Extra Space Storage

Great service and location.
Units are clean. As advertised.

Really nice people! It was quick and easy to get the storage. I have relatives that have rented from here and never complained once! Very happy with this place.

These guys were fabulous! I needed a place to store my car ASAP and they were able to offer me a spot, get me into the office, handle all the paperwork, provide me with easy access, and get me on my way. They were lifesavers and I couldn’t say enough nice things about the entire process. What a crew!

PLEASE SEE THIS PLACE… I came over to see David on my lunch break. In 15 mins I was signing my simple electronic agreement and out the door before I knew it. This place is spotless, the office is in perfect condition, the unit was clean and ready for use. I even got to ride on a golf cart. Truly a pleasant experience, moving is so stressful, it’s always at the worst times and DAVID made my day. This man follows procedure to the «T». Not one detail was left out, we spoke about any typical concern with ease and really made this a easy item to check off.
I HIGHLY RECOMMEND THIS EXACT LOCATION
Thank You David

Before Extra Space Storage bought out this facility it was great. But now, customer service is way down and they are jacking the rates sky-​high!!! BEWARE — my unit has increased almost 40% in the las 14 months alone, so NOT cool! (The facility has mad no improvements during these increases. Just a post card every three months to say your rate is going up another $ 30, $ 50, $ 60 per month)

Thank you Mark for helping me out today. I was literally in and out for selection of a unit. Experience was smooth and free of complications. Mark was Very friendly and informative. He answered all our questions and leaving us satisfied with his knowledge. Definitely will recommend this place.

This was so fast and easy to book the storage space. I reserved an available spot online, arrived and met David who was not only ready for me but also guessed who I was. We went through the process of signing the paper work and he even informed me that I could use my own insurance to cover the items I was going to store. He got me set and I was in the unit dropping my gear off with in half an hour. Thank you for being so clear and efficient!

The facility itself is top-​notch. It’s clean and well kept, they have gated access 6 AM through 10 PM, and there are copious security cameras. The only thing missing is alarms on the doors themselves, and I’ve never actually seen a facility that does that (though clearly some do, since there’s a checkbox for it on the list attached to the empty units here).
Why only three stars? When you visit the website, they give you a «web rate». Don’t expect to pay this amount.
First, there’s mandatory insurance, which I couldn’t actually find mentioned anywhere on the website, even after the fact. Not sure if your homeowner’s or render’s insurance covers storage, or didn’t think to look for outside insurance? (Why would you?) That’s an extra $ 14 per month.
Then there’s the administration fee — also conveniently not mentioned anywhere during the reservation process. Between the insurance and administration fee, the 50% off deal I got through the online reservation disappeared pretty quickly.
Ironically, the price, location, and facility were still decent enough after adding insurance that I didn’t just walk out and store elsewhere. All they had to do was be upfront rather than dropping one hidden fee after another during the signup process. I guess it gets people in the door, but it certainly doesn’t inspire confidence in the long-​term viability of the arrangement.
I would be hesitant to use this facility if I were renting anything but the smallest unit whose contents I can easily move.

My first experience with a storage facility was very easy and smooth. Kristopher and David (?) made the experience a pleasant one, good to know they will be watching over the facility. The site is clean and the gate is always closed. Turning out to be a good move?

I have been a customer for almost a year.
I have upgraded my unit from a 5×5 to a 5×10 with no issues, but today I tried to upgrade from my 5×10 to a 5×15 and was told the web rate is only for new customers.
I received the web rate for my previous upgrade, but it is unavailable for this upgrade.
I talked to corporate and they explained that «web rate» is actually a NEW CUSTOMER rate, and also that if I close my account it must be closed for 3 months before I can be considered a new customer again.
I guess I will take my business elsewhere, since they do not want my money.
Edit/​Update since the owner responded to me:
Do you not understand what the word «web» means? it does not mean «new customer» it means INTERNET WEB SITE. «Web rate» therefor means the rate you get from the web site. It does not imply new customer AT ALL nor is that written ON THE SITE. So it comes out as a scam. THEN your company DID let me upgrade at the web rate once no problem, that just reinforces the concept that it’s a scam! You apply the rate when you want to, and not when you don’t.
Everything about this experience was shady, and your company has only three things going for it: LOCATION, LOCATION, LOCATION. Your customer service both local and corporate is atrocious, your pricing is scammy, and the facility is nothing special by any stretch of the imagination. Seriously what kind of customer service representative actually verbally fights with an irate customer? Send them back to training, if they even had any.
Summary of the two rate plans from this company:
«Web» rate: The rate new customers are charged even if they walk in off the street and have never heard of the internet.
Normal rate: The much higher rate they only charge loyal existing customers for being so troublesome as to upgrade or downgrade their unit.
I guess they’d rather have a huge amount of turnover than loyal customers.

Great place! when leaving is kinda tricky to maneuver to get back to main hwy.
Thomas J

I got a storage here after moving to a smaller place. David was super helpful and amazing. He gave me tips on how I should get the most of my storage space. It’s clean and secured. I was given access to the moving truck when I moved in. I thought was a nice bonus. I’m very happy.

I stored a travel trailer here for about 6 months. Front office staff was always friendly. I never had to worry about the trailer I felt it was safe here and never had a problem. I would definitely use them again.

DO NOT RENT FROM THIS FACILITY. the people who run this place is absolutely nasty. If you are there minutes after closing time, the old man comes and yells at you. Also be careful when you send a check for payment. We were assessed a «late» fee when we sent payment on time and even when we proved they had cashed our check.

This is a mixed review about All Aboard in Sunnyvale. Overall, a negative impression.
Pros: Well kept facility (not too dirty or cobwebby), can pay online, security pretty serious, close to where I live.
Cons: After you’ve been there a few months, they jack up the monthly payment due
I started renting there through a special promotion that ran out. Cool, exactly what I expected. Then 4 months in, I get a letter saying the rent will go up $ 2 more than I’m currently paying. I go to make a payment and see that it actually went up $ 11 dollars more my current price. What the hay?!
I call the corporate office, they couldn’t get me off the phone fast enough telling me to call Sunnyvale. Sunnyvale says they can’t control the rental price changes or what’s in the letters sent to Customers. Gee, awesome customer service. Of course, it’s a big deal to move out of the storage unit so they really got you by the short hairs. I’m hoping the price doesn’t go up too much more before I can get out of there.
Beware. A warning to others before they get trapped in the rising storage rental fees.
I’ve rented storage at other facilities around the San Francisco Bay Area. This is the first time I’ve experienced something like this rental fees hustle.

I had worst experiences in this place. I don’t know a old lady works there is the owner or not. No matter what she is, she treats customers with absolutely no respect at all. You will wonder who is paying to who to get the services. DO NOT RECOMMEND THIS PLACE. When I think about it, the old lady has to be the owner of the place and that has to be the only way possible that she treats customers like dirt. Maybe she doesn’t care one more customer more less wont make her life any better or worse. Or she is one of the remaining old white supremacist still living in a big town.

the manager uses the «bait & switch» approach when you sign online for $ 1 move in + the administration costs ($ 20) but wants you to pay the following month up front also so the total to move in is like $ 100 bucks. and they’ll have you sign your contract and everything so u should be prepared to have the 2^nd month’s worth of rent up front the day you move in otherwise don’t go here. i ended up going to