Union Bank

Horrible bank! Customer service lacks incredibly and policies change with no real reason other than if the teller feels like it or not. $ 10 to cash a check if you don’t have an account with them but not all Union banks charge this fee. Inconsistency makes me wonder what these charges are really for and if they are even necessary.

I’ve been a customer of Union Bank for 8 – 10 years. Recently I tried to set up online banking and I haven’t succeeded. I was stocked on security questions. The system didn’t allow me to proceed. I called their customer service and the Bank directly. Still no help. Do you guys have IT people around?

Excellent Banking for me and my business for 15+ years. I actually enjoy going to my bank. They have proven to be attentive, helpful, resourceful, professional, and enjoyable for all my various needs and transactions — and they have been many. I’m sure there are other fantastic banks, but I have no criticism here and have no need to seek out any other institution. 5 stars from me.

On April 7^th. I was debited from my union bank checking acct. $ 454.00 as an ACH/​automatic payment; from Speedy Cash.
I have never agreed to an ACH debit from Speedy Cash. I did do business with Speedy Cash; however, I provided them with a check as the form of payment. The fact in question here is wether this debit was made legally. IT IS NECESSARY TO BE IN COMPLIANCE.
I was never provided with any documents to prove that I entered such agreement, the bank resolution department failed to enact the Clearing House Regulation: TO HAVE WRITTEN DOCUMENTS TO PROVE SUCH AGREEMENT For this type of debit. The bank instead favor Speedy Cash: stating that the card had received a preauthorized tracking number that enabled them to process the debit through my acct. Furthermore they had the intrusion of stating that they had determined I had received benefits from this Company. This is totally not a financial institutions place to determine, nor did it have nothing to do with my dispute. A FINANCIAL INSTITUTION IS THERE TO PROVIDE FAIR SERVICE IN COMPLIANCE OF ACH REGULATIONS. It is not there to be the bill payment enforcement. Perhaps THE Bank DID This to charge me hundreds Of Dollars In fees as my acct now is 600 dollars overdrawn with fees Accruing Daily. My overdraft limit was also violated, as it was only 300.00 and they paid 454.00 dollars and later refused to return it as they said it was an ACH and it had to be disputed. THEIR DISPUTE BEING TO BE IN COMPLIANCE. ABSURD!

I am a small business owner and a client of this branch for over 15 years. I have all my business, personal and trust account with Union Bank and I am very satisfied with an excellent and attentive service I receive from Maya and her team. Both Armin and Pasha take care of all my needs. I could not be happier.

Thanks to Maya and the entire team at Union Bank. You were great to work with on our new loan. Great communication throughout, and made the entire transaction stress free. Thanks again!

I’ve been a customer for over 10 years in the small business and Maya and her team provide the best customer service and personal attention of any bank I’ve ever worked with. They also gave us a jumbo loan on our home as well as a business Line of Credit and have been an integral parting in helping me grow my businesses. Union Bank you have a customer for life!

I have banked with Union Bank since 2005, but this branch has turned into a sour nightmare. The «customer service manager» likes to argue with customers and I’ve had my deposits manipulated as to cause extra fees. Closing account and never going inside the bank again. Stay away if you want to keep your money.

too many fees
nuff said

I have a Union Bank account and my employer pays me with a union back account too, I did cash my check there without any problems, then I proceed to deposit cash so I can have the money available immediately and be able to use my ATM Card, Is just logic to think why I do it that way, otherwise I would just deposit the check. later on I try to buy some gasoline and my card did not work, I check my account online and the cash I deposit was not credited yet, I call and ask what’s going and customer service tells me that it has not being credited till Tuesday. I ask why if I deposit cash on Friday April 13 at 1:45, CASH!!! I would understand if it was a check from another Bank, needs to be process and approved, but on CASH? They need to call the US Treasure and find out if the bills had funds? Now some monthly bill are coming and with the risk of being charge for non-​sufficient funds on my checking account.
I usually don’t go to this branch, I go to the San Fernando Branch, where I am very satisfied, now at this Studio City Branch the personnel are nice and with good intentions, but I got the feeling that I am just another number. Not a customer.

I love going to this bank. They are always quick at helping their customers and when there is a wait they immediately open new tellers so thin the line down. They also ENCOURAGE me to bring my dog in instead of leaving him in the hot car. They always offer water and treats as well. One of my favorite bank branches for sure.

I love Union Bank. I have been a customer for ages.
But this Branch needs to do something about their parking and their hours.
They close at 1:00 on Saturday and are closed on Sundays. This is not good.
I never have a problem if I walk over on my lunch break during the week. The tellers are friendly and helpful, and it is always a pleasant banking experience.
But on Saturday I drove around for 20 minutes trying to find parking. And the bank closed while I was trying to park for 20 minutes.
Why don’t they have parking spaces specifically assigned for Union Bank customers? That would solve that problem.
I wanted to deposit my check in my Union Bank account. But I couldn’t because there was no parking.
The check was drawn on Wells Fargo. So I drove 2 blocks to Wells Fargo and I just cashed the check. And Wells Fargo is opened till 4pm on Saturday, and they are also opened on Sunday. Plus Wells Fargo has huge parking lot in the back, and parking is never a problem.
I love having an account with Union Bank. I feel they are a good bank to do business with. But this branch needs to do something so its customers can park!

This Union Bank couldn’t even give me access my account. I spent a couple hours in there and they insisted that I had no money in my account. I knew this was impossible since I’m always cashing checks and depositing money. Anyway, I ended up just leaving this location and going to another a couple miles away to a different location