Tim Horton’s

I’ve been to this location several times because it is close to my work. I have never once had my drink made correctly. And, once I even heard an employee laughing about how she didn’t know how to make it. I order a café mocha every time, no special instructions or anything, just the normal café mocha from the menu. Additionally, they are pretty slow even at the drive through. The employees are friendly though. If you don’t care what you end up getting and you have time to spare, I would recommend going here.

I stood at the counter for 7 minutes without being so much is greeted by one of the five employees who are behind the counter. Now I understand that they were probably all taken care of drive-​thru customers, but since I haven’t even been greeted by that time I didn’t see the reason to stand around and hope that someone would notice me. There’s just no excuse for that poor level of service

I found a cap to a whipped cream bag innnnn my iced cap!!! How does that even happen?!

My favorite coffee shop. Very friendly and happy employees! The donuts and sandwiches are a little overpriced, but very fresh and delicious. Best tasting coffee anywhere!

Coffee tastes bad.

We’ve had issues before at this particular Tim Horton’s location but today was «it»… We will NOT be returning to this store again!
Prior visits have included poor customer service, poor food quality, and incorrect orders — which we experienced with «drive thru» as well as «eat in» dining. But you figure all places can have an «off» day or maybe have some difficulties getting «good» help — so you try to give them the benefit of the doubt…
However, after today, we’re just done with this place… My husband went to get us a weekend morning «treat» of donuts. First he got an incorrect order, then when he approached them to fix the order, they were rude AND in the midst of correcting THEIR mistake, the guy interrupted taking care of my husband to hold a conversation with a co-​worker! Finally he got our order but for some unknown reason they opted to put an iced donut into a flat bag that I believe is designed to hold a bagel or a cookie — NOT a donut and I will include a picture of the result with this review! The icing was basically melded to the bag — we had to rip the bag to even get the donut out — and of course most of the icing was on the bag — NOT the donut — at that point!
My recommendation??! STAY AWAY! Don’t waste spending your money at this place! Until they start caring more about their customers, you’ll just be throwing your money out the window because you either won’t get what you ordered OR even if you do, it will be of such poor quality, you’ll regret paying for it!

Tim Hortons is known for its donuts, but in Sunbury getting donuts at Tim Hortons is just silly because Of the donut shop on the square that makes fresh and cheaper (but better tasting) do nuts!