Urban Paws

Urban Paws in Summit did an outstanding job on Monty, a Schnauzer/​Poodle mix who went in looking like an animated tangle of barbed wire and came out looking like Canine Cary Grant. Only slight negative was that he went in at 11:30a and we didn’t get a call until 2:15p. Still, a great job and we’ll be back.

I just moved into the area from DC and was worried that there wouldn’t be a lot of choices for my pup as far as dog walkers or daycare go. I decided to try Urban Paws just because of the convenience of it being in Summit and not having a car yet. First time I called the shop Amanda picked up who was super helpful giving me the rates and also told me they do pick up and drops offs. I set up the trial walk to see how my pup would do and the next morning the owner Jess came to pick him up. Jess is awesome & super helpful when I was trying to figure out how often my pup should go, initially I wanted him to go everyday but instead of her agreeing so I would buy a bigger package she told me he should go twice week and suggested a smaller package… honesty with salesmanship go along way in my book. Amanda who seems to be her right hand girl is amazing too I can ask her a question and she’s super knowledgeable and will also relay any question I have to Jess… Overall this place has me sold and I can’t see my pup going anywhere else!

I will NEVER take my dogs to Urban Paws again. My bichon frisee came out looking like a Jack Russel today– WORST HAIRCUT EVER!!! He had some matting behind his ears because he had surgery and had been in a cone. I discussed this with the groomer and told her to shave out the mats if necessary, but leave the rest of his body a decent length. She said she would call me if she found more matts or more shaving was necessary. They also said they would call when my dogs were finished. I never got a call, stopped in 2 hours later, and I literally didn’t recognize my dog when they brought him to me. The only way I knew it was him was because of his scar from surgery. My other dog, a labradoodle, looks awful too. He now has a tiny head, a big body and a very weird tail. He looks awful, but not as horrendous as my bichon. They have no idea what they are doing at this place, and I will NEVER go back :(

I love Urban Paws. It’s all about the dogs. I bought my dog’s bed, sweaters, coats, etc. from them and they are all unique and excellent quality. You may have to get passed a bit of chaos — but that’s because they are dog people. They will go the extra mile to help you solve any pet issues. Definitely worth making friends with nick and Jessica.

I have been bringing my 2 dogs to Urban Paws since they opened a number of years ago. The owners are EXTREMELY knowledgeable about dogs, Far more knowledgeable then anyone I have ever met besides their Veterinarian.
I have had both dogs bathed and groomed by them regularly and I have never been anything less then 100% satisfied.
Their Doggie Boot-​Camp is a great service that we use with our more active dog… Nick, one of the owners has a magic about him. the dogs learn from him and enjoy every minute. He takes the dogs on hikes (on leash) and then to the dog park. My dog LOVES this group activity.
Both my dogs board with them whenever we travel. they care for the dogs as their own. The dogs are monitored closely, are comfortable and safe, are well fed (they follow any requested instructions) socialized, and returned to us happy and healthy. I never have to worry for a second while my dogs are in their care.
On several occasions, because they do pay close attention to the dogs, they brought things to my attention that had been overlooked, resulting in getting the dogs treated more quickly by the veterinarian.
What more can a pet owner ask for…

I just brought my dog in to be bathed and groomed. I spent over 5 minutes explaining exactly how I wanted him to be trimmed. The bather of the dogs seemed to understand what I wanted. Before they took him, they told me they were a little backed up. Less than 2 hours later I received a call that he was done and could be picked up. The manager seemed to pride herself on keeping the dogs on a quick pace and not giving her staff too many breaks. when they brought him out I did not recognize him. They completely butchered his coat and did not pay attention to any of the things that I had asked them to do and his ear was still dirty. When I called back to complain, the manager said she would return my money. I demanded to speak to the owner. When she called me back, one of her responses was «dogs dont need their eye lashes». That sums up what a horrible job they did. She offered to return my money and give me a complimentary cut in the future, and I responded that «I would not bring in my pet rat if I had one». That sums up ur experience. The place is terrible and there is pee on the floors where the dogs are kept. 1 star would be generous for this place! Don“t take your pet to Urban Paws

Urban paws is a terrific place for dogs and people. The staff are gifted dog coaches, guiding every dog to play nice with his neighbors :). My dog is big and has skin allergies they take the time to ask about his condition, letting treatments stay on his skin for as long as needed to help him feel comfortable. I am so glad they came to town!
Chris aka brigham’s mom

We use Urban Paws for grooming and have also occasionally bought specialty pet items.
Our dog comes back looking and smelling great.
They have some nice products, including a spray we like for freshening in between baths.
The people who work there are all very nice and friendly.