David’s Bridal

I don’t have much to say about this store other than the fact that the employees working here look like they absolutely hate their jobs. The staff aren’t approachable; they don’t smile or offer to help so I usually just end up walking back out. Wouldn’t recommend.

Julie has been AWESOME! With a few minor mishaps, I’ve chosen THE ONE and am thrilled with my choice. If you are looking for your dream dress ask for Julie at this location!

I am so happy I chose this store to pick my wedding dress! I was able to book an appointment the same day. Jordan helped me during my fitting. She was so patient with me during the whole process! I told her my budget, and she helped me with my options! I actually was able to get the dress I fell in love with online. I said YES TO THE DRESS! I would recommend this store!

Loved Lori. She was so helpful and patient. She’s super sweet also. I’ll be coming back to see her.

I had a great experience shopping here. As someone who is insanely uncomfortable being the center of attention, I dreaded dress day (besides being a little fluffier than I like to boot!) But Natalie was excellent and did a great job reading through my vagueness and finding me the perfect dress in about 45 minutes. Thanks so much Natalie! I wish dropping these pesky lbs would be so easy and pleasant!

My new daughter-​in-​law and my son’s wedding was March 12 in Sugar Land, TX. The bride and groom live in Arizona and the grooms parents live in North Carolina. We visited the David’s Bridal in Arizona where we picked out the bridal dress, we ordered the wedding gown on the website to be delivered to the Sugar Land, TX store and have it ready @ the store down the street from the wedding ceremony took place.
We all flew into Houston, Texas the week of the wedding to pickup all tuxedos and pick up the «Bridal Gown» ready for the wedding. When my daughter=in-law went to try the bridal gown on, it was too long (yikes), the David’s Bridal in Arizona did not tell us there are different length sizes we could order the gown to fit close to the height of the bride (very GOOD TIP to know when ordering BRIDAL GOWNS on the internet). The bridal consultant told us it was way too late to have the bridal gown altered and there was nothing they could do. So then we asked to speak to the store Manager Jenona Singleton to get a resolution that would work for us. Jenona Singleton explained that it was too late to try to alter the gown a few inches but suggested that we buy a wire petticoat to fluff out the bridal gown so that it would not drag in the front part of the gown where it was too long. My new daughter-​in-​law put on the wired petticoat under the bridal gown and it did raise the front part of the gown to where she could walk easy and still have the gown look great, Whew! The manager Jenona Singleton said that she would take care of us and she did, not only had she reassured us that the wired petticoat would work but we did not get charged the extra $ 79 for the wired petticoat. The bridal gown was pressed and ready for us to take, we left the store very happy!!! ;-)))
My new daughter-​in-​law wanted to wear white blingy tennis shoes under the bridal gown, we shopped everywhere and i mean everywhere for «white blingy tennis shoes» and NOTHING. then we decided to return to Davids Bridal Sugar Land, TX for a pink sash for the flower girls dress and to SEE if by chance we would find the «white blingy tennis shoes», but to NO AVAIL! :-(
Well we were checking out at the cash register when Jenona Singleton the manager sees us approaches us to ask how she could help us, we told her about the Bride wanting to buy some «white blingy tennis shoes»…Jenona Singleton took the Bride by the hand and took her to the back of the store and when they returned with the «white blingy tennis shoes»…and with 2 inch height which made the Bridal Gown even more the right length size, YES!!! My new daughter-​in-​law was SO happy, I can’t describe the look of JOY on her face WOW! Jenona Singleton made our day by going above and beyond the call of duty! We will absolutely return to this store and I will recommend it to everyone in need of Bridal Gown and Bridal shoes and any a special occasion dress. You have earned our business!
THANK YOU JENONA SINGLETON YOU ARE THE BEST!!!

On February 22, 2016 I called David’s Bridal to confirm an appointment I had set the day before, after learning that the location I had called did not have an appointment set for me I became kind of upset, after calling 2 more locations i called the original one I started out with from the beginning after speaking with Jenona I preceded to David’s Bridal at 2745 Town Center Boulevard, after reaching my destination I was greeted with the hostess and given a stylish I tried on several dresses, after awhile I found a dress and purchase it, after meeting with David’s Bridal once again for my matron of honor and maid of honor fitting I decided that I wanted a different dress so once again I called Jenona who once again advised me to come on back in and we’ll do this over again after arriving my stylist showed me several dresses we picked out a dress I try it on and once again was very very pleased I found the perfect dress. Shout out to Jenona and the wonderful staff at David’s Bridal 2745 Town Center Boulevard.
Thanks Yvonne

Lauren Guzman made me feel so much at ease! Excellent customer service, knowledgeable and confident. I’m happy I went to the sugarland store to get fitted. The store at 1960 and Friendswood need to work on their customer service and learn about what inventory they have and how the designers don’t all fit the same. This could have been tragedy but Lauren made me and the bride happy! Thank you!

I was very skeptical to visit this store after reading reviews, but they proved the bad reviews wrong.
My story is a bit different from most. I am in a wedding next weekend, and ordered my dress online months ago. I was living in Canada at the time and my dress was delivered while I was there. I tried the dress on and ordered the appropriate size, but when I tried it on this week (aka way too late!) it was WAY too small… and I had even lost weight since I purchased it.
I showed up without an appointment this afternoon hoping I could exchange for a dress in the store or have on overnighted to me. Because I ordered the dress on the website, I was told that I couldn’t exchange it and would instead have to pay $ 160 for another dress. Ouch.
Marissa was my consultant and she was so wonderful! I know she was busy helping a bride, she spent plenty of time helping me out and helping me zip in and out of the dresses. We found the same dress I needed and even in the right color! I was so excited but still upset that I couldn’t exchange the dress that I bought from the same company.
On the way to the register, we run into Darlene and I explained the situation to hr. She got on the phone, and a few minutes later I found out she was going to do an even exchange! I seriously cried happy tears.
Marissa and Darlene went above and beyond the call of duty. I will absolutely return to this store and I will recommend it to everyone in need of a special occasion dress. You have earned my business!

I’m not sure what is going on with the company; but as far as I’ve visited few David’s Bridal shops around Houston, I decided to come up with this review: 1^st of all, rude staffs who dun even care if their customers walk in, stand in front of them, and have to ask for their pleasure to start the appointment and try on dresses. 2^nd of all, yes I have been shopping around for the big day of my life, surely I will purchase for what I really love. Dun act like you dun care just becuz you think I’m not a serious buyer. I’ll purchase whenever I find out what I’m looking for. I still wanna appreciate their time and kindness enough to pull out the dresses I wanted to try even though they seriously look unhappy.

Their selection of dresses was pretty good. I suppose they are reasonably priced for bridesmaids dresses, although I think paying $ 200 for a dress is a little silly. I am very happy with the dress I selected and the quality. The salesladies were very nice. No big issues. The only slight problem was that we paid to have the dress shipped to my house in AZ. Then I got an email from them saying the dress had been shipped to the store in Sugar Land and that I could pick it up. I called to clear up the problem, and they said that email automatically goes out any time a dress is shipped, because the dress goes to the store first and then the final destination. Well, that seems pretty dumb to me and causes a lot of confusion… they should fix that in their system.

Okay, so I read the reviews on this location and I was horrified. My daughter is very special to me and I dint want her to be treated badly while finding her dress. She has MS and Epilepsy and is very sickly. So I wanted her to have the best experience possible. So after reading the bad reviews on the location I decided to call the store to speak with the manager to make sure that everything would go well. The manager assured me that the people would be great working with my daughter. But I still was not convinced. I was prepared to be very assertive when it came to treating my daughter with respect and concern. Well, much to my surprise, it was the greatest experience I think that my daughter could ever have. The ladies were absolutely fabulous. I should have written all of the names down. But the experience was amazing. The lady that helped my daughter was very patient and caring. She brought out several dresses without us even walking around with her. The first dress my daughter tried on she fell in love with. I encouraged her to try on more just for the experience. I had in my mind exactly what I thought my daughter would love and that was not it. It was pretty but I knew she would look amazing in a ball gown. Well, needles to say were could not afford the dresses that I really wanted her to have. So I thought! I told the young lady what I wanted and her and Dianne (?) went to work looking for a dress that was not outrageously high. They came back with a dress that I had unknowingly looked at and wanted my daughter to try on before the appt. even started. But It was pricey. So I decided to go on and spend the money on the dress and cut corners somewhere else, since I am the only having to pay for the wedding alone. Single mother of 4. Anyway, my daughter tried the dress on and started to cry. She said she felt so beautiful. She was so happy. The ladies were surrounding us, helping us, we felt like family. Like we all had known each other a long time. It was the dress for my daughter. I prayed and said, oh well, just close your eyes and pay for it. The girls went to ring the dress up. They all came back to us and surrounded us and said they had something to tell us. I was like oh Lord whats wrong. They informed me that the dress rang up as half the cost that I thought it was. I shouted in the shop, They also gave us a $ 50.00 off coupon. God is awesome and those girls that evening were the best in the world. We left out after all hugging and celebrating together. Thank you so much ladies for the best experience my daughter could have ever had. Also, the ring the bell speech was perfect. WONDERFUL JOB LADIES. I THANK GOD FOR ALL 5 OF YOU.

I’ll be honest, I was not sure what to expect when going to try on dresses. My sister told me «DON’T GO TO DAVID’S BRIDAL» because of some past bad experiences she had had, so I was a little skeptical. I didn’t have an appointment but everyone said they take walk ins. The lady at the counter was polite and told us to look around and wait until someone could help us. There was no where to sit and it was pretty overwhelming looking through all the dresses (I had no idea what I was doing). They informed us Julie would help me out and we started talking. She asked me all the right questions and really got an idea of the look of the wedding and my personality. I tried to explain what exactly I wanted but I wasn’t sure how to so she pulled a couple dresses to try on. The first 2 dresses were pretty, they just weren’t what I was looking for. I found «the one» on the third try. Yes, the third dress I tried on was the one. I truly owe that to Julie for really listening to what I was saying even though I wasn’t sure how to tell her what I wanted. I expected to go in there and try on every dress under the sun and still not be satisfied. Thank you Julie for your help and professional guidance. I am VERY happy with my dress! I would post a picture but the wedding isn’t until June and I don’t want to give away any surprises ;-P

final sale alert!!! no returns no store credit. no one tells you this at check out! i would have given them a zero on service but that is not an option.

Joelene at David’s Bridal was Awesome on December 5, 2015… I really enjoyed myself on that day… I didn’t no a Bridal Shop so many customer there… It was really a great day for me and my people… Can’t say enough about the job Joelene did for us…

If you are looking for a nice customer service experience, don’t waste your time going to David’s Bridal. I am not sure if it’s the lack of training for their staff, but the professionalism at this workplace is lacking. The reason why I chose to make an appointment with DB is because I’ve been a bridesmaid before and made purchases from them that I was content with. As a bride this time around I decided to make an appointment to see their bridesmaid selection. I am not one to complain or go off on a social media rant but I do not want anyone else to have the same experience I had.
Last Thursday night was the worst customer service experience I have ever had before. First off, I arrived for my appointment on time at 7pm. I was asked to look around and my associate would be with me shortly. Since I came prepared, I knew which style dresses I wanted my maid of honor (my sister) to try on. Finally after waiting 30 minutes our sales associate introduced herself to us. She gathered a few dresses for my sister to try on and was hardly attentive throughout the time we were there. I had to retrieve the dresses that I wanted my sister to try on and I had to clip the dress by myself.
Let me also tell you, there were 4 other associates in the store and another bride trying on dresses in close proximity to us. The sales associates came over 1 time to bring us clips and left us to do it ourselves after she helped with one dress.
After we were finally done, we explained our disappointment to the manager and our sales associate. They offered to do something to help by asking us if there was anything they could do to make us feel better. Our answer was no. It was too late for a run around, and we lost instant trust in them.
The sad thing is, we actually liked a few of the dresses my sister tried on. Unfortunately I will take my 7 bridesmaids elsewhere along with the rest of my wedding party.
Maybe it’s my fault for expecting customer service at DB. Or maybe it’s just the Sugar Land location. It’s very disappointing to be treated this way and feel neglected. I would not want anyone else to have the same type of service as we did. You should feel welcomed, important, and comfortable. DB needs to do a better job at training their staff with simple yet vital sales techniques that will set their employees up for success which in turn will put a smile on their customers face.

This store continues to make big mistakes. If you are looking for professional staff you better look somewhere else. I would highly recommend NOT putting your trust in them for your big day. You will be very disappointed!

I was hesitant to come to this location with the reviews published. I walked in looking for bridesmaid dress and was greeted by Roshani who was really nice and helpful from the moment I walked in.
I looked around while Amy came to help me get the dresses I was interested in trying on. I was able to get fitting room and she helped me zip up the dress and within 1 hour I was done and out of there with my dress purchased. I would have liked to given options and try on other suggestions that I think she could have given me.
Nonetheless I purchased the dress I saw online with rush order to have it on time and look forward to picking it up.
I do recommend making appointment so they have enough time for you or you may be little rushed because it did not seem there was a lot of staff working on shift.

Okay, I went and read all the reviews for David’s Bridal and was literally terrified of what my day was going to be like today, since my daughter was stuck on going to there for her dress. It seemed like almost everyone had horrible things to say about their experiences at this one and the Baybrook one.
Well, there was no need to worry. We didn’t have an appointment when we got there, so the associate at the front door asked if she could make us an appointment for a little later in the afternoon and gave us a 5pm appointment, it was about 2 – 2:30. We went over to Baker St Bar and Grill for some lunch and visiting until our appointment time. We got back at about 4:45 and they got us right in with Ashley. My daughter told her what she was looking for, even had some pictures to show her. She and Ashley left us at the dressing room area and went to walk around the store, selecting dresses. Ashley helped her find 3 different dresses. The very FIRST dress she tried on was the dress she fell in love with. It was so close to the picture of the dress she liked the most, from her Internet searches. She did try on all three dresses, but everyone, even the ladies in another party, could tell what dress she loved. Yes, Ashley is JUST THAT GOOD!
So, I say all of that to say this, Thank You David’s Bridal and Ashley for making my baby girl’s first big wedding decision an easy one. And Ashley, thank YOU for connecting with her like you did and making her feel like the most beautiful woman in the building! You, Ma’am are a true Pro and a wonderful person!
Don’t be afraid to give them a try. Every SINGLE associate was very nice. They all were working diligently with brides of all ages and were devoting every second to them and were all smiling and seemed happy to be doing this job.

What an unhelpful, unfriendly bunch of staff you got yourself there Davids!
Zero greeting, no help. Had to chase around the shop to find dresses and were then told we couldn’t try gowns on without help (yet none was offered or appeared)
Total cluster.
Then the lady that checked us out was a total mare. My friend wasn’t buying the whole «bridal thing» and just wanted to have her day, her way, so the check out lady was sarcastic and rude to her.
Fast forward 7 days, friend has worn the dress once and the beading and stitching had all started to fall off the dress. She tried to return it today, turns out the rude mare from last week is a manager, and friend was flat out refused, in spite of a defective product.
Friend also cut her foot while trying on a dress — the security tag was on wrong and made her bleed. No one in this store gave a crap.
Do yourself a favour and go somewhere where people give a toss about you and their product. Also where they actually stand behind the product instead of hiding behind it «all Davids bridal sales are final» my arse!