Flag Overhead Garage Door Service

I have a very OLD garage door/​opener. I had this problem for so many years, seem like nobody can fix/​diagnose the problem. Especially in the winter time, I had to open and close for many time in order to close my garage door.
I called Herman for service. He came here on time, checked garage door’s condition. Then he immediately found out the problems were and fixed them with very fair price. Also, he gave me an option to get a new garage door, but he never pushed it. He did a lot of adjustments, made my garage door runs so smoothly. Thank you, Herman! I definitely will recommend Flag Overhead/Herman’s service if you have any garage door/​opener problem.

I hired Herman to help me fix my garage door. It was having issues opening and only opened a quarter way. Originally, I thought it was a spring issue and asked Herman to help me diagnose. Herman was extremely professional and knowledgable and immediately helped me point out that both my springs and my side steel wires are due for a change as they are old and looked to be snapping soon. Herman’s price is also very reasonable with two springs coming out to be around $ 300 or so. Herman ended up replacing both of my springs, two steel wires, all of the bolts and nuts, tuning my garage motor, and then oiling everything for slightly less. Even more so, Herman had an extremely professional attitude and honest down-​to-​earth business ethics. Herman always starts the conversation by clearly detailing out his costs for doing particular services to avoid unnecessary arguments later. I really like working with Herman and will highly recommend him to anyone that needs a trusted garage door expert! I for sure will go back to Herman for all of my own future garage door needs.

The spring of the garage door broke on weekend night, Herman is quick to response and provided an excellent job in replacing both springs professionally. He also checked the cable and lube the belts and wheels. The garage door back to functioning on the same night. Clear communication, speedy response, great works, and would recommend!

Did a nice job replacing my old opener after it died. Also traded a remote unit to open the door with one I had that wouldn’t work for an even trade. Even came back a day later when the sensor stopped working to help troubleshoot the problem.

Herman had repaired our old beat up garaged or a few years back installing a new spring and cables. Due to the great experience we had then, I called when it was time to upgrade to a new door. He quote for total replacement was within budget. He kept to the schedule, arrived on time and installed a great looking door and new wifi motor. No longer due I worry if the kids leave it open.
He ensured we had a complete replacement of all tracks and replace all remotes and key entry pads we had before. He even offered to reduce the cost and reuse the old motor that in his words «still has lots of life left in it,»
The installation project was kept clean during and after the project it looked like they never were there other than the new door left behind. He took the time to ensure everything was programmed to our satisfaction before departing.
After a day or two enjoying the new door, I noticed a small gap under the door when closed due to uneven concrete. Herman returned to the job and installed a thicker bottom seal free of charge and did away with the gap. This ensures no more pool inside the garage due to heavy rains.
Will call on this team in a heartbeat again and reccomend them to all family and friends.

My tenant had not reported problems with our garage door until it completely broke. One of the springs were broken, so the arm/​bracket holding the door to the chain broke and the motor blew.
These guys were prompt came in did an assessment and gave me quotes and a fair price. My tenant was also completely stressing me out and these guys totally calmed me down and organized all the repairs told me not to worry about the door.
They replaced everything and cleaned up the mess the tenants had made in the garage as well.

Herman came last month to replace a broken spring on a Sunday. He arrived within the hour to take care of the task. He was polite, sincere, and fair. A month later, he returned upon my callback to review a squeak when the door opens. He adjusted the cable wheel at no cost. The squeak appears to be gone now. Thanks, Herman!

Herman is the Best. I called him for an emergency repair and was so impressed I called him back when I needed a new garage door. I shopped around and no one can beat Herman’s price, but the best part is how quick he can get the door. Everywhere I checked it was 4 – 6 weeks… Herman was 3 days. I am so happy, and I have a beautiful garage door. What an improvement, my neighbors told me when they are ready to replace there garage door they will use Herman. I would give him 10 stars if I could… like I said Herman is the Best

Just called get a price. They asked I wanted to make an appointment. I said no I need a price. Oh you just want a price. And they hung ip on me just because I wanted a price.
They called back concerned about the accuracy of the phone call. He was very professional with his questioning. Its comes down to his word against mine. But I changed the rating because they cared enough to respond professionally.

Our garage door spring broke late Sunday night and Herman drove from Sunnyvale first thing in the morning and had us back up and running in less than an hour. Highly recommended.

Really enjoyed the quick and efficient service provided by Flag. The spring broke on our rollup door. Same day called and made an appointment for next morning. Repaired in 1.5hrs. Can’t ask for better. Highly recommend.

Jason did an amazing job. Quick install of the liftmaster we bought, went above and beyond to make sure we were all set (lubricant, chain, sensors, keypad). Tested everything. Showed us how to override things. Gave us tips about strange things (like sunlight into the sensor causing it to not work right). Even cleaned up after himself (swept up staples, nails, etc.). Great job!

Herman installed a new garage door opener for us in February 2014. About 5 months later we were having trouble making the door operate properly. It would intermittently go down part way and then open again. I called Herman for service and he told me there was nothing he could do — «that’s just the way openers are these days» — and the installation was out of warranty. I finally discovered that he had done the install wrong. First, he put the safety sensor receiver where the sun shines on it even though the installation instructions say never to do that. Second, he took a shortcut and cut the wires on the sensors short, using the old wiring instead. I discovered this later when I called another door service company in frustration and they installed new sensors correctly with the manufacturer’s long wires. Since then I’ve had zero problems. If you use Flag Overhead Door, make sure he does it right!

Everyone we dealt with at Flag Overhead was courteous and professional. However, they twice misdiagnosed an issue with my garage door resulting in unnecessary repair and cost.
We called Flag Overhead because our garage door would intermittently stop closing. On their first call they replaced a spring in the apparatus. A few weeks later the issue reappeared and we called again. Based on age of system (~15 years) and brand (Genie) they suggested replacing the the entire overhead system. Given this was an expensive option and we had a few remotes programmed already, we ended up settling for a used motor which they installed. Unfortunately, the issue reappeared after a few weeks.
After $ 285 spent without a fix for the original problem we called a competitor who diagnosed an unbalanced garage door. After spending a final $ 85, the situation seems resolved.
Again, based on timeliness, courtesy and professionalism I’d recommend Flag Overhead, but I would also recommend double checking their diagnosis and recommendation — especially if you own a Genie garage door opener which they’re not fans of.

Awesome and speedy service! I left a voicemail and they called back within 10 minutes. I explained the problem, they gave me a rough estimate over the phone, and said someone would be onsite within a couple hours. James was onsite in less than an hour. He found the gear on the garage door opener to be going out, so it ended up costing more than was quoted over the phone (no problem). He replaced the gear and did some general maintenance. He also took the time to answer some of my questions and gave some general tips to keep the garage door running smooth. In all, took about an hour to fix. And now it is running better than ever (the garage hadn’t been serviced in at least four years since we moved in)! Thanks James!

Nice folks, showed up on time, courteous, professional, provided an honest opinion about the repair to be done .
James&Herman are good.

A few years back my renters had issues closing the garage door. I went to Unilocal and found Herman who came the same day to fix the garage. My tenants told me he was great! Fast forward a few years later to yesterday when my garage’s wire snapped (and last month when my garage couldn’t close) and Herman and my garage are buddies. My garage is about 15 – 20 years old and I love how Herman calls me back right away and fixes the issue that day. (The first time he had to purchase the part but he still came back later that day and it was a weekend too) He’s very professional and is honest with his work. Even though it was a sauna in my garage on a hot summer day he didn’t complain. I did, however offer him some nice cold water! :)
I would definitely call Herman for my garage issues and couldn’t think of anyone better to get the work done! Also, I just don’t hand 5 stars to everyone I Unilocal!He’s the real deal.

The guy who answered the phone kept interrupting and didn’t seem to figure out I wanted garage door repair, in spite of my repeating that, and their business being just that. He said they WILL have to charge me $ 65 just to come out and figure out what needed to be done — although he said they’d apply that towards the work. (Btw, a competitor in the same city as you comes out to give a free estimate.)
And when I asked where they are located so I could talk to someone to ensure we were clear on what needed to be done before I was made to pay $ 65, he asks me, «What are you trying to establish here?» Well, here’s my answer — I’d like to know if I could trust you to do a good job when you charge right off the bat. (Also, that same competitor is a lot more courteous AND provides free estimates!!! Guess who I am going with!)

I called a few of the top rated service guys and Herman was first to pick-​up the call. He came right away the next day on Sunday, was polite, professional and had integrity. I’m sure he could have told me I had to replace the whole thing, but instead he said it’s one part he thought would fix it. He had to order the part, so he came back the following weekend and for $ 135 it’s all fixed and working great.
Herman is responsive, he called to follow-​up to schedule coming over. On time, he came both times exactly when he said he would and even let me know the morning of when exactly he expected to be there vs the normal 2 hour window.

My garage door motor began making weird grinding sounds then eventually stopped working altogether. I scheduled and got an appointment with Herman to be at my house within 24 hours. He came on time, diagnosed (stripped gear), and fixed the motor within one hour for a great price.
Summary: easy scheduling, fast and professional work for a great price. Easily recommended.