Truong Hanh, MD

Normally, I would give her 5 stars. However, based on today’s experience, I’m only giving 1. I have been a patient of Dr. Truong for well over 10 years. Obviously, I like her or I would have bailed long ago.
Yesterday, after 5pm, I realized I likely had either a kidney infection or a UTI. As they were already closed for the day, I decided I would stop by first thing this morning and see if they could work me in.
I was told by the girl at the front desk that there would be an extra $ 25 charge for being a walk in. A walk in?! I’ve been a patient for years! Is this any way to treat your loyal patients?! I could understand if I was some random person off the street, but I have been a loyal patient for over a decade! Why in the world would I pay YOU extra to wait?!
I decided to spend my copay elsewhere and went down the street to HEB RediClinic where I was seen immediately, no waiting, no extra charge, and no bad attitude.
When next I have an appointment with Dr. Truong, I will bring this issue to her attention. Her response will determine if I stay a patient or take my business elsewhere. Honestly, there are too many other choices out there to put up with sub par treatment.

I love her! She’s friendly, funny and cares about your concern. I really like that she gives a lot of samples… enough so that I don’t even need to go get my prescription:) that helps me save money!
The waiting time is not bad if you go in the morning because she does have a lot of patients. But I’m so use to her that I don’t mind the wait at all:)

My favorite physician! Good rates, helpful and informative doctor. Very friendly and well kept place.