PODS

Well, my fault for NOT taking the care and time to check out PODS reviews before signing papers with them. All was well UNTIL we arrived at our destination and wanted to get our stuff delivered. Despite being PROMISED that it would be so easy; «Just call us 3 – 7 days before your desired delivery and give us an address and your stuff will show up on your door step». I called PODS 5 days prior because, until that point, we still did not have an address. I called as soon as I could (within the 3 – 7 day window mind you) and was told that there was NO WAY they could deliver before 10 days as this (June) is their «busiest season». So, stuck in the hotel (at $ 110 per day) for another 10 days at that rate = $ 1100 out of MY POCKET because they can’t keep their promise. Angry? Me? So, the money I thought I would save by going this route is quickly going down the toilet. Also, I was supposed to receive an automated phone call the night before scheduled delivery. Guess what? No phone call. They finally DID call me the morning of delivery to tell me… you guessed it… NO DELIVERY. When I complained and asked to speed up my delivery, I was told that the «route schedule» would not be available until AFTER 6:00PM that day and there was nothing he could do and no supervisor «above me» to complain to. So, ANOTHER night in the hotel, cancel the movers who were on the hook to help me with heavy items and try to find ANOTHER MOVER for the next day all in the HOPE that PODS will deliver my household ANOTHER day late. Holly #&%^!!! It is now 4:00PM on the day of the cancelled delivery and I still don’t know if I can move into our RENTAL house (we signed the lease 3 days ago so we are PAYING for it now) tomorrow. Does this sound like a company you want to do business with?

Customer service is worse than United Airlines, thankfully PODS employees dont fly airplanes! Partially my fault as I didnt read the Unilocal reviews before calling them. Typical MO of an untrustworthy company, when you are signing up for a new account the guy is your BFF, when you call for delivery or any inquiry, they berate you until you give up.
I called Customer Service to get clarification on the delivery zone because my moving address is 10 miles outside their zone, and the guy started the call by yelling, «WE CANNOT DELIVER IN THAT ZIP CODE!». I asked to him to stop yelling, to which he responded more angrily, «I AM NOT YELLING, THIS IS HOW I SPEAK!!!»
Ultimately, I will have to have them drop off in a parking lot, have movers load in to their truck and have it delivered to destination costing an extra $ 600.
At this point, I will just be happy to get my stuff delivered safely… fingers crossed.

I just finished my second PODS rental — this time for a major remodel where we needed to get lots of things out of the house.
I like: book and track things online; storage unit is in my driveway (loading and unloading is convenient); don’t have to wait long for a unit to be delivered; units are clean and weather sealed; translucent roof makes seeing inside the unit much easier.
Not so hot: charges are on the high side and they don’t pro-​rate (whole months only).

From beginning to end I knew what was happening, I wasn’t surprised by any charges and it was so easy to schedule drop offs and pick ups of our container online. Prices are totally comparable to storage facilities but so much more convenient. All of our stored items in the end came back just as they were packed.

We recently moved and rather than using movers and a storage unit we decided to try PODS! It was absolutely the right decision. Very accommodating and professional. They were able to meet our schedule every step of the way, even with last minute changes in our time frame. Would highly recommend!

Terrible experience with PODs. They say you can cancel up to the day before at 4pm but in my case they delivered the POD five days early, essentially eliminating the last five days of the cancellation window. I had decided I was going to cancel because I realized how expensive it is compared to other options. It took me four phone call calls a lot of time and hassle but they finally refunded my credit card which they had charged in full when they delivered.
However, the worst part is that they destroyed part of our driveway and a planting bed when they dropped off the POD container. I filed a complaint but they have been completely unresponsive despite the fact that I have photos of the damage and the POD container siting in the garden bed. Their contracts (do not sign their contracts, by the way!) say the customer is responsible for all damage that PODs may cause, but I never signed the contract since I was planning to cancel. In my last message to PODs regarding this issue (probably my 5^th message to the person that was assigned to evaluate my claim), I asked that however they wanted to handle my claim, I was at least requesting the courtesy of a return call. Still have not heard back from them. So frustrating!

The management sucked. They assured us that the 16 feet pod would be able to fill a 3 – 4 bedroom HOUSE. What happened is that the pod only filled up ²⁄₃ of our possessions and we lived in 3 bedroom APARTMENT with simple furniture. We wasted $ 800 on the loading for NOTHING. Never going to use this service again.

Worst customer service ever! They have you were they want you one they get your items. We asked their customer service rep for guidance on our move and were not told all the information. We were moving into temporary housing to stay in while we looked for something permanent. We told them that and paid around $ 900 to ship from SC to MD. They never once told us that we may have to pay significantly more if we didn’t move within 40 miles of our temporary address ($ 1400). We would have had to have paid twice to move although our location was only 10 more miles out (50 miles instead of 40). This has to do with the fact they are set up in franchises and if you end up in a different franchise it causes problems for you.
We paid almost $ 300 per month to store our POD so we didn’t have to move our belongings out and into a uhaul and then do that again later. We ended up having to do that anyway. We were later told they could have helped us and we could have paid am extra few dollars power extra mile, which again was only 10 miles. We ended up wasting a lot of time and money using PODs. They did absolutely nothing to help us.

FIVE STARS!!! Yes, and as anyone can see, I almost NEVER do that. PODS was the perfect answer for us after selling our Washington condo, and packing our favorite belongs ourselves just the way we wanted to! When I first contacted them, Ivy, their rep, was very clear about everything from beginning to end and explained everything in detail. The charges were laid out in a clear and concise manner and I received a copy from their website as well.
The ONLY glitch was one of the reasons we decided to leave after FORTY years… HORRIBLE TRAFFIC much worse than Los Angeles! Our initial delivery arrived very late… but it could NOT be helped and they TELL you that in person and on their website… NO EXCUSES for those who complain anyway!
The delivery driver in Palm Springs was so courteous and accommodating (our fussy new board insisted on it being parked in the parking lot next to our condo)…in actuality one only needs TWO spaces to park a POD because of the PODZILLA delivery system.
I do NOT drive trucks, but I am able to move our things as needed and this my friends was the way to GO. MOVING is NOT an ADVENTURE I ever want to do again, but PODS will be there if we need them!

Just finished the second move with this company– first one was from Spokane to an apartment complex in Seattle about five years ago, the second was from a rental house to a house we own.
Set everything up online– took a few minutes of thought to get the pickup from the rental to the new house scheduled, but not a problem. The drivers were very nice, especially the initial delivery guy who was great about talking to my small children about the entire process.
Especially comparing it to the move we made from the compex to the rental house, done with a rental truck, this was INCREDIBLY better.
Showed up when they were supposed to, made a phone call to let us know when they were on the way. It’s like a ground-​level moving truck that you can pack slowly, and not have to deal with traffic.

I rented a pod when I was having a remodel of my home done. I needed to empty three rooms worth of furniture, personal items, and family mementos in time for the contractors to begin work. I was given a three hour window of time for the arrival of my pod. When the tail end of that three hour window was approaching, I had still not seen the pod nor received any phone call alerting me of a delay. I could not afford to delay the contractors beginning their work any longer, and so at that time removed all of the furniture and items from the three rooms and staged them outside temporarily. At this time there was no sign of rain or inclement weather impending. Because I had already spent money for the pod to protect my possessions, I trusted that they would have arrived in a timely manner to make sure that my possessions were protected. I started to get worried when I saw clouds rolling in and felt the first drops of rain. I frantically called at that point to find out where my pod was. It took over 30 minutes to get a live person on the phone. It was only then, after me initiating this call, that I was told that there was a delay due to traffic and weather. My understanding is that the three hour window is to account for any such delays. At that point I asked if they had any idea of when they would arrive. They informed me that they could not tell me how much longer it would be before they would arrive. They also suggested at that point that I run to the store and purchase some tarps to protect my furniture and items. I feel that this is totally unacceptable, as the entire reason I rented the pod was so that I wouldn’t have to purchase tarps and have my furniture sitting outside. By this time it had started to rain on my possessions. I also had to pay the contractors additional money to account for the extra time spent waiting for the pod to arrive and moving my furniture twice. The person I spoke with from the Pod company indicated that compensation would be provided. They said I would here from someone in their billing department. After several days had passed, I had still not received a call from anyone there. I called them to inquire about my compensation and had to wait 45 minutes for a live person this time. I was then told that there would be no compensation whatsoever. I was told that I should have rented a pod a day earlier and that it was my own fault. I told them that I planned for the three hour estimated arrival time that they indicated. They said essentially that that three hour estimate is only an estimate and that they could have arrived any time even up to midnight. I feel that this is unprofessional and an unfair business practice. They informed me that I could not receive even 10 cents of compensation for my lost time, incurred expenses with my contractor, or my damaged items. I am a business owner in the transportation industry and have a firm understanding of what it means to deliver on promises made to clients. I have exact scheduled arrival times with my customers. Even without offering a full estimated window of three hours for an arrival time I am able to account for any unexpected delays. I make sure to dispatch my drivers in an adequate amount of time to still arrive at the scheduled hour regardless of traffic, weather or any other delays. I have lost items that are irreplaceable. My wedding photos are water damaged. I have furniture that has been passed down from family members throughout the years that is now water damaged as well. It is very distressing to me that this company did not care enough about me as a customer to offer any type of compensation for my loss. Renting a pod is not something that I have ever been in situation to do before, and I counted on them as the professionals to provide quality service. They have failed in every way possible. I cannot express my level of dissatisfaction. At this point, I am forced to consider my legal options. I would not recommend using PODS to anyone.

Just my opinion but: Thankfully I did not use this company. My phone quote experience was enough, combine with the other comments on this site! Bad customer service is a red flag!

Don’t use this company! Our account was set up incorrectly and it has been the most time consuming, frustrating process to get anything resolved and it is still not resolved on day 8. I was told 72 business hours for a review to be done. At this point I have spent about 5 hours on the phone and most of that on hold waiting to speak to yet someone else who can’t help me. Fail.

PODS agreed on 6÷11÷14 to deliver all 3 of my storage units to my address on 6÷13÷14. I paid a total of $ 600 and spent 2 hours obtaining the permits to allow this to happen; booking the north side of an entire city block to ensure there would be plenty of room to accept delivery. I also paid for the permitted spaces from Thursday evening through Sunday evening, even though PODS was to deliver the 3 units on Friday and pick-​up on Saturday. I paid the extra days on both ends to ensure that there was no problems with other cars or with delivery times, as PODS had previously been several hours earlier or later than promised. I also scheduled a crew of 4 movers, charging $ 200 per hour and having a minimum hourly commitment, to unpack the PODS on Saturday morning, ⁶⁄₁₄. On the morning of 6/​13, I received calls from 2 of the 3 PODS delivery drivers. I spoke with each, outlining the directions fully and advising them of how to place the PODS. I also advised them of the reserved spaces along the entirety of the block. I followed up with written instructions to each via a text message. I did not receive any call from the third driver. All deliveries were scheduled to be completed no later than 1:00 on ⁶⁄₁₃. By 3:00, since I hadn’t heard from the last driver, I drove by the new address to verify the PODS placement. I then saw that only 2 units had been delivered, 1 was not placed where I had requested and as a consequence, its door was being blocked by the other unit. I immediately called PODS and was told that a supervisor from the local office would call me back to resolve the issue that day. Three hours later, no one had called. When I called PODS back at 6:00, I was told first that they were refusing to deliver the 3^rd POD because it was too late in the day. I was also told that there was no room at the site, despite my protests that there was an entire block reserved– designated by the reserved/​no parking signs the length of the block. I was then told there were trees in the way; however, I have photos of the site and there are no trees and there was room for 5 more PODS, much less 1. I proceeded to spend 2 hours, mostly on hold, with PODS, being dumped back into the queue after asking for a supervisor. When I finally reached someone who listened (not a supervisor), I was told that they had failed to deliver the 3^rd POD in error and that an incident report would be opened to compensate me for the added expense of buying new permits and hiring movers on a second day– incident report #1 007 902. I was told an executive would call me within 72 hours to discuss compensation and that the local office would call «first thing in the morning» to confirm moving the blocked POD. I was also told that Jeff, the manager of the local office, confirmed delivery of the 3^rd POD for Monday, 6/​16, after 1:00. It was expressly agreed that they would deliver on this day and at this time so that I would have time to visit the city offices and buy new permits, as the original ones expired Sunday. The local office failed to call until 9:30, at which point my movers worked out the issue themselves; the executive never called regarding my incident report; the PODS were never picked up Saturday. In reliance of PODS promise to deliver today, I paid for new permits and booked movers for tomorrow morning. I am now being told that due to another error on their end, PODS will not pick up the 2 PODS until tomorrow and will not deliver the 3^rd POD until after that. Assuming they actually honor those dates, this will require a third set of permits and rebooking movers, in addition to more time off work for both and possible fines for the PODS sitting in the street for an excessive time. I received no help from customer service today, who refused to let me speak to a supervisor, and the two people who were supposed to resolve this today (the manager of the local office they claimed to have called, and the number of a supervisor I was provided) have not called me.
NEVER use this company if you can help it!!! My things are being held hostage and I’ve now paid almost $ 2k total in fees (2 permits x 2, 2 move-​in fees, 2 sets of movers, time off work, countless hours on the phone with PODS, and later– what will certainly be the costs of therapy and/​or the heart attack that will ensure shortly) just to accomplish delivery, not counting in any way the $ 4k I’ve paid to PODS for the service.

Using PODS was one of the worst decisions that I have made in my life. Not only did they show up unannounced for pick-​up, they also gave me a «dirty» POD. As a result of using PODS, I have been dealing with a bedbug infestation for the last two years, this issue is still on-​going. I had to throw away all of my furniture and bedding, and the problem persists. Do not use these guys, they do not provide a sterile experience.

The pod arrived, we loaded and it was picked up as scheduled. I have not had it sent to me so I can unload it yet. I’m using the pod for storage for a few months and when I started looking at PODS I was sent a quote.
I STRONGLY recommend that when talking with a customer rep that you have then send you a full, detailed, itemized quote. The original quote sent to me, that was generated by me providing info on their website, was nothing like what was talked about when I talked to the rep. So do yourself a favor and get that up front. It has been a couple months since I talked to them so I don’t recall the details. They may have mentioned every line items but I don’t think I was told what the price would be for each transaction.
The big surprise to me was the $ 49 insurance fee that was added on each month, BTW the insurance and the monthly fee are both taxed.
Bottom line, before agreeing to use their service, ask for an itemized, detailed quote because the itemized quote will have more line items and charges that the initial quote that is generated by the website.

The Customer Service department at PODS leaves everything to be desired. I was contacted by a member of the Conflict Resolution team to indicate that my POD was going to be late. They did not know why, and they did not know how late. 10 minutes later I received an email indicating it would take almost twice the time to arrive than originally quoted to me.
It is preposterous to have a «Conflict Resolution Department» who are not given the necessary tools to actually resolve conflict. This isn’t their fault, I blame leadership at PODS. It leaves the customer with all sorts of assumptions about the quality and control of shipping staff and personnel.
The delay in my shipment was a perfect storm of awful. I was forced to proactively reach out to Customer Service, Conflict Resolution, and the Claims department EVERY TIME, save the first notification of the delay. I felt as if PODS was avoiding me, not trying to make good on their errors. Unacceptable.
I have requested a reimbursement for items I was inclined to purchase when my POD didn’t arrive, and a refund for the delay. I have received no updates on either, and it is now day 4. If I never use this company again, it’ll be too soon.