Marshalls

Love to shop here and the sales girls are all very nice, Leslie is always very patient since I’m usually leaving while store is closing (sorry) as well as the manager Helen who is always greeting me with a smile or a friendly good nite. It makes a big difference when you are in a friendly environment.

Went to Marshalls today, and Peter at the cash register was very professional and helpful. He had a smile, made me laugh and put a big smile on my face. It was a pleasure. I like the store, its clean, has a lot of great deals and saves me money.

Door closed at 9:35 and i was forced to leave in a very aggressive way even tho it sais that they close at 10pm. I understand that you want to go home but its no way to treat someone that was only there to grab something very quick…

Love Marshalls itself but some of the cashiers here are so freaking rude. Was there yesterday and this woman, I think her name was Katirina or Karina, was the cashier and as we came up we were being very friendly and she was so rude and short with us.
Instead of even bothering to acknowledge us, she ignored us to talk to another co-​worker in Spanish talking about how she was being written up for something (yes, we could understand you) and barely even said two words to us.
I’m normally not this picky, and I get when you have a bad day, but totally ignoring us to chat with a coworker is un called for.
This Marshalls is also very messy and disorganized, but yet, I continue to come back. Hopefully I won’t have to encounter the rude cashier again.

A bit disappointed by this place. I came for the bow ties and did get one, but the selections were few.
Parking wasn’t that bad as there are underground parking.
Overall the store looks like any other Marshalls, I probably won’t be back.

My credit card company just notified me that my credit card was used fraudulently four times today at this store for the total of $ 2,098.09, three at $ 500.00 even and another at $ 598.09. This seems to point to a lack of security at checkout or an inside job to have four charges in one day for these extremely large amounts. Your checkers need to start checking IDs better.

For those who are local and know the territory, Studio City is a semi high end neighborhood that is plagued by notoriously mediocre shopping options. And Marshalls is typical of what’s available in the area. On East Ventura Blvd., you’ll either find mom and pop stores too expensive or a chain like Marshalls with poor product selection. I’ve been going there for many years just for clothing and basics or to get an occasional last minute gift. But I only shop there because it’s conveniently local. The store is much too focused on women’s clothing, knickknacks and holiday keepsakes.
The Marshalls brand seems like an outlet store that gets its inventory not from a central hub but from bohemian bric-​à-​brac manufacturers. Once in while you might rarely find something you want like a book only to return and see that it was sold and there is never any extra stock. You never know what you’ll find, but more often than not it seems like a chaotically stocked warehouse for reject merchandise from novelty stores. And sales help and checkout experiences vary, from the hassle of unreceipted returns to a consistent lack of variety to chose from or find what you want.
By and large, I often find myself wishing that this place was something else. I’m hoping some developer picks up on the well to do city demographics and turns the nearby former Office Depot into a department store that can compete with the dreaded Marshalls and put it out of business. We’re not asking for a mini mall addition. There’s not enough room for that. But what we do need is a well stocked store that fits our consumer profile and is not just another junk outlet that belongs in a run down, blighted south central SFV suburb somewhere between here and the west valley.

Do not ship here!!! I came to buy a comforter that was marked at 39.99. I get to the counter and they said that was a mistake and it is 69.99. They would not sell it to me for the marked price. Instead the rude manager argued with me. I will never shop here again. And I will make sure I tell everyone about this experience!

lol i expected this location to have better reviews. I love this one… much better than the Encino one as they have so many more sales and just things in general.

Nice personal, o lot of good staff including luxury. Love to buy there clothing, cosmetics, bags and chocolate. But sometimes too long lines

Excellent customer service, love the clothes! Always rotating selections, every time I come in they have something new that I like. Great prices/​very affordable clothing.

The worst customer service. I purchased a large bar stool along with some merchandise and went to return the same day. These idiots tell me I can’t return until after waiting 24 hours, despite having my credit card and receipt. So I had to carry the large stool back to my car without any assistance from the employees. Marshall’s, change your stupid policy or make sure to inform customers when they make a purchase.

Friendly staff, everything seems to be organized appropriately most of the time better than other Marshall stores.

Much nicer than the ones back at home…
Will definitely shop here again when I’m back in town. Many options.

I have been to many many Marshalls stores this one is ok. The selection is ok. I have seen better. Fairly clean store, and friendly staff

If I could give them 0 stars I would! Horrible customer service. The manager, Helen, is extremely unprofessional and has zero customer service skills. She is just plain rude. She should not be a manager and certainly shouldn’t be «leading» people in the ways of retail sales.

When I step into a new any Marshalls I’m secretly hoping that this is the Marshalls that has all the hidden, good quality, well priced items.
This is defiantly not that Marshalls, although well organized, you can skim through every aisle as slowly or as fast as you’d like and find just ok items.
Unless your going for something specific you know they’ll have. There are no hidden treasures here unfortunately.
I had a return once, I hate returning anything! And this experienced confirmed why I hate doing it. The lady was personally bothered by it and acted offended by my return. Just rude.
I’ll put it this way The Costumer service here is like everyone working hates their job and every minute there is toucher for them.
Marshalls is great but I would keep on driving past this one, take it from me.

I usually love coming to this Marshall’s and they occasionally have a nice selection of shoes, purses, candles & room décor items. But I experienced the worst customer service today in the fitting rooms — I wish I had gotten her name, this woman DID NOT BELONG THERE. she had the most negative demeanor & lost the 2 items that I left on the rack since I had 2+ the max limit of clothes. That woman needs to realize that she is replaceable ASAP. Most of the others were pretty friendly! But you do run into some horrible customer service here. be very picky with the clothing. ALSO — fitting rooms are like a SAUNA. I’ll give 2 stars for the occasional good finds. but that’s about it.

This location used to be close to my old house… For years I would come here to hunt and find treasures!
I always loved this place for the random things you would find. Candles, cute crystals bottles, cool frames, designer clothing … And once in a blue moon … Guess …
YAY OMG ITS ONE of hundreds. and they are connected with homegoods and they tjmaxx so it’s a huge company!
This place has kind of a messy set up back in the home section, but that’s what kind of makes it fun I think!
This place is great overall average people employed and working there for low pay but some seem to love their job which is a good thing…
You can find really cool stuff for a quarter of the price.
This place is great place to kill time and spend money on random stuff LOL!

I love coming to marshalls. I can come and buy a lot of items for not that much. My favorite things to get from marshalls is purses. I am a purse fanatic and I am always looking for new purses and I am able to find a lot of high quality purses for nearly half off! I recommend if you are looking for a nice purse you go to marshalls first because you can end up saving a lot of money!