Excel Auto

I had a GREAT experience with Abe’s Excel Auto. I’m now a proud owner of a Porsche Boxster (white w/​blue leather and convertible top)! The price was recently reduced to a bit less than blue book, and condition was excellent :-). The simple interest financing he secured me was helpful enough for me to now establish even better credit. Abe took the time to devote to all my needs and questions. A truly positive experience. Thank you Abe!

I had a horrible experience at Abe’s shop. I understand I am younger and might not look like I could’ve bought a car, but that doesn’t make it acceptable to be so rude to a serious buyer. Abe still showed me all the paperwork for the car I was interested in (I don’t remember how updated the papers were that he showed me; everything was shown very briefly and I hardly had a chance to look at the documents) and he came along with me to test drive the car. I was expecting to do a full test drive but Abe only showed me around a 5 block radius — and only through a quiet neighborhood! How am I supposed to gauge a car’s quality with so little time?! The whole time I felt rushed and my serious questions I had about the car were brushed to the side. The lot is full of «reasonably» priced beautiful cars. He told me that he sells his cars for wholesale value to push them off the lot as quickly as possibly. Now I can understand why because apparently, from these other reviews, most of them have problems! I am so happy I found my dream car at a different dealership. It seems that I avoided a whole lot of mess.

Bottom line about this place is that Abe is NOT a good sales person. Look, it is the car sales business so there will be alot of negotiations going back and forth and the customer will most likely not buy the car. Abe takes it very personal and becomes very offensive and RUDE when you say you will think about it. When my girlfriend said she will think about it Abe threw the key holder blanket on his desk and threw a big fit!!! The woman that works with him even had a slight look of… wth is going here… when he was throwing his temper tantrum. When we walked out to go to our car he followed us out and literally was yelling at us saying that we wasted his time and would not buy regardless of the price. Big dealership or family owned used car dealership… Abe, from one salesperson to another you cannot be rude to your customers because in the end you won’t have your car sold and a review like this will be posted for your business. We were not rude to you at all and you were 100% rude to us!!! My recommendation for this business is that you do NOT deal with Abe! Terrible sales person. Terrible! If you DO decide to come here, then please talk to the woman. I forgot her name, but she is a LOT friendlier than Abe. Abe, if you want your cars to be sold, then do yourself a favor and don’t show up to your business! Let people who KNOW customer service sell the cars!

I recently purchased a vehicle from Excel Auto and the staff was very friendly and extremely knowledgeable. All the vehicle information was provided online, so I was able to review all the information about the car prior to test driving, it made it extremely helpful when trying to buy a vehicle.
The staff at Excel Auto was extremely diligent in their work. During the car buying process, everything was extremely thorough. Excel auto had a third party mechanic inspect the car, and I was also given the option to take the car to my mechanic if I wanted to, it was so nice of Excel Auto to allow me to do that, they are extremely trustworthy. My mechanic inspected the car, and the car was in great, clean condition. During the car buying process the staff was extremely helpful, it made the experience painless!
Today, my car is running great and I am so happy! I am so happy I purchased my car from Excel Auto. They went above and beyond to make my car buying experience great and I ended up with an amazing car at a great deal! Thank you Excel Auto!

HUGE Buyer Beware! We bought a 2008 Sport Trac advertised on Craigslist from Abe Ashari, the President of Excel Auto on October 3, 2015 for $ 11K+. We test drove it and everything seemed fine and Mr. Ashari produced two documents; A vehicle Inspection sheet giving the Sport Trac a clean bill of health on July 20, 2015 by Tom at USA Tech Services. The second was a Vehicle History Report from
. We didn’t notice at the time, how old the dates on these reports were, or that the truck had been driven 761 miles by someone since those reports were made.
We never even got the truck home from buying it, when the check engine light came only 15 miles into the drive home from Excel Auto dealership! Additionally, we heard a rear driver side grinding noise once on the freeway that wasn’t heard during the test drive around town. Once home, we called Mr. Afshari immediately and he recommended we take the truck to his colleague «Tom» at USA Auto Tech to get a code reading check. We complied, «PO741 Torque Converter Clutch System Stuck Open». Mr. Afshari immediately referred us to another automotive colleague name Alfredo who is a auto mechanic for Aztecas Transmission located at 1608 Almaden Expwy, San Jose. Mr. Afshari said he’s familiar with the warranty company’s requirement to the use only certain mechanics and he recommends Alfredo at Aztecas Transmission, they have been doing business together for years. Mr. Afshari told us we could KEEP DRIVING THE TRUCK (despite the check engine light) and not to worry about anything, his mechanic will take care of any problems with the truck and it won’t cost us anything. He stated the work will be covered by the 90-​day warranty Mr. Afshari paid for through AUL insurance.
Following every instruction made by Mr. Afshari, we made several trips to Mr. Afshari’s friend Alfredo at Aztecas Transmission but all was fruitless, as the check engine light kept coming on after about 15 miles each time. Having to arrange for a driver to drop off and pick up the truck, for weeks, was a total hassle and waste of time. Afshari’s mechanic told us he rebuilt the torque converter with new parts and then when that didn’t work, the mechanic said he replaced solenoids. The truck was in and out of the shop several times until Nov 3^rd (a month since we bought it, and yet still not working or undrivable!) We asked Mr. Afshari for a rental vehicle for an impending trip in which we had planned to drive the truck long distance, but he refused and referred us to the AUL warranty company suggesting perhaps AUL is willing to pay for a rental car. When I called the AUL warranty company, they said that there was no rental car policy and worse NO CLAIMS had ever been opened for the work done on our truck. Further noted, without pre-​authorization warranty work already done would not be covered! AUL also mentioned the warranty only covers maximum of $ 1500 in repairs. That’s not what Mr. Afshari had said. He told us all repairs would be taken care under the warranty and at no cost to us. AUL also advised us, we could have taken the vehicle to any certified repair shop of our own choosing. Mr. Afshari told us we needed to go to his colleague in order for the repairs to be covered.
We took the truck to our mechanic who verified that there was NEVER any work done to our vehicle! The bolts to remove the transmission to work on the torque converter and the transmission coolant lines that would have had to been removed, showed no sign of ever being touched! The new repair estimate is $ 4288 just to make the vehicle in the «as advertised» condition it should have been when we bought it. Had we not discovered early that no work was ever done, the warranty period could have run out and we’d be stuck with $ 11K+ truck that is un-​drivable and no warranty coverage.
Also worth mentioning, the last several times I tried to call Abe Afshari to discuss the inoperable truck he sold us, he pretended he didn’t know who I was and seemed to not remember he had sold me a vehicle. I had been in frequent discussions every few day with him for over a month about the mechanical issues. Now he conveniently doesn’t know who I am and when I call, he does «his dance». The last call I made to let Mr. Afshari know we were well aware that his mechanic (and probably him) defrauded us, he became defensive and said he no longer had any obligation to us, that this was a problem between us, the warranty company, and the mechanic. I told him that I’m pretty sure he was aware that the truck was already broken when we purchase it from him and that we expect him to act responsible by either paying for the repairs or return the truck with a full refund. Mr. Afsharu refused to do either stating that the truck was sold «as-​is». The matter has been turned over to our lawyer. Think twice before purchasing anything from Excel Auto. Mr. Ashari and his two cohorts appear to be doing some shady business.

Lied to my face. I bought a 2002 Nissan frontier 6 weeks ago, and we worked out a deal to where they would give me the parts to fix my tailgate. I was told the parts for an older and I would have them in a couple of weeks. 6 weeks later now they won’t return my calls. Forced to file law suit, small claims pending.

No problems here with our purchase of a very nice «used» 2000 Honda civic for my son. We live in Boulder Creek and the first test of the vehicle was driving over Bear Creek Rd. All good. The owner and sales lady were very friendly and worked with us on the price and we were out the door in minutes. Happy with this transaction, worthy of a good Unilocal review.

[Edit] 8÷19÷15 — «Mini Cooper, one too many problems»
I hate to give such low rating, but I am very disappointed. I’m us very understanding but this was absurd. I never have felt so cheated. My car started having problems less than a month. If he told me honestly from the beginning that there are parts that need fixing I would be fine, but no. What gets me the most is that I needed a sturdy car because I will be traveling to LA a couple times a month and he knew that. Couple days before my trip my battery light went on. At first I thought, «okay, I just go to the mechanics myself and change battery. No problem» but then my steering wheel was locked as I was driving! Scared the shi-​crap out of me. Then the abs light was on… so I parked on the side (didn’t know I wasn’t suppose to turn off the car when its low battery) so I ended up being stranded and had to call tow truck. When I got it towed to a nearby autoshop, I did a battery change and it turns out that acid came out and was all over the bolt and when they replaced a new battery in, it wasn’t charging… finally after a day later it was the alternator that had problem… I felt like I was cheated and Mr. Abe sold me a defected car. I tried to reason with him because I got this car LESS THAN a month and he wouldn’t pay for the fixing. His response was simply because I had bought the car and is not his problem. okay, I get that but my unsatisfactory was before he handed me the car he clearly stated everything was thoroughly checked. Yeah, so thoroughly checked that they missed the alternator? Please. What he ended up doing was told me to get my car towed to his known autoshop in San Jose (he didn’t pay my towing fee either). I ended up getting the alternator (I was told it was new, but I’m very skeptical of his work and the people he introduced me) for $ 500. That, I do think it is cheaper than outside market… anyways, at first he said the autoshop can give me a discount price at $ 350 and himself will pay $ 250 max. Okay, that seems fair that I pay $ 100 out of pocket, but I shouldn’t even have to pay a cent in the beginning if they had checked it thoroughly. Anyways, Mr. Abe took back his word and only paid $ 150. Didn’t want to pay half of the replacement fee. He said if I try to push any further he wouldn’t pay at all, what kind of service is that? I am still your customer. He didn’t even want to meet me in person… shady AF. Never again do I want to purchase from a private dealer. I rather pay a little bit more next time than to spend extra time to deal with frustration. Overall, I personally wouldn’t purchase from him. He may seem all friendly at first but I wouldn’t trust everything he say, says an older gentlemen I sat next to while waiting for my car. This whole process took about 3 days. For 3 days I was carless… Learned my lesson.
PS, the autoshop that Mr. Abe told me to go to is USA Auto Tech & Services. The mechanic who helped my car was Tom, I think he was probably annoyed of me complaining cause he had to be the middle person between Mr. Abe & I. But I still thank him for helping with my car. Also this guy name Bihn, I liked him the most. I ended up getting a new battery even though he said my exploded battery still work… who knows how long that old battery will last. Last thing I wish is to be stranded on freeway, no thanks. Bihn ended up charging me $ 120 for new battery and labor included. Oh, if you purchase an alternator from them is lifetime warranty and battery is a year. Hope this helps (:
[Original] Mr. Abe is such a sweet man. Even though we insisted on sharing a bottled water, he gave each of us one. His service was excellent, I felt like he treated me as if he was my own uncle didn’t cheat me or anything. I actually imagined this auto place a bit bigger, but there were probably 15 cars? Honestly, I wasn’t going to this shop originally but the listing for a mini cooper disappeared from another dealer… another plus was that Mr. Abe made all the corrections I had asked about the car. Before he handed the car to me, he went over the headlights, fender, AC & brake to make sure everything was just I had asked for. So far I haven’t found any problems and I hope not to. Thank you Mr. Abe (: