Pep Boys

Gotta say. Been here a few times and the work I needed to get done got done. Had my tires replaced, wheel alignment done, oil change, etc etc. mechanics were quick and reliable and also sympathetic to hear what you have to say. Manager is also on top of his staff making the process much easier. Would recommend anyone trying to get work done on there vehicle to go there. Will be going there again anytime my car has trouble.

Went for their Summer Prep package service this morning. Dropped off the car and was impressed immediately. I was initially wanting a higher priced service, but the person at the counter was answering whatever questions I had, enabling me to decide to go for the summer package. The car was supposed to be picked up in a hour, but picked it up 3 hours later, personally I prepped for this before, this is something prevalent no only at this pep boys but everywhere, even outside NY. I got a call though after an hour telling me about my tires, the person was courteous and polite, and when I explained that I would change it in a couple of months, didnt force me or scare me with anything.
But heres the best part. Went picked up the car and I thought my bill would be around $ 32.00 since the package was $ 29.99 plus tax, I paid $ 13.Why you ask? The person at the counter activated and gave me a pepboys rewards card, which enabled me to use discount right away. Totally wasn’t expecting that and was truly impressed, especially after reading the 1-​star comments. I dont know if I was lucky, or the people below with the poor rating caught them at a bad day, I will definitely come back here for future car services.
Finally, just remember guys, the people working here work hard and like every job in life things are stressful everywhere. I know as customers we expect that we treated courteously and promptly, but sometimes when we do it to people doing service to us before they do it, it goes a long way. For now keep up the good work guys!!!

TERRIBLE!!! WARNING: AVOID THIS PLACE.
So i walk into pep boys because i needed a engine oil because my engine kept making a rattling noise and then the first thing one of the mechanics said to me was «we close in 1 hour»… Okay??? So you still got 1 more hour of work to do. Apparently to him he thinks he should stop working 1 hour before they close because he doesnt wanna risk staying longer to fix a customers problem? Shows how much professionalism and standards they have.
He checked my engine and said «that noise on your engine is permanent and will stay there forever» WRONG!!! As soon as i left this spot i went to one down the block and they fixed it no problem. All you had to do was put new engine oil into it and the noise went away. Just goes to show how much these ‘mechanics’ know what they’re talking about. AVOID THIS PLACE ONCE THEY SEE CUSTOMERS THEY JUST TURN THEIR BACKS RIGHT ON YOU AND DONT EVEN ACKNOWLEDGE YOU.

Have been here a few times. Always quality service, never pushy about up selling. Someone a long wait if you just roll in but they are always very CLEAR about it so no surprises. I would recommend it for oil changes as MUCH cheaper than a place like Jiffy Lube. Friendly people.
Also clean bathroom which to me means a lot because they actually care about the customers and don’t see it as a hassle.

Went in to see about replacing my tires since I had over 50,000 miles on them. They quickly checked my vehicle and made the determination that my tires were all fine !! Couldn’t have been more surprised that they didn’t try to sell me anything. Will definitely be back — I forget the person at the reception’s name but he was very helpful and polite.

I came in to replace all four tires on my Jeep Liberty with all terrain (A/​T) tires. I had an appointment for 9AM, dropped my vehicle off at 8AM, it was not ready when I came back at 5:30PM. No big deal, I returned later that night: not only had they installed H/​T tires instead of A/​T, but they put mismatched specs on the same axle! 225 on one side, 235 on the other…
When they finally had the right tires ready 4 days later (4 A/​T tires with the right specs), the manager was very friendly and apologized, I was about to leave, relieved… And then I decided to check pressures with him. At first they didn’t even know the correct pressure specs for my tires. Turns out it was 35PSI. Front right was at 23PSI, front left was at 41PSI…
Yes they can get stuff done, but you’d better double check everything. I don’t think I will trust them again with anything on my vehicle in the future, at least not this location. Sorry!
By the way I reported this issue on the website since it is a safety issue, I just got a phone call asking me if there was anything they could do, but for me the harm was done.

Worst service ever… not going there ever again… very rude and poor customer service…

I just came for an oil change, no big deal right?
Two hours and 26 minutes later it was done. Lucky for me I had an appointment. When I got there I was told it would take 45 minutes because it was busy.

Changed oil here. Spent 1 hour, costs 49.99 with coupon from their site. Employee Loyd screamed on me because there was no place to park, and I asked him where to leave the car. Guys on reception are helpful and polite. 2 stars because of Loyd. Hate being screamed.

Satisfied with the service I received. Compared to LIC Pep Boys, Amir made a world of difference with his honest and courteous customer service. I had a tire replaced, it was done very quickly and correctly (I checked thoroughly).

Bewear. customer service is awesome. .they make you feel like a king. But you will be surprised of what I got to say. Oil change. .they never changed my oil filter. I ask for full synthetic oil. I got regular oil… I didn’t know until I went for my next oil change. They never rotated my tires and I paid for it. Plus I needed a plug in my tire cause I was leaking air. Which they did fine. Total cost $ 110.00 YUP. RIP OFF.
Found out full synthetic oil change with filter and they fill your other fluids with tax is no more then $ 75.and that is either castro edge synthetic or mobile 1 synthetic. And you can see everything they do. This was at castro oil change /​car wash. Oh and free car was with oil change. I will never go back to pep boys.

came here for an impromptu battery change.
Man is the entrance a weird place to get into! Talk about very cramped quarters, with cars parked, cars trying to get out, cars confused as to where to go so they simply idle and wait!
Luckily I found a space right away and my dad went inside to talk to someone. We had no appointment, were just a walk-​in.
A guy came out with my dad, and I gave him my key, he gave us a time frame and then we were off to grab a late lunch while they did their work. Took an hour and some change, that’s it. It was in the middle of the week, and the late afternoon.
When we returned, we went inside to pay and the guy asked some questions about the car, how long I’ve had it, talked about how well maintained it was since he had either been doing the battery change himself or in the vicinity (i was happy, considering it’s a 99 Integra and I’m trying to keep it going for as long as possible!). The young guy was nice, and we chatted briefly about how cold it was. It was a big difference from the other Pep Boys I used to go to when I lived in NJ — they were gruff, blank faces, no energy or personality at all.
Definitely more expensive than a garage, around $ 120 or more, but it was winter time, ice blocks everywhere, cold, and we just wanted to get it done and over with.

The best service of any pep boys in the bourghs! 5 star rating! Store manager Alamir makes getting an oil change and service on my jeep, quick and painless. TV, free wifi and coffee, great Monday morning wake up. Xoxo Liz

Just had my brakes, an oil change, and a few other things done with my car at Pepboys. I cannot compliment them enough. With great ease I dropped my car off after work yesterday and it was ready by 10:30 today! My car is foreign and a make that is no longer in production… So it is not always easy to get parts. The prices were very fair and the customer service superb. From the minute I walked in and spoke to the gentleman in the shop behind the desk in the service area I was treated with courtesy and great professionalism. Thank you for your fabulous service!

Went there to change Ignition coil for my 2000 Acura TL, 10^th May 15, Sunday. Ignition Coil which I bought from their next door neighbor AutoTraders. They come up with a hilarious quote to change 6 Ignition coil. $ 543, the first sentence came out of my mouth, What the Heck, you guys are smoking out here.
Do you know what Ignition Coil is?
I really don’t know what the heck they are smoking there. To replace ignition coil the labor fee was for 4.2 HOURS … 0.7 hrs to remove on. It only has one 2×2 screw to remove for each.
So, to remove a screw they will take 0.7 hrs. What the heck.
Seriously if there was a button not to rate. I would. They are a complete bunch of idiots who things they can quote any number and the customer will pay for it.
Sole purpose of the business is to serve customer and build a healthy relationship which last a long time.
Not something, based on Fraud and cheating people.
FYI it takes 10mins to change 6 ignition coil. Here is the video from youtube
I don’t know what they will do for the rest of 4.1 hours they gave a quote for.
I wonder?

Friday night made an appointment for car service next morning Saturday at 0900. I get there at 0845(15minutes before my appointment). The car was driven around to be test driven at 1030. Car then came into garage for about 20 minutes. Was told mechanic was messed up from a car accident that occurred night before. They will jump on my car asap.
I sat there for about another 15 minutes and a mechanic began checking it out. I then left for a walk maybe grab some coffee. I get a call that the parts needed are not in stock and won’t be delivered to shop until 130pm. This call was about 1100 by the way.
I’m like ok, I need it done. I’m leaving neighborhood call me when I can come get my car.
About 330pm I receive a call, want to say maybe layer but I’m being nice. Call saying their specialist is going hone and he want to check it out bc the parts they are going to fix may not be the problem. And asked me if they can hold my car until Monday. Why monday? Bc they do not have a specialist on Sundays. Yea, thanks but no thanks I’ll get my car. So on a Saturday morning/​afternoon I wasted it bc my car sat with pep boys and got nothing completed. That will never happen again.

Thank you woodside pep boys for being availible to see me. Other auto repair shops had an hour to two hour wait.
In response to mechanic Scott Meyers, who, as I was on my way out, yelled at me saying «let me know where you can find a 3 dollar spark plug.» Go to
, search for «spark plugs» and you’ll find spark plugs from 1.98−9.98.
Mr. Meyers, you might have shrugged when I told you that.
I could see you were upset when I wouldnt have you work on my vechical, maybe that’s why you yelled, maybe you were having a bad day, I know I was, but I didn’t take it out on people. Your tone and overall disasified attitude was piggish, and unprofessional.

Very good, friendly and thorough service. Prices were reasonable, the waiting area was very comfortable with a Keurig machine, big screen tv, nice seating and restroom. In a good and very accessible area as well. will be back there when I need auto work.

After a few unpleasant experiences in the Ridgewood Pep Boys store, the representative for this Sunnyside store called me to help straighten out my concerns. I am pleasantly surprised at Pep Boys desire for damage control and customer service. It’s pretty rare in corporate America and this kind of outreach I think is pretty great.

Do Not Go Here
Pep Boys in Sunnyside claim things are broken when their not and will charge you for not fixing it. They claim my brake lights were broken when I went there to fix something else. Then they stuff my windshield spray line under the fender to create pressure so no windsheild fliud would spray and try to charge me to fix that also. Luckly I myself am a handy person and saw right through them theives.
I am not sure they even fixed what I originally went there to fix?