Zenith Home Health

On the whole I was happy with the services provided by Zenith. My mom needed some in-​home hydration and nutrition, and we engaged Zenith through a referral by TNH Pharmacy, who was providing the saline-​based solution.
I say «on the whole» because there were a couple of disappointments. Roseanna, the woman who I spoke with to book the services, and who set up all our schedules, was terrific. She got back to me in a timely fashion, she answered all of the many questions I had, and all in all was competent and capable. Anna, the women that actually came in and did the hydration on a daily basis, was also wonderful. Caring and gentle with my Mom, and sweet and caring to my family as well. Clearly knew what she was doing and was skilled at her job.
We did have one weird incident where one of their other employees (whose name I can’t remember) was booked to take a shift. After I had arranged the time of the visit with the main office, she called me directly, told me that time wouldn’t work for her and gave me a confusing range of times when she *might* be there, but she couldn’t promise anything for sure. When I called the main office in confusion, I was told that this woman had reported that *I* had called *her* to change the appointment time. I told the office that I would rather have someone else work with us because I could not communicate well with this other woman, and the office took her off my case.
We also got one visit from another woman who was there only to bathe my Mom, who was bed-​ridden. She was so frightened of my dog, who I had taken out of the house when she arrived in deference to her fear, that she did a terrible job, rushing through the bath and being rather ungentle with my Mom in the process. Again, I didn’t write down her name at the time, and it has since slipped my mind. However, when we called the office to report the problem, we again were told that that woman would be taken off our case and someone else assigned. My Mom went into the hospital shortly after that, so we discontinued home service and never had a chance to get a better sampling of their staff.
It seemed to me that they are a small organization, and have not yet had a chance to expand their core staff of wonderful women, of which Roseanna and Anna were the heart. I would recommend them for these two ladies alone, since they were wonderful, but would caution that you follow your gut and speak up if you are dissatisfied with any other of their personnel, and they will make reassignments to make sure you are satisfied.