Southwest Mobility

I debated how to rate this store, because they were friendly, and I believe they did want to help me with the repairs I needed for my 12 year old Amigo scooter. Unfortunately, their mode of internal operation (failure to clearly communicate with each other; failure to write specific repair needs down) led to a real goat rope of problems.
I took in my scooter to have the left back tire replaced, as it had developed a permanent flat side (which they said was due to it having been parked in one spot for over a year — although the other 2 tires were fine). A new tire was $ 60. When I drove my scooter the next day, it still went ka-​thunk, ka-​thunk, and the left tire looked like it had NOT been replaced. When I took it back, they and I discovered (just about at the same moment) that the RIGHT (not left) tire had been replaced. At that time, they still had my original tire (which was OK), andthey had dug it out of the dumpster to show me that they had indeed changed the tire for a new one (albeit on the wrong side).
Later that day, they called me to tell me that my old tire had been thrown away (again), and the trash had been collected, and they were going to have to put ANOTHER new tire on the scooter, but since it was their fault, they’d only charge me half price for the tire, and no labor. I’ve been told by others they should have given me the second tire for free, but by then, I was ready to just be done with the whole process.
When within a few days after having 2 new back tires, my Amigo began making skritch-​skritch-​skritch sounds, I returned. The first time they «greased the wheels,» and the sound went away… for 2 days. I went back, but the (presumably) oldest staff member said, «Bring it back in when it’s worse; I can’t really hear it that well.» My next visit, he said, «I dunno. Some wheels just make that noise.» (Time to look for another repair source.)
So, in conclusion, Mr. Southwest Mobility and staff, my suggestions: 1) Write down what your customer needs/​requests when they drop off their equipment. You already ask for name and phone number; it would only take an additional 30 – 90 seconds to note what needs to be done, so faulty memory or communication doesn’t cause additional problems. 2) If the scooter is an older model, with which you’re unfamiliar, admit you don’t have the knowledge base to address the problem, and refer your customer to a company that does. My recommendation: AZ Lifts 4 Less in Mesa, whose owner has a great deal of expertise, and who fixed the grinding problem in under an hour by removing built up rust from and polishing the steel wheel hubs.

I rented a BRAND NEW wheel chair from thrm to go to the Air Show on Saturday April 2^nd I wheeled the chair up a handicapped ramp and the wheel broke, nothing I did caused the wheel to break but yet they wanted to charge me for the wheel and repair. The guy says «they don’t break themselves» Well it may be a warranty issue because the chair was brand new. I WON’T RENT FROM THRM AGAIN! So I missed the Air Show that only comes once every 2 years, I paid for the rental and got nothing out of it!

I have done business with these people before. They installed a lift for my 1^st scooter.
I just purchased a new scooter from them and they couldn’t have been nicer or more professional. They gave me a good trade-​in on my old scooter and I know if anything goes wrong with the new one, I can get back with them and they will take care of it.
Thank you, Jeff and Justin!

The staff here is awesome. They are very knowledgeable & friendly. The prices aren’t too bad either. I got my grandpa a scooter for half the price of any other scooter store I priced out. And the guys at the shop aren’t bad to look at either… double plus!!!

I have used this company several times. They have lots of items besides scooters and wheelchairs, etc to aid with living comfortably.
Plus, they do repairs and order items when they do not have the size in stock that you need.
Their prices are reasonable and their staff are pleasant to work with. They are a good source for mobility needs.