Cru Day Spa

Great service, relaxing. Got the deep tissue massage, it was absolutely great! I will definitely be going back!

Love the chill environment friendly staff, the membership price is very affordable and worth every penny. I try to come as much as my schedule allows me. Some of the staff has changed but the service and level of kindness has not. Keep up good work

I received a massage today and I am very pleased. My therapist was Carolyn and she has an amazing touch! My muscles were very tight when I arrived and after she massaged me I was loose and relaxed. The place is small and very cute. The staff were nice and friendly too.

Very professional, good atmosphere as you walk in you feel unstressed. The therapist was very professional and knowledgeable. Will definitely be back.

I had to go back to use my last facial as part of the package I bought. I was offered a complimentary upgrade to a deep tissue massage — which was really good. Although the director apologized I still do not wish to go back just based on this horrible experience. Thank you for the apology and the upgrade.

The facial I got was okay. But when I paid … The girl at the counter over charged me and said that I will be getting a refund but never did. It’s going to be over three months. Plus I got scrubs from them… Which I wait long for and the same girl gives me one jar full and the other jar half and didn’t even say anything. I then told her that I won’t be paying for a half jar. So then she got me another one. Needs someone better at the front desk who knows how to do their job and not rip people off.

I came here after I bought a groupon because I was badly in need of a massage. I was pretty impressed when I first got to the place. The receptionist was very friendly and brought me back to the «tranquility room» where I filled out my paperwork. She told me that after I was done with the paperwork, I would get a tour of the facilities and enjoy a mimosa. I’m not sure if there was maybe a shift change or what not but another receptionist came by and asked me if I wanted a mimosa. I again said yes. I only had about 2 minutes to finish my drink as she brought my masseuse over to me. When we got into the room, she asked me where I would like her to focus on more. I told her I was feeling a lot of pressure in my back, neck, and shoulders. The way she started off on my back was just horrible… there was no method to her technique. I felt more tense than I did going in. There were moments when I finally did start to relax a little, and then she would bang the glass lotion bottle on something or she would push up on my back and instead of massaging me, she would actually move me a bit.
** I’m pretty sure my massage was not even the full 50mins promised me. I got there at 6pm and given the 10 – 15 minutes it took me to fill out the form, drink my drink, stop at the restroom, and the time it took for me to change and talk to her about what I wanted her to work on, I was in and out by 7:10pm.
Better luck next time I guess?

My first time there it was my fault I was late for my massage so I didnt get a full hour. The problem was the massuse asked what areas I wanted focus on. I told him yet he totally SKIPPED the area where I had the pain. I was shocked and disappointed. However, the spa is fantastic so I did rebook but with a different person. I am looking for to my second appointment where I am getting a massage, a body scrub and a vichey shower. If this second appointment doesnt go well I wont return. The spa is beautiful and the mimosas are a nice touch.

Be careful with the special offers. They did not honor the gratuity that was included in the gift card I purchased. Even with the hand-​written confirmation from the person who sold it to me, Fadwa refused to honor it, so I had to shell out additional cash to tip the hard-​working therapists.
Appointments started on time and received the full hour. My massage therapist was Rahel. She was great. My wife received a facial from Rosa. She was also happy with the service. Nice that they were not too pushy with the membership offers.
However, not coming back due to integrity issue with the gift card gratuity.

First time here and the staff were extremely nice gave me a tour of the place. I purchase a groupon massage for 60 min and I also bought an additional crescent facial (cold stone) $ 12 I had frank although he was nice I felt like he had no technique. He was just rubbing in circles and squeezing pressure here and there he was through and he was running out of lotion. Also with my additional purchase my whole massage ended exactly in an hour. If anything it should have been extended. I mean reviews and I should of gone with my gut feeling about the masseuses. I had a bad experience! Even a $ 20 foot massage offer the same and the masseuses are through at what they do.

(I should just leave this blank!) no words can describe how I feel about this place! There’s always an excuse as to why clinicians are late or why all my lashes fell off the night of having them done or … This place sucks!

WARNING WARNING WARNING!!! Didn’t expect this, from a place like Cru,…but the therapist I had only massaged me for 35 min as opposed to an hour. Mind you, they made me pay for the full hour even though I didn’t get a massage for the full hour because the manager was not on site to override the charge. Receptionist said her directors will follow up with me the next day to find a solution.
Here is what happened: I called asking if they had any walk in availability and the receptionist said yes if I arrive within the next 30 min. We hung up & I proceeded to arrive at Cru. The receptionist actually called me back to say scratch that, the therapist she was putting with me said she is no longer available. After some begging on my end, the receptionist said she could take me if I arrived within 5 min of our phone call. I figured no big deal considering I was a light or two away. In fact, when I was 1 light away I called for specific directions, and the receptionist acknowledged I was only 2 minutes away. Once I arrived & got checked in, the receptionist asked if I can fill out the paperwork as quick as I can so that they can get me in as soon as possible. Being the fast writer that I am, I found no problem to the speedy check in. As far as the massage, It was my first time with this therapist so of course my expectations were rather neutral. I wrote on the paper I would like special attention to my hands and arms… That wasn’t really done due to the shortage in time. Upon check out, Andrea aknowledged the shortage of time. She and I discussed in great lengths that it is not fair for me to pay for a full hour even though I received half an hour. I proceeded to tell her that at no point before the massage was it discussed that I will be shorted of the massage and therefore I should not be at fault for this. She then told me that there is not much she can do but to ask for her director to call me the following day. In the meantime, it was required that I make a full payment. Money was not an option for me, so I just paid it and waited for the phone call the following day.
Bottom line? Do not arrive after the top of the hour. Whether or not they tell you that, just know I am telling you not to arrive after the top of the hour.
The manager or director called me twice in regards to figuring out a solution to my unsatisfactory experience. I discussed that I feel it was not fair I had to pay for a full hour despite I never received a full hour. I kept arguing for the principle behind the situation rather than arguing for a full refund. I simply wanted them to understand that it was not fair that I had to still pay for the lack of communication of their staff. The director apologized and said she would like for me to come in again to do a re do to make it better. HOWEVER, this re do would have to be paid for by me at a discounted price. I was VERY UNHAPPY about that solution. You mean to tell me, I had to pay for their staff’s mess up AND pay for them to make it up to me? I was LIVID. And Of course, the director was being stubborn about understanding my perspective. Typical business type of mentality and not very customer service oriented. Instead of compensating me for the 30 min I paid for but did not receive a massage for and applying it to a diff treatment for the next time, she presents that I can come in for a re do at a discounted price with snacks and drinks. Quite frankly, I found that to be extremely unethical.

I had a massage with Frank. I usually go massage every 2 weeks at Massage Height. This is the first time I been here since it advertise on Groupon and relatively close to my house.
The receptionist is very nice and helpful. My appointment was pushed to 20 min late because the therapist have some phone issue, is what they explained to me. Didn’t want to make a big deal so I waited. Filled out paperwork like they asked, marked where I want them to concentrate on etc.
Time come, Frank come, get me in a room and didn’t introduce himself or his name. Ask me when is my appointment!!! I was like supposedly 25 min ago. He then mumbled something about why he is late. Then ask me to undress. I waited for him to leave but he just stand here. then I have to remind him to leave the room, dim the light.
the whole massage was mediocre. I can tell he does not know what he doing and he is lazy with his strength. He keep sitting on a stool and never get up. Everytime he need to move to another part of body, he sit and drag the stool with him.
Anyways, I didn’t enjoy my massage. He also forgot to do 2 of my extras like body scrub and aromatherapy. I complained with the receptionist but still have to pay the full price.
This place is neither professional or worth a try. Waste of my time. Don’t come here.

I had a massage with Elias. The spa is beautifully decorated, clean, and quiet. When I arrived, I was pleasantly greeted and given paperwork to fill out in the «relaxation room.» Once that was done, I was greeted by my therapist a couple of minutes later and taken for my massage.
Elias was excellent! He asked me about what I wanted out of the massage (What hurts?) and if there were any areas that I preferred not to be worked on. I told him everything was fine and to focus heavily on my neck/​shoulders, where I tend to keep the most tension and pain from working at a computer all day.
He started on my neck and shoulders, and it was great! He stretched out my neck and shoulders really well (which felt great — I struggle to stretch well myself since I am hyper-​mobile) and zeroed in on plenty of knots I had. He made sure the pressure was okay and increased only after I let him know he could go quite firm.
After my massage I felt very relaxed. Checking out was simple, as was leaving gratuity on my card.
All-​in-​all, it was a great experience and I highly recommend it.

I was excited to find this place close to my office. So I was happy to book the appointment and they had a spot for me. When I walked in the décor and set up looked very nice. There was no front desk person and when a therapist walked to the front they said I have no clue how to work this so just wait for the front desk person. So I give that one star.
Since I was told to come earlier 15 mins to fill out paperwork I did. But most of that wait time was waiting on a front desk person. It seems very unorganized when I arrived. Check in process 1 star.
Then she ask me to sit in the relaxation room. Which was so small and all the seats were occupied so I stood by the aka waterfall. It was very tight space and small so I went back to the lobby. At that point I was stressed out from the overcrowding but the front desk person says it is better now to go back in and sit on the sofa. Just did not like the closet like space was not relaxing at all. Relaxation room 1 star.
I saw this place on group so I got the $ 39 hr package where they said it is value at $ 79/​hr. But for membership it is $ 49. Then there was a sign that had suggested tip amounts which was odd to me to. First time ever seeing this at a spa. I have been to hundred in my lifetime around the world so it was a bit tacky.
Ok now for the good part the massage. Finally after all uncomfortable feeling Keisha was my therapist and sent me to one of the side rooms. It was clean and nice. The massage beds were very new and comfortable. So cleanliness and massage room 4 stars.
Keisha was really nice and asked me what areas to work on and the pressure. She was very good and the massage was nice for my tense and stressed body. She made the knots go away. So Massage was a 5 star.
When it was time to leave you can tell this place on a Saturday was a busy place. I think the therapist was hurried and churning people in and out pretty fast. It was like a massage factory. I think I felt stressed for them.
This is why I average it to a 3 star experience. Maybe I should try a weekday and it may be better.

Small spa but cute and quaint. The staff was extremely friendly and helpful .
My only complaint: my appointment was at 11am. I arrived 10 mins prior to my appointment however I wasn’t taken back and able to start my massage until 11:15. You guessed it ! Massage ended just before noon so I didn’t get the full hour long massage as I hoped.

Not all spas are the same. From the staff to the facilities themselves, this place is heads and tails above your average spa. Their happy hour specials and deals are the coolest thing I have ever seen a spa do.

Nice place, friendly and skilful staff, and the most relaxing massage I’ve ever had in my life! The price is a huge PLUS too!

Awesome prices but the overall experience was clearly lacking. I’ve only gotten a handful of massages in my lifetime (more so recently since I’ve increased the intensity of my workouts) but I could definitely see/​feel the difference. The beds were not soft or comfortable, there was no «mood» set in the room, the music kept going on and off, and the walls were paper thin so you could easily hear the noise from next door and outside the hallway. I stopped hoping for my «relaxation time» after the first 20 minutes in. The masseuse was a little rough and not as careful moving around the covers as he should’ve been. He also kept trying to sell me «extras» to add on during my massage since he said we had so much time to use up.
In the end, I would rather pay an extra $ 10 if it means I could have a more comfortable experience and leave relaxed/​satisfied.

The spa that I normally go to didn’t have any openings so I decided to check out Groupon so that I can find a place to take my sister for her bday, needless to say, I found Cru and I made the best choice. The ladies at the front were friendly and professional. Christian my therapist had magic hands. I alot didnt want to reveal his name because I still want him to have time for me in the future. Upon leaving they talked to us about membership and I usually run from Spas that push those but the deal was so awesome that I couldn’t resist! Also while checking out, a lady was setting up a Bachelorette party for less than $ 400. They supplied everything. Food, drinks everything. I will be hosting a party bere in the near future. Watch out for the new me!!!