Sprint Store

Change your time online your employees are saying y’all close at 8 pm I drove for nothing

It is the consistently terrible experiences at the Sprint Store in Sugar Land that make me glad I’m with Google Project Fi. However, my wife is still on a Sprint plan, so that is why I decided to take the time share my thoughts/​complaints/​woes.
Personnel: round up the most unreliable and rude bunch you can find, forcefully pull a Sprint polo over their heads and you’ll end up with the folks I’ve dealt with here over the course this past year. Always different, always unhelpful.
Not sure how, but one tech has been here the entire mentioned term. So far, he has been able to shift blame to something else and do it very convincingly to stick around. They will beat around a garden, let alone the bush, to make sure they aren’t blamed for any issues that arise.
13 months ago an iPhone 6 was purchased from this location. We were assured that if anything went wrong with the phone or the Zagg screen protector to come in and the problem would be rectified. Multiple occasions arose over this time, including shattered screens and broken promises where we had hoped to be satisfied with our decision to come here. Never have we been satisfied, and now we have a useless block of plastic and metal that Apple itself has to deal with. Oh wait, the warranty is 12 months, never mind there’s nothing that can be done. Why choose Sprint? Honestly, I have no reasons.
Either they just don’t care here or it’s an exceptional series of unfortunate events. Probably both, but the bottom line here is to stay far, far away from the grimm corner where this Sprint Store is located. Nothing but headache lies within it’s brushed aluminum gates.

I arrived at the sprint store after an upgrade email was sent to us. My wife and I arrived there on our off day after a third party preferred retailer did not have any of the s6 edge phones in stock. We had to wait 31 minutes before we were seen. We gave our information to the associate so he could pull up our account to which he confirmed we are eligible for an upgrade. We decided on the gold S6 edge phones for the both of us and the associates stated that our cost will be $ 23/​month, per line. I said we are eligible for an upgrade and by ‘upgrade’ we were under the assumption that we would get the phone on a discounted rate as opposed to the full price of the device at $ 720/​phone. The associate informed that sprint is no longer offering new customers 2 year plans and that there would no longer be instant rebates on phones. I replied to him by saying we are not new customers and have been loyal customers for nearly 10 years. They replied we thank you for your patronage but unfortunately can’t do anything else. The associate went on to say that because you guys have been customers for so long, call into customer service and they may be able to put an override in tag on your account so our supervisor can process a 2 year extension. I asked this associate is this commonly done and he stated that it was.
I can go on about our horrible experience with sprints utter disregard for customer loyalty. Long story short the corporate store kept stating customer service can put an override notation on your account effective to an earlier date and we could process your upgrade. The associate said keep pressing and that they will place role notation for you even if they have to get a manager to do so. The associate also went on to say that they will try their very best to not get a manager as the associate will get a «ding» on their performance report if a manager is called to attend the phone call. So the customer service rep kept us on the phone for greater than 2 hours before it was escalated to a manager. Anyway the call was escalated to the corporate manager after spending another 2 hours on the phone 5 days later. Sprint had generated an «escalation ticket» for a call back that we never received. So the 5 day I had to call back and had to set the merry go round again before getting the corporate manager.
Finally got to speak to Matthew McCombs in corporate escalation team that deals with all their major escalations. I have to say this man was the most RUDE individual that I have ever come across in any customer service call I have been on! This person is Sprints last person that ensures customers are treated fairly. Mr. McCombs was a bag of accusations. After I got off the phone with him I felt defeated and outright violated as a customer. In nearly ten years with spring never have we defaulted or had any kind of issues in payments or anything like that and this guy accused us of trying to get free phones and trying to work the system after reviewing our account.
I was so over arguing with this person. I hung up the phone and felt really bad of how we were treated by Sprint! I would never recommend anyone to change over to Sprint as not one person wanted to actually hear as to why this process started to begin with. So DISGUSTED!

I would rather go to the dentist than deal with the «people» who are supposed to be serving customers. I’ll be going to the Rosenberg store from now on. It’s worth the extra drive time.

The worst experience ever!!! I went on Black Friday. But the sales lady didn’t want to be there. She never give me any solution about the new plan I want to start and after I left I call the manager to tell him that I need more information and he was worst. (Rude) on qualify for the position. No answer was giving. I went to the store in beltway 8. They were great I got my plan very happy with sprint but I will never recommend this store.

HORRIBLE experience there! The rep was totally apathetic, wouldn’t give straight answers to simple questions, and seemed totally put out when we asked her to write some info down on paper. (Because they don’t have any brochures on their plans & rates!)

Had a great experience today at the Sprint store in Sugar Land. Amariah provided exceptional service. My wife, and I spent about 3 hours upgrading phones, and changing plans. Amariah helped us every step of the way. As well, she called customer service on our behalf to resolve billing issues. I now know where to go, and who to ask for when it comes to dealing with cell phones!

Customer service sucks. Employees on their phone while helping a customer??? I walked up to 3 people and waited while they carried a conversation. Looks like corporate needs to be contacted.

BUYER BEWARE: I returned a phone to the store, they put an RMA in for it, but then never sent it out. I am in the NAVY and just got back from a month long deployment only to find outrageous charges on my account when I got home because these guys failed to do their jobs. Still tracking down where it went. So happy the first thing I get to do is fight with this store when I haven’t seen raw earth in over a month.

Is it possible to give ZERO stars?
My husband has been a loyal sprint customer for 15 years. Yes, 15 YEARS. He has always had multiple lines and paid loyally. After marrying we discussed adding myself to his current sprint plan. I was initially VERY skeptical as I have had ATT for just as long and they tend to have way better service. With the plans they had available I was convinced to at least give it a try.
Upon entering the «Sprint Store» there were more employees than customers lingering/​conversing throughout the store. We were greeted after a moment and told to wait. As we waited we browsed phones and wondered how long it would take for one of the employees to stop texting, visiting among each other, or browsing the web to look up and help us.
After while we are «not greeted» by an employee named Andrea. She yelled out my husbands name, and casually strolled off to her kiosk guessing that we would follow.
We quickly told her that we wanted to add my number to the plan and she was short, snappy and had ZERO interest in our business.
It is truly a shame to be treated with rolled eyes and an attitude when people are attempting to give your company more money.
We happily walked out with zero intention of ever returning. We plan to take our business to a different service provider that actually does just that… PROVIDES SERVICE… WITH A SMILE.
And quiet frankly, I will pay and extra $ 25 bucks a month for that smile.

Had the worst experience I’ve ever had at any retailer ever. I was even brought to tears because Shawn was so condescending and not helpful at all.
They blatantly told me they don’t want to save their current customers (over 10 years) money and when I asked why I shouldn’t go to a different carrier he suggested I do that.
Are you kidding me? I’ve never been so disrespected in my life.
I actually live in Austin and am lucky I won’t have to deal with this again.
If i have to be in the area, the west oaks location is a better choice. They actually care about their customers.

I went to the store this morning they were so Rude you should not go there ever. They might have been right about the information but were not helpful at all .Kind of condescending in their behavior .I decided to move my service to T mobile with 100dollars in penalty .Dont ever buy gift card from there also because first they treat you disrespectfully then want you to spend the money in there store .no money back and you can not use that gift card money to pay your bills either. VERY DISAPPOINTING

Just had the worst experience here. My Samsung S3 was completely messed up after an update, plus the screen had been marred when originally bought. So a new phone was ordered and I chose to have it sent to the store rather than to my home. I received a text when the phone came in on December 24. I texted back that I’d pick it up on the 26. Unable to pick it up then (I became horribly sick with what started out as bronchitis), I called the store and explained the situation. «No problem. We don’t send it back so quickly. We can keep it over a month». Great, I said I’ll keep you posted. It is my phone? Right? Sure. Well I only got worse and was homebound until today. I just got off the phone with a rep who told me that oh, that phone was here over a week and it was sent back to the warehouse. I told him that I don’t do business with liars since I felt I’d been led on by his coworkers. I also told him that since I had a Dr.‘s appt tomorrow morning I was going to have my phone tomorrow. He said he’d try. I said that wasn’t good enough and he was going to have my phone and I didn’t care if someone had to drive to Dallas to get it for me. I was lied to and I don’t do business with liars. Truly disappointing because when I brought my phone in to have it tested the rep was superb. Such a pity for a communications company no-​one bothered to communicate with each other. Sometimes the world still needs in your face sticky notes!

Sorry to bust the curve on these reviews Sprint, but the service here was sloooooooooooooow! I received more attentiveness from the greeters than the actually Sprint salespersons – and that is a problem.
I had been contemplating moving my service provider for months. After calling and chatting with Sprint, I finally decided to take the risk and try out Sprint. I reserved and MADE an appointment online for the phone that I desired to buy – I just want to make sure I was 100% sure before i bought it. I’m so glad I did! Although the greeter was quite informative on my choices for a phone, the waiting game was not clearly explained to me. I did arrive earlier than my appointment time, but the way the people looked waiting to be attended to by somebody, ANYBODY, I don’t think my appointment would have been on time. Mind you, I came early so I would have more flexibility with my time. However, it was not explained to me to look at the display towards the back of the store to see when one would be waited upon. I didn’t notice it until after my battery was down and I had been waiting so long that I started looking at the walls and ceiling. I discovered I was number 5 after I had already been waiting 30 minutes. Butv folks THAT’S NOTHING! A lady who was there before I arrived had been waiting an hour PLUS!!!
Other people that had arrived looked like they were puzzled too. Where were the workers at? I came after 1 hoping to miss the skeletal crew that took lunch breaks but just before the after 5 work crowd arrived. This was the weekday before 2 and they barely keeping up! The worst thing is that when people asked how long the wait would be, they were being told 20 minutes when it took 20 minutes just to get from #10 to #9 on the waiting list. If the number one rule of business is «the customer is always right, the number two of business is «don’t fabricate to the customer.» Otherwise, they could become an ex-​customer or in my case – NOT A CUSTOMER AT ALL!!!
After about a 45 minute wait, I was next on the list to be «helped,» but intuition kicked in. If service is like this when I’m not even a customer yet, what will happen if I became a customer? After experiencing the service at this place, I intend to not find out the answer to that question.

Awesome store, explained everything well and setup phones and tested them on the spot. I have gone on at least five occasions and have never been disappointed. This is was a relief after trying to upgrade to the HTC one at store new the Astrodome; however, this store showed me that Sprint actually has stores that know how to do their job.

I used the new iPhone earbuds this morning and found the right bud to be defective. There was a static hum so I called the store. Melissa picked up and after hearing what had happened, checked to see if she had a new pair. She did and asked me to stop by before 5:00 PM. «Just call me when you are outside. I will bring it out to the car and not have you go through the inconvenience of getting out and walking up to the front.
True to her word, when I called from outside, Leah the salesperson picked up. As she mentioned that she knew I was coming, Melissa walked out and came to the car. She handed me the new pair, took away the old one, wished me a good day and went back.
I had stayed in the car and left in less than 5 minutes. This is what I call service and rate them to be the best store I have worked with.