Lowe’s Home Improvement

Shopped home depot and lowes for the same items. Lowes was atleast 10 to 29 percent more expensive. But this store is really lovely. Gorgeous home improvement store really. But not a soul working. I heard them calling for a paint consultant literally my entire trip in…
Really quiet if you need to just get in and out.

Why does it say that Lowe’s closes at 10pm but when I went to the store it’s close at 9pm! There is something wrong here!!! They really need to fix this!!!

I would have to say this location has the worst customer service. I wish there was another one closer to my house but I find myself driving a long distance just to avoid coming here… The employees are super rude and make you feel like your bothering when you ask for help. I truly wish I could give them no stars on this review, the employees need an education class on how to make customers feel welcomed.

Would have given zero stars if possible this store is the worst unfriendly staff zero help the staff has very little to no knowledge about anything been here several times just because it’s close to the house but I will never go back don’t waste your time drive a little longer to home depot

First, it took forever for someone to unlock the spray paint cabinet. Finally, I get to the check out counter and asked if they had a military discount. They said yes. I had my DD 214, which are my honorable discharge papers, but they said that it was not acceptable. I did not want to make an issue about it. I will just not be coming back here. Just not very military friendly I guess.

Pain in the Pipe was the subcontractor for a Lowe’s same day water heater replacement. Scheduled arrival time at Lowe’s was 6 pm. They called at 10 mins to six, and offered to do it 300 $ above the Lowe’s quoted price. If you have a Lowe’s installed water heater, ask NOT to have Pain in the Pipe Plumbing as your subcontractor.

I knew what I needed and had already checked online the stores item number. So when I got there I asked for someone in the department. This guy comes over right away and said we have 4 of these. I had forgotten to get a cart. He immediately got one and put the microwave (over the stove) on it. I was on my way to the cashiers where she took care of by asking the regular questions. I paid and was on my way.
In and out with no problems.

The worest customer service ever, never coming to this Lowe’s ever again. You ask for help and nobody shows up, even after having assistance called on the loud speaker and the employees still just standing in one spot gossiping to each other :(

My second best mega hardware store. Friendly enough staff can be a hit or miss when it comes to knowledge about products. There are some good deals on some of the products overall they’re more expensive than their competitor. I must say they have a cleaner store then their competition overall a four star rating

This location keeps getting worse. No one is around to help and prices are marked wrong (which is common for Lowes) I spoke to the manager today and I could tell he did not really care. He said it is inventory days so 1 worker has to cover 12 isles. They are basically putting accounting in front of customer help or even having anyone there to help at all. I had the manager help me and we walked by those two departments (plumbing and electrical) and no workers were there. Cashiers that they keep cutting hours. I am done with this location. HD is only 2 blocks further away so I am going there instead or ACE up the street (but further away).

I always like Lowe’s. They are more expensive than Home Depot in general but also the service is better. It never fails when I go in I have something in hand or a photo on my phone of something I need to figure out how to do/​fix and there’s always someone available. Home Depot used to be that way and still is *if* you can find someone to help. For me it’s faster and easier to get in and out of Lowe’s so I shop there even though I might find something less expensive a couple of blocks farther.

Very nice people very professional and the prices real low and good quality rating is five stars

BEWARE!!! Stay away from this Lowes, extremely unprofessional and horrible customer service. I am a big fan of Lowes, but this store is not fit to carry the name. I was taken to new LOWS in customer service. I recently assisted a friend install a bathroom vanity. We were advised by the gentleman that purchased the vanity that it would be at Lowes awaiting for our arrival. When we arrived at Lowes we went to the customer service area to pick it up. The person working at the customer service desk had no idea what we were talking about. They were unable to locate the vanity under the last name we gave them or the PO number. They stated nothing could be done, and they needed the receipt. We went back to the house got the receipt and went back to Lowes. The item still couldn’t be located with the receipt, so they had to find the correct vanity. While we were waiting by the service desk a Lowes employee was driving a fork lift. The fork lift operator wasn’t paying a lot of attention while driving, and when he finally realized we were in the way, he rudely yelled «Yo, move out of the way!». He was accompanied by another employee that apparently is supposed to watch out for the driver to make sure they don’t hit anyone, but they were so busy talking to each other they could have hit multiple people and never realized it. As we continued to wait my friend had grabbed a cart so we would be able to take the vanity out to the truck. While we were waiting his 8 year old son was pushing the cart. All of a sudden he started crying, I asked him what happened, and he pointed to his hand. There was a giant cut in the middle of his palm. I asked him how that happened and he pointed to the cart. On the handle of the cart was a piece of metal sticking out like a razor blade. When the customer service desk came back with the vanity, I advised him what happened, and that the cart need to be fixed, or removed from service so someone else doesn’t get hurt. He just looked at me and said «Ok». Didn’t even look at the injury or offer an apology. Needless to say, the lack of concern was alarming. At this point I was just happy to get out of the store with out further injury to anyone in our party.
I would like to say the story is over, but unfortunately it continues. Once we got back to the house to install the vanity, we removed it from the box, and we noticed a giant scratch down the front. Should have checked it out before leaving, but figured it would be ready to install. So we put it back into the truck and headed back to Lowes. When we arrived I went to grab a cart to unload it, and the first cart I grabbed was the cart with the chunk of metal sticking out of it. I nearly sliced open my hand, the representative that I advised about the dangerous cart decided to put it right back out front so someone else could cut there hand open, not to bright. After this I decided to get an assistant store manager to help resolve the issue, but there was not one around, after waiting another 20 minutes they decided to call a department manager. Unfortunately for us the department manager that showed up was the same employee that was guiding the forklift from earlier in our Lowes adventure. We explained what happened, and that we wanted a replacement vanity, we headed to the vanity aisle and thankfully they had a few to choose from. Unfortunately, all the vanities they had were damaged. The department manager stated all the vanities come damaged, and none of them are ever in perfect condition. My first question is why would you order product from a vendor that sends it to you damaged? My second question is do you actually expect consumers to pay full price for damaged product? Why would you even tell a customer that all the vanities that are shipped arrive damaged, and they sell them anyway. That is insane! At this point we were ready to return everything and go to Home Depot, but the gentleman that purchased the vanity was unavailable. Since he purchased it and we couldn’t get his approval to return it we decided to piece a vanity together. We found the least damaged vanity, and then removed the damaged door with a door that wasn’t damaged from another vanity. I never thought we would be playing Dr. Frankenstein with vanities, but that was the case. Completely unacceptable, considering the vanity was $ 500.00, at any price it is unacceptable. If the product is damaged, put it on the open box damaged pallet at the front of the store, and sell it at a discount, don’t try to sell it as new merchandise.
At this point we decided to find the store manager. We thought for sure the store manager would be helpful, and could assist us with our issues. We finally found store manager Don, and explained everything to him, including the dangerous cart. At this point we new we were screwed, so we to the Frankenvanity, and left. VISIT AT YOUR OWN RISK!

I have read some of the reviews for this store and they are totally inaccurate .This store has the nicest and most knowlegeable staff from the management to the sales associates especially the ladies that work in the garden area, Karen the cashier and Sylvia the garden supervisor and they are always helpful whenever I come in .I know they are both going to retire in the next year or two and so I hope they find someone as nice as these two women because they make it all that much more worthwhile to come to this store because you always get a friendly conversation and Karen always gives me pretzels. These two women are on their game and I love all the other garden specialist that work their and sorry ladies if I do not know your names and I apologize for that but you know who you are.

I was out running errands and in my travels bought my first circular saw. Needing wood in the immediate area, I decided to visit this Lowe’s location. ON this particular outing I had time to spare, and I like to see if an employee will see me roaming the aisles, and offer assistance. When becoming frustrated looking for bolts, washers, and wing nuts, I sought help in that particular department and was satisfied. Lumber was a different story. I did however find what I was looking for. LHI was A-​OK.

Normally I’m a fan of Lowe’s as they have good prices and a large variety of everything you’d expect to find in a Home Improvement Store.
Today’s review is more of a gripe regarding their prices on a certain item. I usually buy there 2 – 20 lbs combo bag of Kingsford charcoal briquettes. During holidays like Memorial Day, July 4^th, Labor day… you can find them on sale for $ 9.99, normally 15.99. Today I go get some and its $ 19.99.
I’m pretty disappointed that the price has been jacked up during the fall season. There shouldn’t be a $ 10 price swing on charcoal.

i think I like this store because I hate learning the layout of new stores. I love the layout because everything is easy to find. The problem I have is that its sometimes a pain in the butt to find someone to help.
Another problem I had was with the guy in the chain cutting section. I asked him to cut 1 yard of chain for me. His response was «we don’t sell it by the yard.» Well that’s pretty dumb because I asked for 3 feet and he cut it. Apparently, he doesn’t know basic measurements.
On the up side, the cashiers are always excellent.

Great selection, good prices, friendly staff. It’s like Home Depot with less offensive aprons.

I don’t understand how a such a huge store like Lowe’s with at least 25 or more employees working could only have one cash register open on a Sunday afternoon!
Boo!
But thanks for the military discount!
Not sure I’ll come running back to this location, next time I’ll drive to the one on Charleston where I get very friendly service, lots of smiling faces and MORE THAN ONE CASH REGISTER OPENED!

I like this store and go to it when I need home improvement stuff. It’s just so annoying that everytime I am there and I need help there is never an employee in sight. I’ll walk for aisles looking for someone and I can never find an employee. I always have to ring the bell in the aisle and wait. It’s just annoying.
And don’t even start with me and the orders that I have placed. After buying our home my husband and I place a few orders here and everyone is so helpful while you’re placing the order and after it is placed, all Hell breaks loose. Our orders were never done on time, the orders that came in were wrong or damaged, or even if you go in with your paperwork they have NO idea what you are talking about and they cannot find you in their computer system. Don’t ever order anything from them.