H&R Block

I did my refund with Herbert and could not have been happier. He was very sweet and helped answer all my questions. The actual refund he got me was DOUBLE what I’ve gotten in previous years from other cpa’s.
Thanks Herbert!
–Bijan

I came here a few years in a row and they never made it a pleasant experience. The people are nice but that’s it. They act as if they have no tax experience at all. They don’t know how to use the computers they have and make really inappropriate comments about my taxes. Last year I went in and they told me I owe $ 800. Not being able to pay yet, they told me to sell my motorcycle and come back. I never did. Fast forward this year I try to receive my tax documents that were withheld from me (due to non-​payment of services) and the inform me that they have no record of me ever being there. This office is absolute crap and you are better off having your 2 yr old niece do your taxes.

This place offers TERRIBLE customer service. I was scheduled to meet with a representative (Yanna) and she was so RUDE. She did not want to simply print any forms without me practically begging her. She gave the perception that she was annoyed by every question that I asked. When I finally asked for the manager’s name, she was hesitant to give me the name. When I asked her to write it down, she wrote it illegible. When I asked her to spell it out for me, she told me verbatim, «I feel very uncomfortable with you.» This was such a shock and disappointment as this was my first time TRYING to offer them business. Complete let down.

I have received excellent services from this location at H & R Block. I have been going to their «Senior Tax Advisor 4,» Lana, for about one decade. So far so good! Also, I have had pleasant dealings with their staff, including the nice lady at the front desk. I usually have appointments early in the morning.

I’d taken my back taxes to this office, excited to get caught up after a long illness following a disabling accident. I found I later had to redo one year’s myself, and was told by that State that the preparer should have known that copies weren’t acceptable. In a recent conversation with the IRS, the agent told me that the preparer could have queried a classification, rather than what I was told by the preparer, «nothing could be done.»
On my last appt, despite waiting next to the office managers desk, I was kept waiting for 40 minutes, while the preparer chatted with another customer about personal business.
Nice people but I needed my taxes done.
I didn’t get the services I expected, and I hope to learn how I can get this reviewed. Six hundred dollars (cash) is a sizeable amount to pay for something now needing more work with the IRS to fix. I’ve asked the IRS for an audit, I don’t have confidence in the services I got.

Awful experience! I made an appointment and explained my filing situation. My appointment was with an 8 year tax veteran, so I thought I was in good hands. I showed up with all of my paperwork and was greeted by an office that was incredibly disorganized and my «tax expert» spent most of the 30 minutes I was there either talking to her kid on the phone or asking the receptionist how to navigate the software. When I explained my filing situation, I was given an attitude laced «and you waited until NOW to come in?» Granted, it was April 4^th, but that still should have been enough time to file my taxes. I was quoted over $ 600 to file (community property filing status) and they probably wouldn’t be done by April 15, so we needed to pay to file an extension as well. At this point, I gathered up my documents, thanked her, bid her goodnight, and started toward the door. Her parting comment to me was «good luck (and under her breath «asshole»). So unprofessional and scary.