Richardson’s Rv Center

We are beginning to search for s camper and were cruising around one day with our doggies in the car and stopped here to asks few questions. Practically got attacked about how we were going to pay for it the second we walked in the door. Had our dogs in the shade next to the building and asked if they were ok for a few minutes and we were told no and to move them to the parking lot in the noon sun. Needless to say we left. Lost a sale there buddy

Don’t go to the Menifee branch they’re idiots. No one returned your calls go to the riverside location the finance manager Tammy was awesome and talk to Miles salesperson

I recently purchased an RV from Richardson’s RV in Sun City and had some minor problems with the RV these minor problems just happened to come up on the day I was taking the RV out, I called the service department and with zero hesitation they told me to bring it in on the day I was leaving for the trip, my issues were resolved and they got me on my way in a very timely manner, my family and I were able to enjoy our trips thanks to the service department staff, I just cannot thank them enough for what they have done, they are very nice, caring and professional. Thank you, thank you, thank you To all the service department staff.

Huge selection. Friendly staff. Starr showed us a couple trailers but the one we wanted to see was ar their riverside lot. She volunteered to meet us up there next time we are up here. The trailer hunt continues but looking at the mammoth 35′ 5^th wheeler next to the smaller trailers brought us back to our senses and we are not doing the 5^th trailer route

Welp, was surprised with the many low reviews that Richardson’s RV Menifee got, our experience so far has been complicated but the end result was satisfactory, Richardson’s made it right and we are very grateful that it was done with honesty and integrity on their part. Blake, the GM, made no qualms about the issue and worked with us to correct it, as did all of the staff that we dealt with.
We would like to thank the original sales staff that we met at the Pomona, CA RV expo. They were very helpful, informative, patient, and NOT high pressured. When it came to making the deal Blake (the GM of the Menifee location) was there in Pomona and sat down with us and we worked out a price that fit our budget. The girls who ran our credit and took care of the financial side of the sale at the EXPO were equally as helpful, professional, and easy to work with. When we did our walk through and final financing at the Richardson’s RV Menifee location we were treated just as well as we were at the EXPO.
As of now I would encourage you to at least go by Richardson’s RV in Menifee if you are in the market for an RV/​Travel Trailer. Don’t let the reviews scare you from a really great shopping experience and stay confident that if there is a «hitch» (no pun intended) that Richardson’s will do their part to resolve whatever they may be responsible for. Thank you directly to Blake, Ebony, Jeff, and Ron and to all the associates we dealt with at Richardson’s Menifee… one last thing, Ron was awesome during our walk through. He has 44 years experience in the RV industry and it is evident by the small but insightful suggestions that he gives! We are looking forward to just as great experiences with the service dept as we had with the sales and financing dept, but hopefully, not anytime soon!
One last little story; we left after closing time on a Saturday afternoon with our unit. As we were leaving the sway bar was making some noise and although Ron and a mechanic were on their way to their personal cars to go home for the day, they both came over and evaluated the situation and gave us some feedback. We did not ask them to, they simply noticed the situation and took it upon themselves to hang out another few minutes to make sure everything was good and we were comfortable. Thanks guys! Sincerely, Mark and Karen

Went to get an awning for my trailer, I wasn’t sure what time they closed so I looked it up on their website. It said they closed at seven, so I drove down it was about six when I got there. All the lights were off and one guys was on his way out .so I said «what happened your website says you close at seven.» His response was «oh well» …

I decided to come back and post an update, because our experiences with Richardson’s have only gotten worse.
We’ve now owned the trailer for 14 months, and something new breaks what feels like every day. We’ve had floods on four separate occasions. We’ve had issues with the windows, front door, kitchen sink, bathroom toilet, and more. Roughly ¹⁄₃^rd of the moldings and blinds have broken or fallen off the wall. The entire master bedroom closet literally fell out of the wall (well, the doors and track did, anyway). The list goes on and on.
After a month of fighting with Richardson’s, we finally tried to get the repairs handled directly through the dealer. It took several months of fighting with them, but they finally agreed to accommodate us. The problem? Richardson’s was the closest authorized repair facility — so we were back to square one.
After about 8 months of ownership, more than 20 separate issues, and around $ 1,000 spent on mobile repair technicians we decided to just relocate the trailer to the same city as Richardson’s and try to get the repairs handled once and for all. (note: we actually got the $ 1,000 reimbursed by the manufacturer, about 6 months after we paid it).
Richardson’s made all sorts of promises — and kept none. After paying another $ 825 to bring the trailer back to Southern California, we dropped it straight off at Richardson’s for assessment. They were supposed to repair a handful of things, and order parts for the rest. After 3 days with the trailer, we received it back with less than 10% of the repairs done — and two (of the about 5) were done incorrectly.
They did promise to order the parts necessary to handle the rest of the repairs, and then set an appointment for about a month later. That was in mid-​June.
I could write another 10 paragraphs about rescheduled/​canceled visits, denied repairs, backpeddling, etc. But I think you get the idea by now. As of today’s writing (November 11^th), we’ve been back in town near Richardson’s for 4 months and 3 weeks. The vast majority of repairs still have not been completed. Some parts still have not arrived at the dealer. Other parts we’re sure were never ordered, despite the dealer’s claims. And still other repairs, which the dealer had admitted were «necessary due to manufacturer defects» were later denied without much clear explanation at all.
And just to add insult to injury, they somehow find a way to charge us every time we go in! For example, one one of the trips during which no repairs actually occurred, they lost an important hose for the trailer… then charged us to replace it… then gave us the incorrect part… and then refused to accept the return, even though we’d never used the hose!
We financed $ 50,000 over 20 years, plus put $ 10,000 down on the trailer. We’re completely stuck for it, as we’d be lucky if it were worth $ 40,000 now (even without considering the defects). It’s a nightmare scenario, and I sincerely hope none of you readers have to suffer through similar.
Owning a 5^th wheel or RV is an awesome thing. But they require a lot of work, a lot of tender care, and a lot of maintenance and repairs.
What we did not realize before is that where you choose to buy your trailer, you will probably — whether you like it or not — be forced to have a long term relationship with that place. And trust me when I tell you, Richardson’s is NOT the place you want to have a relationship with.
So I can’t stress this strongly enough: STAY AWAY. DO NOT GO HERE. Avoid making the same mistake me did — the choice to go for the cheapest price was one of the worst (financial) decisions we’ve ever made.

Took my RV here for insurance work…
BIG MISTAKE!!!
They had my Motorhome for over 6 weeks, then they said it was ready. Paint didn’t match in 2 places they fixed. Tried to use old parts because,“we would have to order a new one and paint that to match, you don’t even notice the gap!” They repainted and fixed a couple things. 2 weeks later, went to pick it up. Bubbles and fuzz all over he paint. They said I could just buff it out. After getting upset, they made me wait an hour or so so they could sand and polish. Still wasn’t truly satisfied with the colors. The wires ripped out due to a flat (why it was there in the first place) and it was having electrical problems. Called Itasca and they stated I was correct about the solution to the problem… Guess what… They said Itasca was wrong! Really? So now, 8 months later, I’m still fighting with them to fix my motorhome correctly.
Unless you are buying that day from them, they could care less about you!
Avoid this place at all cost. Drive the 30 minutes to Colton. Find another dealer.
All of the people that originally worked on my insurance claim, no longer work here! That should say something.
One VERY UNHAPPY CUSTOMER!!!

My husband and I had visited Richardson’s RV Center about 1 year ago and came across Chris P. as a sales agent. We told him we was not ready at the time to purchase and was about a year out but wanted to see the Jayco lines. He took his time out of his day and showed us knowing that their was not going to be a sale that day. He never once pressured us to even talk about a purchase and we told him on the way out the door we would see him one day soon to complete a purchase. Well that day came last weekend we stopped at 5 other dealers in the last 2 weeks and in the past year went to several RV shows and again stopped at many dealers just looking and viewing all the new product lines and used 5^th wheels out there. With-​in the past 2 weeks we saw a couple 5^th wheels we was interested in but still in the back of our heads we remembered Chris and all the help he gave us 1 year ago. My husband insisted we make a trip to Manifee CA. and visit Chris P before we was sold on any other product. Well we walked through the doors and around the corner came Chris P and my husband latched onto him and the rest was all HISTORY… We bought our 5^th wheel and we go back this weekend to complete the sale. AS for CHRIS P and the sales end of this deal it all has been the most AWESOME experience. I will post a REVIEW on our next weekends final part of the experience since it is TWO different parts of the process and I want to give CHRIS P the respect he deserves.

If there was an option to have zero stars, then that is the button I would press. My son and daughter in law custom ordered a trailer and spent hours negotiating with Matt and Chris (one is the sales person and the other works in the finance department). I have purchased several RV’s and have also worked in finance for many years, so I was consulting them along the way since this was such a huge purchase. They waited 3 months for their dream trailer and when they went to pick it up, the one item they wanted the most, the automatic levelers was not on it. When they asked to have it added on, they were told that the frame would not accommodate the levelers and they would have to wait an additional 3 months to have the trailer re-​built. At this point there was nothing said about the pricing difference. After careful consideration, they decided to buy it without the levelers but wanted a refund for the difference. They were told that the levelers were not included in the price and neither was the extended warranty that they haggled over for hours with. I looked over their price quote and noticed a discrepancy, the quote reads, «selling price including options», $ 56,500.00 add $ 4,528.72 for tax, $ 80.00 for doc fess, $ 490.00 license fee and $ 12.25 for tire fees. Minus $ 6200.00 down payment and you come up with $ 55,410.97 right? Wrong, their contract says $ 58,405.98. How can you be $ 3,000.00 off? Needless to say, Chris and Matt were apologetic but insist that the levelers or the warranty were never included in the price therefore they cannot give them nothing more than $ 600.00 for their inconvenience. I will admit that in the quote, it only states that they paid extra for upgrades but does not state what those items are. Richardson’s pulled a bait and switch and I just wonder how many other naïve first time buyers have fallen for this ploy. I doubt there is anything by son can do at this point besides walk away and tell everyone they know what a terrible experience they had with Richardson’s, but I will be showing our attorney to see if they have done anything illegal. I will keep you posted. In the mean time, I would suggest that if you have ordered something from them and are waiting for delivery, check your paperwork and do the math and just know that you might not get everything that you bargained for. Can you imagine how truthful they are going to be when it comes to repairing your RV? I know where I will NOT be buying my next RV at. Thank you but no thank you Richardson’s.

We started our trailer shopping about a week before the Pomona RV show. We met Chris Panek our salesman on the floor at the Sun city location. He showed us trailers and we immediately felt comfortable with him and his low pressure factual style of sales. He advised us that we should attend the show to get a better picture of what is out there and get a grasp of the competition.
We arrived the first day of the show and looked at probably 6 trailers. We were drawn back to not only the Jayco but Chris. We met with him and eventually made a deal on a trailer. During our process we met with Steve Richardson, who was able to help finalize the deal. I found him to be extremely pleasant and didn’t play games. I was also impressed that the Vice President of this company met with customers that bought one of his less expensive products. Our great experience continued when we picked up our trailer and had a great walk through. Shelly was knowledgable and extremely helpful. After completing the walk through I met with Shannon who was able to get me through the paper work extremely efficiently. She guided me through the warranty options without feeling like I was getting ripped off at a used car dealer.
This is my first Unilocal review but I would like to say thanks to Chris, Steve, Shelly and Shannon for making this a pretty awesome experience. Thanks guys.

Richardsons RV treated us so fairly, & nice. we came in to see Erin, she told us to come to the show because they would have really good deals. we met her at the show she got us in the show for free by giving us tickets and sold us a RV at a really fair price Erin was a real person she wasn’t Likes an old used car salesman she was extremely sincere and genuine also Tammy in the financing department was on fire she got us a great rate and a great deal. While we were at the show buying the RV we met with the general manager and the owner the general manager was so sweet and made me feel like he really cared about me getting a good deal later on we met the owner who couldn’t be a more humble guy super fantastic crew great staff very professional made you feel like you were part of the family we will always buy from Richardson’s Rv thank you so much to all the crew and staff at Richardson’s rv. I can’t forget to mention Ebony who tied the bow on the ribbon she was the last one to take care of us and really sealed the deal thank you Ebony. Now we can start creating our own memories.

Love my rv but service depth is rude doesn’t return calls and has me calling just to find out what’s going on. 2 plus weeks for a simple warranty service. And if ur warranty work your not as important as someone who is paying.

Unregulated business means mixed results. That’s what you have in the RV world which makes it more challenging than dealing with warranty and service on a regular car contract.
I would say I would go elsewhere if I had the chance, but the results are likely to be similar unfortunately. Welcome to the world of RV’s was what another patron told me as I was dealing with poor communication at the Richardson’s RV Center service/​parts desk today. Great! What did I get myself into?
Let me first say the folks I dealt with are nice enough folks. They were friendly and helpful, but plagued with poor expectations setting with their customers and even worse communication.
I leave on trip this Thursday and they have had my rig for about a week. The main issues were a non-​functional navigation system, chassis A/​C that’s not blowing cold, plus a few small items that were non-​essential for my trip. Only the navigation is working at this point along with a couple of the items from my short list of non-​essentials. They knew upon my drop-​off of the rig last week that the A/​C could not be serviced there but failed to mention that through multiple conversations (Until today in fact). I could have had the opportunity to contact the servicing entity to try and schedule time before my trip, instead I am left with no chassis A/​C for a 2 week road trip with my wife and 5 kids.
While I was finalizing my paperwork for service on day of drop-​off I inquired about a satellite dish and was pleasantly surprised at the price and the service rep said they could have it installed before the trip. They told me to bring my DirecTV receivers in on Monday morning and the tech would have it done before pick up. I did so, and upon drop off Monday the install tech immediately said my receivers won’t work with the system, they are too new. As of today, less than 30 hours before my trip, I am waiting on 2 new receivers that I had to purchase independently and have overnighted in hopes they get here before we leave on the trip. If they would have simply asked last week what receivers I had in my possession, this last minute search and hope of a functioning system could have been completely avoided. Either way, I paid for the satellite dish set up today, and to my surprise, it ended up costing well more than what was originally quoted.
These guys know that customers really have no leverage or course of action for poor service and have this attitude like well, sorry, deal! Again, friendly folks, but a product of a segment without standards, compliance, or any federal oversight like the regular car industry. Buyers beware!
I blame myself for some of the inefficiencies because I did not ask all the right questions. Unfortunately, I didn’t know the right questions but if I did and asked them, it would have given me better results.
It certainly frightens me as now I have a Class A RV and I don’t know what I am gonna get every time I need service.
You live and learn I guess.

OK… these reviews scared the hell out of me. i have been researching Travel Trailers for 2 years and really decided that I wanted a Jayco. That meant dealing with Richardsons and facing these terrible reviews. I realize that most the negative ones had to do with service and most not sales, but I was still nervous. Honestly everything went very smooth… our saleslady Judy was great, not pushy or pressuring at all. went back 3 times till we finally decided on a unit. Everything went as smooth as could be. Ebony in Finance, Chris at the walk thru… all were courteous and professional. Do not be scared of the reviews… check this place out

Below is my original review but after my experience today on the phone with them I am revoking the review and changing it to the lowest I can.
I called repeatedly for the last couple days to get in contact with somebody in Finance and nobody returned my phone calls. I called back after going to voicemail for the fourth time and told them I wanted to speak with somebody of authority and was put into contact with Patrick Ry (Spelling?, the Sales Manager) who was very rude as soon as he got on the phone with me because he said I yelled at «his» receptionist. I told him my problem and he just kept on saying «ok» and «alright» with very demeaning attitude. I told him I previously wrote a 5 star review and that I was revoking after the way he treated me. I asked who the General Manager was and he told me but told me he wasnt available until Monday (How convenient!!!) I wasn’t heated until this rude individual with no customer service skills started with his attitude. I should have read these Unilocal reviews before I bought my trailers. My issue is that they sold me a «Perma-​Plate» package and said it covered the exterior including the decals. Perma-​Plate called to schedule the application and I asked about the decals because during my walk-​through I noticed some decals that were damaged and them to fix it but they didnt. Perma-​Plate doesnt cover decals so I was asking for my money back. Of course they are going to do everything in their power to avoid me and not give me my money back. BEWARE, BEWARE, BEWARE, these guys are nice to your face but as soon as you have a simple problem they treat you like garbage…
This is my original review:
«We drove all over the Inland Empire looking for a decent travel trailer and even looked online. We first went to Richardsons and found a few different trailers that we liked. Once we got the models, we did some online research and found better prices which Richardsons ended up matching in the end. We dealt with Peter the first visit and Judy the second time. Both were very professional and easy to work with. Once all the the paperwork was done by Ebony (who was great as well) and we decided to get a protection package after the fact she redid all the paperwork without complaint. Two weeks later we had our TT delivered by Nick. He is very good at what he does and very patient with the beginners like us. I have had no problems with this place and was flabbergasted when I read all the negative reviews after my transaction with them. I havent had to deal with the service department yet obviously but I hope they are better than their reviews say they are. Thanks Richardsons RV team!»

DO NOT DO BUSINESS WITH RICHARDSON’S RV
*** MUST READ***
After numerous conversations via phone calls and emails salesman, Ryan Sweeney; we came to a mutually agreed on purchase amount for a 2012 Nexus Phantom 24P RV. Ryan was aware we would be traveling from Roseville, CA to Manifee, CA (474 miles — one way) he offered to pick us up at Enterprise rental car after we dropped off the 1 way rental.
We arrived at Richardson’s RV around 9:30am on Saturday, February 7^th and met with Ryan, we asked to see the RV before heading to Enterprise to return the car. As soon as we saw the RV we noticed several issues that were NOT disclosed to us.
1) Apparently there was a leak in the above cab area and someone removed the hard plastic that surrounds the cab, and could not get the pieces back properly and some were damaged.
2) Blue painters tape was left on the passenger side front window (upper right hand corner)
3) Black silicone caulking smeared between the outside of the cab and RV overhang on drivers side front corner area approximately 8 – 10 inches.
4) The Slide was not flush with side of the RV ~ approximately 1 ½ inch gap.
5) Both sides of RV (outside) were sun damaged; weathered by elements. The fiberglass was dull chalky looking, the decals were bubbled and faded, the front cab (hood) paint was dull, chrome was water spotted with a film all over everything outside.
6) Several large scratches/​nicks in drawers and cupboards inside RV.
7) Inside RV top of door — someone applied duct tape all around the entry and by tv; when they attempted to remove the duct tape, it left glue and removed varnish on paneling — (approximately 10 large spots/​areas).
8) Paneling on side of fridge, by stove — 2 large strips of veneer was ripped off and then badly repaired.
9) Dining table where you would make the bed, one of the wood brackets was badly damaged.
We expressed our disappointment at driving 474 miles to look at this RV that only had 3,490 miles on it but was obviously not well cared for. Ryan got his manager, Mark Barry to come look at all of the issues. Mark was very professional and agreed the issues we pointed out were valid. Mark got the shops’ head mechanic (sorry, I don’t remember his name) and he was very unprofessional. After he was unable to fix the hard plastic pieces that were improperly re-​installed he made the statement «this is a used rig, what do you expect».
Since we drove 474 miles my wife talked me into test driving the RV; the squeaking, rubbing, cracking noise that came from the cab (above driver’s seat) was proof positive there was something wrong. We drove less than a mile, turned around and returned to the lot. When we got out, Ryan pulled the RV around to the back and disappeared!
We walked into the office and asked to speak with Mark. At this point my wife sat on a couch crying trying to get ahold of Enterprise to see what we need to do about the 1 way car rental. I asked Mark for reimbursement of the rental car and expenses we incurred because of Ryan’s word that the RV was «virtually brand new». Mark was unable to make decision and said he would get his Manager, Rick Jacobson.
I have never been treated so badly; Rick was rude, arrogant, and unsympathetic to our situation. As my wife is crying on the couch Rick made the statement «You took a gamble and lost, you don’t have to buy the RV, what’s the problem?» Rick then said he didn’t even know what a Nexus Phantom was, or that he even had it on the lot. A Manager is responsible for knowing what inventory he has, responsible for all the employees under that roof and above all else, he should treat potential buyers or upset customers with respect.
We gave a $ 2,000 deposit over the phone to hold that RV, we rented a car, drove 474 miles and had a cashier’s check in hand to buy that RV. This was a done deal until we saw the RV.
We held up our end of the agreement; your salesman Ryan did NOT! He was NOT honest and forthcoming about the issues this RV had. We feel he deliberately deceived us about the condition of this RV just to make a sale!

I am very happy with the friendliness of this RV center I drove from Apple Valley Ca.
I had contacted Richardson’s RV Via E-​mail and when they responded back I accidentally thought that I had gotten a response from the Menifee one when it was actually the Riverside one, but they called the Riverside one and found out what I was looking for got to deal with Rick who is awesome, looked at the used one that I had E-​Mailed about and ended up with a new 2014. Then got to deal with Ebony Bishop she is AWESOME! Needless to say I am very happy with my mix up of the stores.

After giving this dealership a few chances I realize that they’re just a poor operation. My instinct was right last year by going to Colorado to buy my voltage toy box. I saved thousands and had a nice vacation getting it. I just wish the dealership I bought it from was a lot closer. Richardsons will never see my trailer again after this last service visit. Constantly lied to about when it would be ready and didn’t return phone calls. And finally got it back after 5 weeks for only a few hours work and someone urinated in and around my toilet without cleaning it. The only reason why I went there was for factory warranty work. Now that it’s out of FW, I can choose who I take it to. I will probably use a mobile rv service.
If Richardsons would only be honest with me about time to complete, and call me with an update periodically, I would trust them more. The work performed was good.

What can I say other than wow!!! I have never worked with a dealership less willing to help then this one. My wife and I went in to Richardson RV with cash to purchase a travel trailer and its obvious this place wants to finance so they can make money on the back side. We offered to purchase a new trailer and gave them a price, it was not a ridicules offer. When the salesman came back to us with a deal the price was not discounted of the sticker even a penny, in fact when we got home we ran the DMV charges on the unit only to find that they were trying to hide close to a thousand dollars in the out the door price.
If you go here, hold your wallet and bring a calculator.