Vogt Air Conditioning

Very unprofessional! The tech seemed shocked to see me (black male) answer the door and became very uneasy. He didn’t want to come in and hear our complaints about the a/​c unit not working properly. He immediately went to side of the house and checked the freon and said we were low. He started heading to his service truck to load his tools back into his truck. I asked him was he going to add freon and he said no, that they don’t do that and we would have to call another company. Which is very shocking being that the company’s website makes them appear to be able to handle all a/​c and heating problems. He wouldn’t even stop to talk and explain the situation. I would have liked to ask him questions about the unit and how does the loss of freon happen, but he was such in a rush to get away. He just got in his truck and pulled off and said nothing more. I had to call another company to come and service the a/​c. I would never recommend this company. I don’t care how many years of experience they claim to have or how long the company has been around, it doesn’t give them the right to treat anyone this way. Stay away!