I know every acceptable blemish on my vehicles and as I just self washed and polished my vehicles before I brought it to the shop I knew that mark/​scratch was not present prior-​the marking went down to the paint and scraped it off-​I spoke with someone there about my concerns and as you can clearly see whatever scratched it had an edge to it, so I’m going to guess it was most likely one of the ramps-​easy on my nerves-​I was told that Greg will be advised and give me a call to obtain the okay to correct the issue and I certainly hope that they do as I’d hate to think differently about this place. And yes, having my toys are more of a «want» and not a need I cherish my vehicle, truck and motorcycle thus this is why I know every chip of paint and or scratch and why I do not use the car wash or self wash bin and do the hand wash myself-​there are certain things in life I will always be finicky about and that will remain my vehicles.

Usually I don’t expect much from a franchise auto shop and I didn’t this time around either. Well, I was caught by surprise! Guys at this location were honest and friendly. Customer service was great and in general atmosphere was very friendly but yet professional. Work was done at a great price and I will definitely be recommending my friends to come by.
P. s. Best part I liked about my experience was the fact that the manager wasn’t like other managers I dealt with before, guy was a hard worker and wasn’t afraid to get his hands dirty. Props!

Made an appointment the day before, dropped off the car, and they called me when they were done, within an hour. In addition, this location is convenient because it is within walking distance to the Farmers Market and Trader Joes.
Since I got a really great price on a oil change (using a coupon), I was expecting a lot of upselling for other services — but my dread was unwarranted. I was simply and concisely informed that my tires were in bad shape (which I already knew) and was provided with a printout quote for new tires as well as other things that they found during their inspection. There was zero sales pressure; I reviewed the list on my own time, and the list seemed legitimate.

My brake light was on so I came here thinking I needed new brakes. But I didn’t need new brakes. Something was wrong with the sensor yeah just $ 60. I got my oil changed too! Overall I love the people who work here. Very honest and much less than the BMW dealership at universal city. Thanks Firestone team. #savingmoney
It’s ¹²⁄₁₉ and the staff at this Firestone came through again. Thank you for fixing my sun roof fuses. You guys are the best