Michaels

Had to update this review after running in there again this morning, because experience was good:
This place is great if you need stuff in a hurry but some things are pricier and some things are less. For example cake boxes are about five times higher than cake stores, however, fondant is actually less because it’s in a much bigger container.
Framing is the same and might not be done as well as niche frame shops, it really depends on who you get. They do have a decent cake and pastry section. It’s two blocks away so I run in and out for emergency supplies on cards, paper, baking stuff.
The other day I bought a box but forget to grab the lid, today when I was back, I asked for the lid only (without my receipt-​of course-​I like to throw things out and make my life difficult) so I just told them I had forgotten to put it in my basket and had zero expectations… and they let me have the matching lid on trust. What? I haven’t seen that kind of customer service since I lived in Nebraska.

Always clean… staff is very friendly. They have a small selection of items, that we can find at the other Michael’s, but since everyone is so friendly, we come here

I have been to this location about 100 times. I can honestly say that every time I have been greeted, and asked if I needed help at least 4 – 5 times. I think they have great customer service until yesterday… When it became OUTSTANDING– above and beyond awesome!
There is a really long story and it’s a good one but eventually I spoke to Rhonda the manager. Rhonda helped me In A major way honoring a coupon I had for the same thing in smaller lbs. in turn I had to purchase more but she honored what I was told and used my coupon accordingly so it worked out to be close to the same. I am in the service industry as a hairstylist/​owner for over 17 years. I know how people can be especially during the holidays in a rush. She was professional, kind and warm. She didn’t not need to do that but she did to keep the customer happy and I really appreciate that! I love this store even more than before and I will forever be a customer here. THANKS RHONDA! You rock!

I came to the store the other day to look for items for a last minute project. Yes I’m a busy working mom but of course with the way my luck would be my phone completely shut off and died as soon as we walked into the store and I need to look online to find what actually was survive in the Arctic it was Arctic tundra project. So I looked around and I thought if I could ask an associate if you could look it up for me or she could look it up for me that would be awesome but who would want to go out of their way… Josh would!!! He was amazing help me looked on his own phone and Walla project finished I love the store please come visit Josh.

I came in to buy an oversized picture frame after getting a 50% off coupon. I was so excited to save $ 25 that I did not even notice that the coupon wasn’t valid until November 8. Kimberly assisted me and got approval from her supervisor to give me that one time accommodation. She definitely went out of her way to give me the best deal. I was so thrilled that I got two frames instead of just one. This is by far my favorite Michael’s.

I was a little uninspired by their custom framing department.

Waited around the Custom Framing department for half an hour. No one ever came to help me. Lame.

I can’t believe the customer service that I received today at Michaels. I went in to return a frame that had broken at my home. I stupidly thought that 3M Velcro Stickers would actually do what they were intended to do (Hold up more than a 12lb frame). Unfortuantely, that wasn’t the case and the frame fell and broke. Needless to say I needed to replace my frame. I found the exact same frame and went to pay for it. Kimberly, the cashier, was nice enough to share normal pleasantries and inquire about the broken frame I was carrying. After she noticed it was the same frame she contacted the store manager in hopes that they might be able to help me. I didn’t have a receipt, but what they did blew my mind. Josh, the store manager, allowed me to return the broken frame for store credit and purchase the new frame for the on-​sale price. I have never had this type of customer service at a Michaels before. Nice to see such a stellar manager and cashier care for their customers! Look forward to coming back to this store in the future.

The cashier who helped me was so nice! I didn’t get her name, but she was young and had a nose ring. I was buying canvasses and paint and told her that I was new to it and just getting started. She seemed really enthusiastic, and then proceeded to get my name and email so that I can get online coupons for when I need more supplies and also gave me an $ 8 discount on my purchase. As far as marketing, she had me sold! I’ll definitely want to spend more money here.

Given the task to renovate our waiting room, last minute, I’m stuck at what to do with the prints I need to frame within certain time limits.
Having had prints gorgeously framed at Michaels before, I immediately drive over with the hope of a miraculous outcome. Then walks Micah. Micah put me at ease with options and, yes, the outcomes were even better than expected.
Originally, I was going to frame it myself but hearing his experience and timely turn around, I thankfully redeemed the project to him.
Seriously, ask for Micah if you need framing. Best man on the job!

I LOVE micheals just not this one. The only reason is the customer service. I like the big range of things they had but not the sticker selection cause it’s pretty small. I will only be going here if I HAVE to haha

Juan helped me out when I needed a picture re-​framed. I did not have to pay for him to do it at the store even though the glass was broken and it took some time. He made my day and left feeling really good! The store was clean and there is plenty of underground parking. The employees were all very friendly and kids seemed to be enjoying the craft class in a separate room. I loved my visit and will definitely go again. Juan set the pace and I appreciated his help. It made me have a fantastic visit instead of just a good one.

This location arguably has the nicest and most helpful staff in all the Michaels stores I have ever been to! If that doesn’t entice you enough to come here then the location itself should too!
Though this store is situated in Ventura blvd it’s situated inside a plaza with great restaurants and shops. Parking can be a bit of a problem here so there’s always garage parking in case you don’t find one on the ground level.
It looks small from afar but once you enter the michaels on the second floor you’ll notice it’s actually a lot bigger than it looks and has just about everything you’ll need from a Michaels store and more.

Fuck. This. Place.
This location is really small and has a really limited amount of stuff. It’s clean and organized, but they didn’t have half the stuff I needed.

This Michaels was really clean and organized! I usually go to the Burbank one but they’re always out of everything! This Michaels is definitely my go to now.

I’ve just called twice at this location — the first time an associate named Lexi answered and immediately put me on hold. I waited 5 minutes before I hung up and redialed. Lexi answered again and I was able to ask her if they sold embossing powder and she put me on hold to find out. Again, I was placed on hold for over 5 minutes without someone coming back to at least let me know they were still looking to find out. I don’t intend on calling back or even step into this establishment where basic phone customer service is extremely lacking.
I’d rather go to The Paper Source even though its a little more expensive. At least I know that I’ll get excellent help and I won’t be waiting forever for someone to answer a question that could be answered in 2 minutes.

If you like arts and crafts this is the best all purpose store for that sort of thing. I usually make a B line to the art supplies with my daughter. There are always specials on 2 for 1 art tablets and sometimes other things.
They also have frames… things for scrapbooks, and and a helpful if not such a knowledgable stafff.

I found myself at a Michaels in West Covina one day because my stupid GPS on my phone took me there when I typed in Michaels. So from Hollywood, I drove 26 miles to the West Covina Michael’s when I could’ve driven 4 miles to the Studio City Michaels. I’m an idiot. Though now, all you craft nerds can benefit from my review since now I can compare the two. The Studio City Michaels is better. The cashier was way nicer, gave me a 15% off coupon and an even exchange on an ink pad I bought at the other location that was dry as a bone. I should mention that the inkpad replacement I purchased for the second time was also a dried up useless piece of garbage.
I’m not some weirdo sitting around knitting or crafting on a regular basis, but I am doing mainly my own DIY wedding, so I came here for some gift boxes and ribbons and assorted other wedding junk that nobody will probably notice, but it will make me feel better like I put in some sort of effort.
They have everything I could imagine one would need to do any artistic project, knitting stuff, canvases, paint, brushes, party favors, and tons of stuff I have no idea what people use it for. I was a little annoyed because some of the canvases I saw on their website were not in stock at this store. But they were buy on get one and you can order online and have it shipped to the store for free pickup. Of course I’m too lazy to have to drive back here or mistakenly West Covina again, so I just bought it online and paid the $ 6.99 shipping rate. But it is a nice option. I don’t know how Martha does all this crafting; it’s about enough to rip my hair out. I blame you Pinterest.

Overall, I can’t say it’s anything other than the basic standard of what I’d expect from a chain arts supply store. The basic minimums are available for watercolor painting, which isn’t so good for me, but there is a lot of other paints of professional caliber so it’s good to know I’ve got room to graduate up.

They seem to carry limited stock. No where near as many items as the one in Burbank.
Whenever I go they always seem to be out of whatever need. May be stock issues for a newly opened store?