Babies R US

I came in here last Friday right as the store opened. There was another girl in front of me who started to ask a question to an employee and shew as instantly interrupted with «I’m not working right now!!» She didn’t even get to finish her statement. He snarkily said that statement, sauntered off then came over to the registers to talk to two of the cashiers about nebulous things. Seriously? How about some nice customer service.

It’s hit or miss here. Some days you will get really helpful folks, other days you will wait in a long line, on a Saturday, at peak times that is at least 10 deep with other employees standing around on their phones.
The baby registry desk has two employees that are consistently helpful but no one… and I do mean no one, answers the phone in this store. I have called at various times through the day and unless you call right when they open, your call will go unanswered. I think it’s because they are understaffed.
As far as the products… it’s nice that they reward you when you shop there. But sometimes selection isn’t great. I really just depends on your personal preference. I will say they have a nice clothing section that I prefer verses shopping online because it is grouped together nicely.
We attended a class here recently and it was a good experience. Things can be improved overall (clean and repaint your bathrooms!) but since there are some speciality items here I will be returning.

I bought a personalized gift card at Toys R US for my son as part of Santa… since he wanted to go buy some Skylanders himself, well today when we are about to pay at the register… they tell my son the balance is $ 0…long story short is that: Someone stole the info probably of their systems and used my sons card in LA on ¹²⁄₂₄ @ 8 pm!!! Way to go Toys R US… your ruined Xmas for my son!!! And I had to spend 1 hr on the phone to have someone fill out an investigation form and I still have to wait 3 days for someone to call me! My son couldn’t use his gc and I had to purchase the toys with my credit card… because I could not bare the dissapointment face my son had. I will never purchase from you since this is not the first time I have issues with Babies R US or Toys R US. As they have send wrong and duplicated items in other orders and then used the excuse that because I paid with paypal they can’t refund… or delivered baby shower presents at my doorstep without a box or a packing slip and the box got damaged due to rain. And don’t even start me on the poor customer service they have at 1800 or even at the Katy Fwy location. I pledge to NEVER ever purchase at toys R US online or at any store!!! The worst retail experiences have been with them.

I come here to purchase baby items quite frequently because I always receive in-​mail coupons and still have gift cards from my baby shower, but customer service and employee knowledge/​skills are TERRIBLE HERE!!!
Extremely upset!!! I have NEVER been so furious at a store as I was today at BRU. I spent an unnecessary hour and a half in different lines with different cashiers and still ended up losing money that I very clearly paid right there. I made a purchase, was charged incorrectly, and simply asked to have it corrected and be returned the money that I overpaid. Workers, including managers, were not willing to help me. Due to the cashiers’ lack of knowledge and skills and inconsistent and over hassling return policies, I paid more money than I was supposed to and in my fair attempt and waste of time to get it back, I was literally told there was «nothing they could do about it». Even after going back and forth to a specific aisle to put back and retrieve different items as I was instructed to by an employee, re-​waiting in long, busy lines THREE different times, and going through useless transactions with THREE separate employees, I ended up walking out after a complete hour and a half of time wasted, furious, money unreturned, and my 18 month old son throwing a huge tantrum because he had to sit through this entire mess. I always try my best to remain calm and pleasant, but I was so upset, I honestly refuse to ever go back there again.

Convenient to get all your baby supplies at one place. We registered here and found it useful to prepare for our baby’s coming.

My first visit to this store was last year when I was pregnant and looking to create my registry. It must have been my lucky day because the woman at the service desk was very helpful and incredibly friendly.
However, each time after that visit I’ve been met with staff who act as if they’d rather drink poison than help you find anything or checkout. They have all been rude.
Furthermore, why is there always only one lane open? And where is the help at customer service?
Lastly, I wish they’d update their prices. i would have bought 3 more sets of pjs for my baby had I known they were on sale!
Based on the attitudes of the staff alone I would give this location 1 star, but the store is clean, well stocked, and easy to navigate. Therefore I won’t deduct too many points.

Whether you are preparing for having a baby, have a baby or know someone who is/​does, Babies R Us is a pretty good place to start when buying items for such blessed occasions.
Any and everything baby and toddler related is here. There are tons of just adorable baby clothes that are easy care and functional. Outfits range from casual to dressy to sleepwear and outerwear. Each little outfit is cuter than the last and prices are reasonable.
The shoe department was a disappointment as shoes were sold in limited stock and in disarray. Socks, however were sold in many colors and sizes.
As far as accessories go, there is a multitude of nursing equipment such as breast pumps, bottles, bottle sterilizers, warmers, pacifiers, bibs and teething rings. Diapers and wipes are available in several quality brands and sold in bulk. Bath tubs for growth stages are available as well as bath toys and accessories. This store also stocks lots of baby towels and wash cloths.
Feeding formulas are sold along with cereals and some baby foods. Feeding utensils like rubber tipped flatware, bowls and sectioned plates can be found as well as a few high chairs. The high chairs are mostly plastic ones and unfortunately they don’t really sell wooden ones. If you want a nice wooden high chair you’ll have to look elsewhere.
Infant, toddler and child car seats are available as well as strollers. There are a few top brands like Peg Perego, as well.
There are some toys and games sold that are both educational and fun. It’s impossible to list all that is sold here because there is just so much!
If you like shopping without being pestered by sales associates, this is a good place to do so. If you want help, you’ll have to track down someone. Service is fine once you actually locate someone.
The store is well organized and finding what you need is easy. Babies R Us does have a registry for those who want to sign up.
Besides being an overload of the cuteness factor, this store does sell a lot of what is needed to make caring for a baby easier and that is the kind of gift, whether for your self or someone else that is always appreciated.

Yes, you will find some extremely cute baby stuff here. From toys to toiletries and more, it’s baby central galore!

I love this store! They have everything for my two little ones! Baby stuff for my newborn and toys for my 2 year old! When I pay I always get the same girl and she’s really nice :) I registered here before and everything went smoothly. The clothes they sell here seem to last longer too!

This place has the worst service ever! I only go cause my friends register here (I think because there’s really no other place to register that has all your baby needs), but this place stinks. Always always always has long lines. The cashiers are extremely slow (although they are nice). They always have their prices wrong, so PLEASE make sure you check that they are ringing you up correctly.

It is a baby superstore that you can find just about anything you might want for a baby shower or a baby of your own. It is pretty well laid out and easy to find what you need. They also have closer parking for expectant moms, which is nice. In addition, they have a rewards card and baby registry too.

This storesi like all the rest. We were having a few problems with finding the item even with help as the registry list and the aisle do not correlate. That was a time suck for sure but they do carry a huge array of stuff and although it is more expensive than some other stores there is the convenience factor. You pay more for convenience.

Just enh. Usually have to hunt someone down for assistance and the few times I’ve been they dont have exactly what I’m looking for. But overall the store is decent.

Horrible service x 1000. After trying to order my nursery bedding online and not being able to ship to the store, I went into this Babies R Us. The website showed none available in Houston or Austin. I drove by a store and thought, «what the heck, I will just check.» They had my bedding so I quickly grabbed it. It’s discontinued and is on clearance both online and in the store. $ 119 online but $ 179 in the store. A nice employee named John scanned it and said, «yep, it’s $ 60 off so $ 119 it is.» I go to the check out and it keeps ringing up $ 179.
Their air conditioner is broken so it’s super hot (setting the scene).
My cashier, Briauna is also very nice and calls a manager. We wait. She calls the manager a 2^nd time. We wait longer. She then leaves her register to physically get the manager, Amy. Amy comes by and tells me that the price is only if I buy certain accessories. I tell her that’s not true and it’s any 3 accessories (which I have to purchase in my basket). She tells me no. I tell her I have all of this in my cart at home but wanted to get it faster which is why I tried the store. She tells me to wait. I am feeling awful. Nearly 8 months pregnant, sweaty from no A.C. in Texas and have been waiting for her to come to the register for like 20 minutes. I tell her I’m about to pass out and she tells me to sit on the bench while she checks on this. I sent my husband a text message telling him why I was so late so I know what time all of this started. I wait on the bench and wait some more. No sight of Amy. I ask someone walking by where she is and they say she’s in the office working on something. I then see her with her things to go home and she’s about to walk out of the store. I have to stop her and she says someone else is working on this. She didn’t even have the decency to tell me. I told her that I had been waiting for 43 minutes (based on the text message time stamp). She has an attitude with me and says, «you’ve only been sitting there for a few minutes!» The audacity! She then leaves the store to go home!
I left all of my stuff in my basket and went home. I ordered the stuff online and had it shipped to my house at the price that it was supposed to be.
I wish to God that I hadn’t registered at Babies R Us. They don’t give a crap about their customers. They are big and people don’t think they have a choice to register anywhere else. I have a ton of gift cards for them that I received from my baby shower and I will ebay them off and buy my stuff elsewhere. They have lost a customer forever but I am pretty sure they don’t care about that either.

This stand alone Babies R Us is much better than the combination Toys R Us and Babies R Us Stores.
For one, the selection is much better. There is simply way more stuff in a much larger space at this store. You should have no problem fulfilling all your baby needs.
Second, the place is much cleaner and less noisy. Without all the little kids running around looking for the latest toys, parents can prepare for baby (in our case) or buy existing babies more stuff in peace and semi-​quiet.
The baby registry is also better run… in fact, you are greeted by the baby registry desk right when you walk in.
This store had everything I was looking for and more… however, in terms of prices, I still prefer Amazon!

No kids here… my husband and I are DINKs (Double income no kids). So, when I have to purchase baby shower gifts, I’m out of my element. Many people on Unilocal know I am a teacher, but I teach older kids. I like the ones who understand sarcasm and don’t need diapers.
I usually approach baby stores with trepidation. I don’t want to wander around and try to decipher words like Boppy, onesies, layettes, and breast cream! I am often disturbed by things that look like medieval torture devices (breast pumps) and wonder if I rub the diaper genie will I get three wishes.
So, when I walked in today, I made a bee line for the information desk. The nice girl behind the desk was happy to print out my friend’s registry. She told me what the average person spent on gifts. She helped me pick something out and even went and got it. That’s what I call service.
In the past, I have been in this store and felt like it was understaffed, but today I got great service. I’m glad it is so close and conveniently located with plenty of parking.
Thank you for my painless shopping experience.