Graystone Solutions

For a while, I had no problem with these guys. They serviced my mortgage for several years without incident. However, I recently tried logging in to their online mortgage account system to check my balance and the website wasn’t in service anymore. Ohhhkayyy… so I called them to find out what was up and got a recording saying that they had sold all their mortgages to another lender OVER A MONTH AGO. WTF? What kind of company does something THAT IMPORTANT without first sending some kind of letter or notification to their customers prior? So I called the new bank all in a panic because if it’s been over a month, what if I now have a late payment (I had automatic payments with Graystone)? The new bank said everything was all set, but when I was going over my info with them, it came up that they had a mailing address on file for me (which they got from Graystone) that is THREE YEARS out of date. I had updated all of my info with Graystone when I moved, so they DID have the correct info — why they would pass along old info is beyond me. But anyway, Graystone was still supposed to be mailing out 1098 tax forms to all its jilted mortgage borrowers, according to the stupid recording. Which again spazzed me out because what if they’ve sent my 1098 to the old address? I’ve been trying to call Graystone repeatedly over the past week and a half to find out where my 1098 is, and I keep getting sent to some guy’s voicemail who will not return any of my calls. Awesome. My 1098 hasn’t arrived in my mailbox, which means that they most likely DID send it to the people who are now living in my 3-​year-​past residence. Thanks for setting me up for identity theft, Graystone. Super. Thanks a metric fuck-​ton.