Camping World of Ocala

Very pleased with this camping world location and the staff in service.
IF all camping world locations were this attentive to their customers, I would never even consider buying an RV elsewhere.
unfortunately in my opinion the camping world in Byron, ga is so focused on profit that they will always put profit in front of treating their customers fairly. Come on camping world, reward folks like those in Ocala and get rid of the bad apples that damage the brand.
Charles

The intent here is to complement the staff at Camping World and inform other RV owners of this option if their LPG refrigerator fails, or if they want to change over to an electric refrigerator.
Our infamous Norcold 1210LR finally died. Since there are safety issues with LPG refrigerators we decided to go with an electric home refrigerator. Having a 40′ coach we thought we had plenty of room. We selected 5 models that we thought would fit. We went into Camping World in Summerfield, FL to get a quote for the installation. We met with Rachel, the service advisor who was most helpful. Rachael asked Tom the service manager to look at the location for the fridge in our coach. We felt that Tom took a genuine interest in solving our problem. He took several measurements and said that we needed a smaller refrigerator. He knew what we wanted and did his best to accommodate our needs. Tom recommended that we see JR in RV sales and look at some RVs on the lot. JR showed us some of the home electric refrigerators that were being put in the larger RVs. Rachel got quite involved and checked the internet. She found an 18cf Samsung, French doors with a bottom freezer that we previously considered. We also noticed the same model in one of the large 5^th wheels on the lot. Rachael even called local appliance stores to see if one was in stock. (She even picked up a lunch for us one day while we waited for the installation to be completed.) The refrigerator was drop shipped directly from the warehouse to Camping World. Tom and his service tech John Reidt checked the location for the install and offered options. John had installed many replacement and custom refrigerators over the past 20 years. He knew what to do. If we removed the two drawers below the old refrigerator it would fit. It took John 2 days to remove, prep the space and install the new refrigerator. It was quite a task. The large side widow in the coach had to be removed to get the old unit out and the new one in. The LPG had to be capped off and a «draw down test» performed on the LPG line. The old platform and the supports had to be removed. Several wires, the power receptacle, and water line were moved. Wires on the main power panel had to be rerouted to allow the refrigerator to run off the inverter. The power cord to the refrigerator had to be extended. The positioning of the refrigerator’s depth was critical. It had to be set to allow for rear ventilation. It needed to have enough clearance for the doors to properly open without coming in contact with the walls. Support brackets were installed in several places front and rear with a final trim nicely placed on two front sides. It looked like it was done at the factory where the coach was built. John was quit diligent in his approach and all aspects of the job. He kept us appraised of the progress. We now run the new refrigerator off the inverter when dry camping. So far the overnight draw on the batteries is working.
John gets 5 stars for the job. The high labor rate (even with the 10% discount) and high prices for the additional parts and materials made this 4 stars. Especially being charged $ 45 for the courtesy coach wash. How can it be a courtesy wash if they charge for the wash? We declined. During our three nights at Camping World we dry camped in their parking lot. It would have been nice if they had power for those customers staying overnight. Would we return for future service? Yes.

We were here last year for their grand opening. Wow! Allot of people. I know the employees were servicing allot of people and their attitudes were great. We went there a few days ago and nothing changed except not as many people. The employees were just as nice and the store looked great.

We got into FL late afternoon 7÷29÷14.
We were experiencing several problems with our Motorhome. On July 30 & 31 I called
Camping World of Summerfield, FL.
I called twice on ⁷⁄₃₀ and left a message with the receptionist. No return call. I called
again on ⁷⁄₃₁ and after talking with the receptionist I was again put through to their
Service Department where again I got the
answering machine saying the Chris Slang
would return my call and again left my phone number. Well here it is Tuesday August
5, 2014 and no return call. We bought our
Motorhome from a Camping World. There are a lot of Camping Worlds in FL I pray they
aren’t all like this! What horrendous customer service!!! Should we buy another
Motorhome it won’t be from Camping World.