Cellular Sales, Verizon Wireless Authorized Retailer

Whoever wrote that last post with five stars probably works there. I brought my mother to sign up for new plan and get a new iPhone it was during the day around 2 PM. We had to get buzzed in the door it was locked off which was strange. There was only one person working and no one was inside so I thought it would be great that we could just walk in and leave with a new plan iPhone. But I was wrong, he didn’t ask if we needed anything just looked at us. I asked him where the iPhones were and he brought us back two iPhones with a huge piece in the back of it that is used for whenever you display the iPhone. So my mom couldn’t really even look at it and he was looking at us very strangely as we tried to turn on the iPhone. I finally looked up and told him these iPhones arnt even charged don’t u have any charged iPhones? He just told us no not at this time. He didn’t even bother trying to get a charger to charge the phone so it can turn on it takes literally 30 seconds to do. But he left it at that. I look at him very strangely as I gave back the big bulky iPhones and told him goodbye.
Worst customer service ever very awkward moments, didn’t ask if he could help us with anything, knowingly giving us iPhones that didn’t even work. I felt like if he thought we were stupid enough just to look at the iPhone and buy it just by looking at the frame. After that we went to the one in Rosenberg which had four people working at a time and I was asked if I needed help with anything from everyone, love that people were nice friendly and answered all the questions for us.
I suggest just go down to the Rosenberg one it’s not that far from this one same company just different location you’ll notice the difference right away.

Always treated well, though they can be busy and often do not have enough help. Not sure if i should be afraid as they have a security guard and the front door is locked at all times. Must ring a doorbell and the guard will let you in. Mmmmmm?