Relax The Back

Tanya is extremely knowledgable and helpful. Well done. I haven’t bought anything yet, but I plan to in the next few days for my car.

Tanya did a great job, patient, helpful, and looked things up for us. Really helped us with our purchase of a dream wave massage chair.

After visiting 3 different Relax the Backs in the LA area, we found this one to be the best experience. The sales staff here were the friendliest and most helpful in our search for a new ergonomic office chair. The internet has kind of destroyed shopping for ergonomic chairs these days so it is pleasant to find stores that actually carry what you are looking for in store for you to actually sit in. While the store only carried Humanscale and Lifeform chairs, they had several models and makes from their line. Our sales lady explained to use the different manufacturers «design philosophy» along with what each chair did well. Overall we had a great experience and learned a lot.

I was referred to this store by my doctor who is currently treating me for severe back pain. We arrived just as they were closing but the lady working was so kind and helpful! She didn’t Rush us out at all and actually let in another customer after having locked the door. I needed a pillow for my car to help my posture while driving. She went over the different options with me and was so patient. So grateful for her customer service and overall kindness. That is the type of interactions one can only hope to have every place you go to spend money.

After searching the San Fernando Valley for a Massage Chair for a Xmas gift, I was pleasantly surprised with the selection at this Relax the Back store. The Manager, Frankie was WONDERFUL. She insisted I try each chair and explained the benefits and differences of each. No Pressure !!, No hard sell !!! She was very informative and wanted to make sure I bought what I needed and would benefit from.
Delivery & Set up was prompt and easy and I will defiantly be back for more products. Thanks Frankie !!!

We recently purchased a massage chair and inversion table and are quite happy with the quality and benefits they provide. Both the manager, Frankie, and the salesperson, Michael, patiently helped us test out and select these items over the course of several visits to the store. We were very pleased with the level of service we received.

Looking for a special pillow to alleviate neck pain and replace the flat pillows we bought at Macy’s last year. Frankie at this relax the back store was patient and extremely knowledgeable. Really knows her stuff. If the contour pillow I bought works for me I’ll upgrade to five stars! I was very impressed that she even let us stay past closing time to show me how an inversion table works. Thumbs up!

Due to a severe neck problem, I needed a whole new ergonomic set-​up to continue my career as a writer. With great knowledge and patience, manager Frankie Hockaday was a life saver. I have a new sit/​stand desk and I love standing. A new chair, keyboard tray, lamp, monitor arm and I got a rebate! Frankie took care of me in several visits and phone calls and took the time to show me exactly how I should set my office up ergonomically. She was so patient with me — I’m sure I wouldn’t have been. I saw her give the same highly personalized service to others who came in.

Big improvement here with the new Assistant Manager Eladio Padilla.
I have been here lots of times, but no one ever asked me what caused my pain or where it was.
Well Eladio did and then made several great suggestions… which I took. And he also offered me an icy cold water bottle which was just what I needed.
I am so very happy that Eladio is now in the Valley store.
I will send my friends here now.

We came to find a good chair for my wife who spends many hours at a desk. We got the perfect chair for her, and with the help of the wonderful people at Relax The Back in Studio City, CA, we discovered the many advantages of the «sit to stand» desk on display there. We have had the desk and chair for about 2 weeks, and my wife says her back pain is gone!
The staff at this store are knowledgeable, helpful, and patient. They took all the time we needed to understand what we were getting, and how to use it! The desk and chair were delivered separately, and on both occasions arrived earlier than promised.
We can’t speak highly enough about this store, the products they sell, and the helpful staff.
Thanks!

I love the ergonomic chairs and wonderful beds they have here. The staff is knowledgeable and long lasting heath benefits are priceless!
The zero gravity chair is a must have for anyone with back pain! What are waiting for?
Get over there and take care of your wonderful selves!

I’ve lived near this store for many years but never had the occasion or need to go inside until recently when I was experiencing excruciating sciatic pain due to a herniated disc in my back. My pain management physician made a joke during an appointment one day saying «If you’re really in pain, drop by a Relax The Back store and sit in their zero gravity chair for an hour.» Well, pain isn’t funny and one day it was so bad I left work and did exactly that. The relief was immediate so… I plunked down my credit card and bought the Human Touch Zero Gravity Chair and it was delivered in a week. IT has become my saving grace in what has been a very difficult few months of pain and various procedures ranging from MRIs to epidural blocks. But I can work in the chair and I actually sleep in the chair and it’s a life saver. Subsequently, I have purchased an office chair which is a lifesaver at work (though not as much of an immediate help as the Zero Gravity chair which really seems to take the pressure off my spine and make me feel comfortable). I’ve also purchased tempurpedic lumbar cushions and seat cushions which I use whenever I have to sit somewhere with no lumbar support. The sales staff really takes their time getting to understand your particular issue and tries to help you find ways to get what you need in the most cost effective way possible. Make no mistake — their stuff is expensive but honestly, well worth it. I highly recommend this store. They’ve really helped me through a tough time dealing with my back issues.

Just terrible. They should be ashamed.
Relax the Back is a franchise operation, and this review does not apply to the parent company, which sells many useful ergonomic products. this review applies solely to the Studio City and Pasadena franchises, plus any other locations now owned by a woman named Pam.
I spent $ 2000 on a desk chair there (I know, I’m not proud of it, but when your livelihood depends on you sitting in a chair all day and you have a bad back, its actually a good investment in your productivity). It replaced a nearly identical chair I bought 8 years earlier at the same store. Over those eight years, when the chair needed service for a ripped armrest or something, this store was wonderful. Parts were ordered immediately, shipped promptly, and repairs facilitated with grace and enthusiasm.
Not so any more.
my new chair arrived defective, which i pointed out to the delivery guy/​engineer, who promptly reported it to the store and assured me the offending part would be immediately ordered and replaced. Further, his delivery did not include a footrest I was promised to sweeten the deal at purchase, and again, rapid delivery was immediately promised.
That was nearly 5 months ago. I have had over a dozen calls with PAm, the owner, who keeps making promises to correct things that she clearly has no intention or desire to do. The foot rest finally arrived after 10 weeks, and I’m still sitting in a defective $ 2000 chair that twists my back in knots. Ironic for a store that sells back health, eh?
I don’t know how long this woman has owned or run these locations, but this is among the worst service I have ever gotten on a purchase this size.
Stay away from these locations. At all costs. Find a RTB store owned and operated by a different franchisee and save yourself a great big pain in the neck.

When I effed up my back something awful last Summer after a bending over to pick up a shirt accident (grr), this store became my knight in shining armchair.
I never knew what a HUUUGE difference a good chair could make on your back, until i hobbled in here in the hopes of finding an answer. Not only did they set me up with a fantastic chair, but they also showed me a back pillow for my car that has made all the difference in the world to the ol’ spine.
It’s funny how you never notice places like this until you desperately need them, so do yourself a favor and bookmark this place, because if that day comes and you too are crying at the idea of never sitting down again without the feeling of knives jamming themselves into your spine, you will thank me :)