Salvation Army Kroc Center

Amazing customer service. I was working with Austin in the aquatics center. He was so helpful! I had made over 10 calls to other centers trying to find a lifeguard re-​certification class, and he was able to add one on to a current lifeguard training class. I would recommend the Salvation Army Kroc Center in Suisun to anyone looking for a great community center.

I’m not a member here but I sign my son up for swim lessons every month. The staff seems nice. Front desk is always a bit crowded with only a couple of people working at a time up there. My son’s swim instructor is really great, his name is Caleb and my son Kaleb really likes him. He’s really good with children and has a ton of patience. Each instructor can manage up to 5 kids at once. Which I don’t particularity like as each child only gets maybe 5 minutes of one on one with the instructor. My son trends to get bored and starts splashing and goofing off, which I don’t blame him, he’s only 4… I’d like to see smaller classes so the kids can really reap the benefits of the lessons. I’m not sure I’ll be continuing lessons here for that reason. One more thing, the family changing rooms are a great feature except for the soap in the shower seems to always be out and the hand held shower heads are in pretty bad shape. With a few minor changes and more attention to detail this facility would be pretty great.

I chose to have my son’s 5^th birthday here in an effort to make it easier and less stressful on me than we usually do but funner for my son and his friends and cousins because I’m almost always burned out after a big party I plan… Let me tell you it was the best decision we’ve ever made! We chose the 4 hour party package… my son chose crafts and swimming for his 2 activities. We had about 30 KIDS!
Barbara and Jasmine were my main contacts for my few weeks of planning before, I just wanted to say we all had such a wonderful time and the staff was excellent with their professionalism, customer service and making sure everything went smooth.
Jasmine, was the main event contact and from getting quotes, to table room diagrams, to invoices… to answering all my silly questions and even more the day of she was right there checking on us regularly. she was such a wonderful help throughout!
Jazzy and Alejandro were awesome at coordinating the crafts… one of their coworkers, Adam even came to help after his own shift was over, they were energetic and fun! The kids had a great time picking bugs and bringing home their jars. I even provided 2″ circle labels with my son’s birthday logo to place on the lids of their jars!
The swimming hour was great! it was small enough to see everyone and keep the party together and big enough to accommodate everyone even some adults wanted to swim! lol! sure! why not! My son loves swimming and with a heated indoor pool, now he can for his birthday in winter! !
Most of the parents have never been to a party like that and they were very impressed. I was impressed myself! lol! thank you to all the staff and the Kroc center entirely for providing such an affordable and wonderful service! can’t wait for the next party!

Great small community style gym. They always have things for kids to do and all the workers are locals. The gym has just enough equipment and the atmosphere is not bad. The staff could be a little more customer service driven. Some of the staff tend to be too serious, but I recommend this place. Coach Blair is great with kids try any program he offers you won’t regret it

Summer program was a wonderful idea for kids. The team did amazing job and kids have unforgetable experience of fun and educational activities.

The staff is friendly and the workout area is clean. Plenty of room to exercise. There is a nice indoor lap pool.

Absolutely love this place. My bother and his wife had used one of the rooms for a baby shower. I had a lot of food and gifts to bring in and the staff from the gym side had offered to help bring in all the items for me. They had signs put up as well to help guests find the room easy and there was access to a play area for the children. The room was large enough to accommodate all the guests and the set up was just beautiful. They did a really great job!

Pros: I really like what the Kroc does for the community they are a great supporter of our community and they do a really GREAT job at that.
Cons: I have been a member of the Kroc ever since they opened even when they were at welcome center in the Sunset shopping center. I have seen a lot and I have had enough of the way they don’t listen to the members and the false promises we are told we are going to get and they never follow threw in the fitness areas. I have requested mirror in the gym as well as fitness B they don’t have the funds but yet they spent money on a Monopoly board to break a record for one day. They purchase gym supplies that not everyone can benefit from it but like they say «You cant make everyone happy». They pull classes and replace them from one month to the next with out asking the members if that class is working for them, But like they say «it will only effect the group that attends the class and they will have to deal with it». Oh and I can always go and speak to them but it might not always be what I want to hear, I was told I can go and vent I don’t need to vent I would like answers and things done. I think they have very poor customer service I am very disappointed in three years of being there that they fail to realize we the members are what keep the Center going, shouldn’t they make the customer happy. I always represented not only me but the members that would come to me to help them voice their opinion but to them they only saw me as one member compared to many. They will see that their lack of customer service will make members leave. All I ask is for the Center to listen to the members even if its One or many.
I am no longer a member of the Kroc due to the poor customer service and how they run the fitness area. I pray that they can get their stuff together because they do have some good instructors.

Love love love this place! All of the staff members are extremely friendly, and the facility is always clean… They have a kids watch program that includes indoor and outdoor play, and also a rock climbing wall. Gym equipment is pretty standard. Nothing too fancy. And membership prices are unbeatable

If your going to play ball, highly recommend not to. The guy who does the score board adds extra time just because people get mad that they lost and complain to him. Bunch of kids that just want to foul and injure you because they can’t keep up. Over priced for how small the gym is. I’d rate 0 if it was an options. #24hourfitness

Swim time is great kids have so much fun. But man oh man the shower room in the hall way has really dirty mold on the walls and in the shower. The shower curtain was covers in it. We use to go here all the time and it was always clean not sure what’s going on but I hope the clean it up.

We were here for a birthday party. We got to used the rock climbing and swimming facilities. Then after that we were in a meeting room that had a door to the playground. The party room was spacious. It was nice that the playground was enclosed to our room. As a parent, I always have to go watch the kids and don’t get to talk to the adults. This was a nice change for me. I didn’t need to stay outside and watch my kids because it was enclosed and the party room had a door that went to the playground. I was really impressed with the facilities. I will consider this as a party option for my kids.

This is the first year my kids have attended the Kroc summer camp. My kids love it! They have so much fun and love the t-​shirts they gave them.
When my oldest ways having a hard time coping they were patient with her when most other places would have given up and told me to pick her up. I am so thankful for the counselors for taking an interest in her well being.

Great amenities for the price! No long term contracts and they have all kinds of classes. My youngest son has taken swim lessons here. It may seem chaotic because they have more than one class at once but he learned after two sessions of 4. They have all types of fitness classes but more Zumba than anything. Kind of wish they offered more weight lifting classes though. I’ve even had my kids birthday parties here and they’ve been great. They have a weight room but wish they had more mirrors so you can see your form better. Kroc is for the family and that’s why we like it.

Brought my daughter her to swim and have a good time but the life guards are extremely aggressive and rude. Not to mention they have a ton of rules, most of which have nothing to do with the safety of the children. Will not be coming back.

I’ve been a member since Oct 31,2014. I’ve lost 30 lbs so far my husband has lost 25lbs. My family joined together to get healthy. We love child care kids fit classes an band for the kids myself I love water zumba and water aquatics an I got a personal trainer I love Katrina she always there for you an helps in anyway you can to help you to your goal. My kids are in moon beams sun beams an america corps. We have also started attending church an I love that I have a home base place some where to feel the community an love kindness an just more…

The pools and spa are really wonderful. I have been a member over a year. The whole facility is constantly clean. Never messy or dirty. Take note: In-​Shape and 24 hr fitness.
It’s usually a relaxed and comfortable environment. Of course if you are there at a time when they are having events for children it will be a little more chaotic, but even then the children are in groups and well supervised.
The cost of membership is very low
and well worth it. It’s a wonderful place for families as well as adults to work out in.
It is true that a couple of the front desk people could be friendlier, but the rest of the staff is very friendly and helpful, especially the people in the pool area.

I’ve been a member for a few months and it’s ok for what you pay and there’s no contract. The work out area is quite small so I try to go off peak hours that coincide with child watch.
My kids love the kids club and seem to have fun.
This summer we tried the swim lessons but to be frank it was a hot mess with to many kids in certain groups, there wasn’t much learning going on. More like organized chaos. Spend the extra $$ and get smaller sized lessons that do something.
All and all I’ll stay till my son goes to preschool but after that I’ll be elsewhere…

So after utilizing the facility now for a couple of weeks I still have yet to meet more that three friendly employees out of the numerous amount they seem to have around here. I’m not here for them but it’s just weird to me that such a small intimate venue would have so many impersonal people working here.
The facility itself is decent, and for the money you get what you pay for. The work out areas and bathrooms are always clean and it doesn’t seem to get too crowded at least in the areas I use so that’s cool.
All in all it’s okay. I don’t feel ripped off and I guess that’s all that really matters.
I suggest they work with the staff to I improve their customer relations but that’s about it.

I’m super happy I got a membership here. I love watching the Food Network while I’m working out in the gym, while the kids hang out in the ChildWatch Center. I do wish they had longer hours for child care on Saturdays, but that just means that for now, I have to drag my butt out of bed early if I want to get a work out in! The facilities are well taken care of, parking is ample — even on a busy day, and the staff is friendly. I’d totally recommend this place to others! Me and my best friend decided to get a Gold Membership together, which basically means that our three kids are free, and we get all the perks the facility has to offer!
As of today, their hours are:
M-​F 5:30am-10pm
Sat-​Sun 6am-​8pm
ChildWatch hours:
M-​F 8am-​11am, 3pm-7:45pm
Sat 8:30am-12pm
Sun 8:15am-9:45am (plus church child watch)