Fry’s Electronics

Compared to the other stores, the service is ok but there have been times where the staff could not direct me to the section I needed to go. The inventory is good and the prices are fair. Best of all the parking lot traffic is not a hassle like the other stores.

Another mistake coming here. Unless you like bad customer/​no customer service, don’t go here. Who would ever think that they can get bad service from 4 different people in one day?! Well, i just experienced that today! First it was in the tv department, then the appliances. Was thinking about walking our with three items today, but thanks to the workers there they saved me about $ 2,000!
Would not recommend coming here!

Bought a new laptop from here — great selection and overall the service is okay. Unfortunately the machine I bought had a defective keyboard and started to fail shortly after I bought it.
Since I was travelling I wasn’t able to return the laptop immediately. Emailed the manager — couple hours later he replied saying they would still let me do an exchange and they would also swap the hard drive into the new machine.
Although getting a defective laptop wasn’t ideal — the resolution was amazing.

Worst customer service. You need to wait nearly one hour to talk to them and finally your question will not be answered.

My family went the day after Christmas to buy some drones. They have signs all over that say they honor internet pricing.
We went on Amazon found the drones we wanted for $ 19.99 instead of $ 29.99 and happily took them to the register to pay.
My husband and I had no problem. My college aged son was given a lot of hassle. They said they had restrictions and Amazon wasn’t one of their approved vendors. When he asked to see the policy they could not provide it. When he asked to speak to supervisor and the supervisor came and she couldn’t approve it so she called the store manager. The store manager arrived and was frankly very rude to him. The tone of it was «you’re trying to cheat us».
When we finished paying we walked up to see what all the hassle was and watched in amazement how they were treating him. When I said we bought them and had no trouble then all of a sudden it became the cashier who sold it to us problems he had made a mistake.
Ultimately they honored it but for the $ 10 they were saving it cost them a lot of goodwill and frankly I don’t think anyone should shop at frustrating.
The policy is very misleading it’s unclear how to interpreted it’s not clearly on their signs and the people were managing the place are idiots.

The worst.
The place always surprise you with the most atrocious service and products.
Last two times wanted to spit in their face.
Ordered a monitor online and had it for pick up. So I went in and proceeded to pick up my item. They try to pass off a floor model as the one I ordered. Never did it say I was ordering a floor model. So I walked out. Time wasted.
The last time. I decide to give them another chance. Shame on me for believing that this time would be any different. I place the order with my promo code. The email says to place my order before the 9pm to have the promo code be effective. So I place the order for pick up because I would arrive in 2 weeks. So I placed it for pick up. Filled out the form and my credit card number and placed the order.
Went in the next day to pick it up. The email said it was ready to be picked up. Again they waste my time. Saying it was a one day promo code. Then why take my credit card number.
Dirty stinking MFers.
Doing all my shopping through Amazon. Founds the same items at or below their promo price.
Don’t waste your time at Fry’s.

Totally waste of time and money. I got a 4K TV and it developed a crack in less than 6 months.
The extra service plan which I bought does not work as its crack.
They said as courtesy they will return the service amount.
They take a lot of time and sell the warranty as if they cover everything. It’s the same coverage which Samsung guys provide. Just that these people are making money in the name of extra protection plan and service warranty.
It’s a WASTE of time buying service plan or warranty from FryS.

Although I was able to find what I was looking for here, the employees were extremely rude when I asked them questions about their policies and details about the product. Rather than finding someone either more knowledgeable or patient, the man just rolled his eyes and walked away to tend to other matters, muttering something under his breath.

Such a waste of time. Their price matching is stupid and takes too long. Needed a mouse then went there to check it out. I also checked bestbuys’ website. Bestbuy was cheaper. They won’t honor it because it’s a different color. Same model but different color!
Ok, she said check it in amazon. It was even cheaper BUT they won’t honor it again unless «it was sold and shipped by amazon».
Finally I asked for the sale price they had 2 days ago. Still no go.
Thank you for wasting my time and I will just go to amazon that is $ 40 cheaper and doesn’t charge tax and free shipping! I should’ve just stayed home and buy from the internet. They are not the cheapest and they don’t care about your business.

I was looking for a USB cable for my Sony camera. Even though they did not have it in stock, the worker who assisted me came up with awesome alternatives. Had just visited Best Buy and the service there was awful. They were trying to convince me to buy an obviously wrong item with the excuse I can return it any time… waste of time!

TAKE YOUR BUSINESS ELSEWHERE!
I tried to get a new car stereo. The guy (Rodrigues) didn’t know what he was doing and also did not even know how to type! How can you work at an electronics store and not know how to type properly?!
I had to painstakingly wait as he typed my information into the computer and print out the quote. I learned from another Fry’s that any deck over $ 110 is free installation. I told him this and he STILL put it on the quote sheet so I figured I would tell them at the check out.
I get to the checkout and tell them it’s free installation and not even the customer service manager knows their own company policy!
So she calls Rodrigues to come over eventually and sends him back to the department to get it sorted out. We literally stood there for 30 minutes waiting for him to come back.
As we were standing at the front, there were 3 other cashiers that needed something from the manager and there were only 5 registers to begin with… so the line built up quick.
After 30 minutes, we were so tired our feet hurt and I told the manager that we were leaving. She speaks into her walkie talkie and says «Oh! He’s on his way!» So we decided to give him a few minutes. 7 minutes later… he still doesn’t show up so we just told the lady CANCEL EVERYTHING and we just walked away
What a disappointing experience. I am never going to this Fry’s again. You should go to the Fry’s on Brokaw Road. I got in and out in 10 minutes with no problems thanks to their service (Thanks Roger!)

Fry’s Electronics has awesome stuff (Including handcuffs and pepper spray, if you need that stuff), but good luck finding it! Customer service is non-​existent and employees have NO IDEA what they’re doing.
Pro: lots of stuff
Cons: no help and difficult to find items

I like looking around at fry’s but I will not shop here anymore. They would not price match an item on Amazon. The cashier simply told me to go buy it from Amazon. So I will.
I will still come here and check out the large selection of electronics they have but then I will simply buy from internet. I tried not doing this to give business to department stores but apparently the store itself doesn’t care.

This Fry’s smells like feet. As soon you as you walk in it just reeks like feet.
Kind of like a sweaty gym room. I think they need to change or clean the store’s air filter.
Also — the place just feels run down. Everything is dirty and unorganized. This is the Wal-​Mart of Fry’s locations.

It’s extremely okay.
They have a lot of technology and the prices are reasonable. Of course, do your research before buying anything or you might find you’re paying too much for old equipment.
I’d been searching for computer-​related storage and wasn’t sure what to get. Photographing at skate parks, I tend to generate more photos in one day that most people take in two years.
Even after deleting the bad photos, I end up with tremendous storage needs. Fry’s carries some Western Digital RAID enclosures and kits that make it easier to handle those. In fact, I ended up selecting a MyBook Duo that automatically mirrors everything to a second drive. At $ 379.99 for the 8 GB (4 GB for real world use with mirroring), it was «only» $ 110 more than the 4 GB model.
I had no actual help with the purchase, but someone wanted to fill out paperwork at the end, so he could add my purchase to his numbers before I headed to the cash register.
Everyone was pleasant but you have to do your research ahead of your purchase.

What’s different about the south bay? Their are no more mufti page Fry’s Friday sales in the SJ Mercury. Instead, there just a small one page «ok» deal. Fry’s wants you to sign up for email adds for the «real» sales and reduce their use of news paper adds. The problem is they don’t want you to share the email deals and everyone gets a special individual daily «Promo Code 678xxx «.
Now the problem, a new promo code each day, new sale each day. and lots of confusion, There is always an unknown what’s on sales in the store as the Promo Codes items are never marked on the shelf, Dam you Fry’s, I got three special codes in one day for the Christmas sale You could stand at the checkout line with the wrong item, wrong day, wrong codes. Sunnyvale has started to puts copies of the Promo items along with the normal sales items on the wall. or on a paper handout copy. It helps but the UPC are never listed you need to search for a Frys store id number and hope it is on the package cause they do not mark all items.
FYI each Fry’s location has a theme to it. The Sunnyvale location is based on the history of Silicon Valley. You can see little bits of history of the valley, some are actual hardware like an original 1960 processor. The replica 100,000 V Tesla Coil is the coolest if you can find that store.

Did you know this Sunnyvale Fry’s location used to be where Sports Basement is now??? Fry’s grew up and they built this nice location off Arques. Fry’s is no longer the dominate force in comptuer/​electronic sales that it used to be. Probably because of the Internet and amazon.
You can’t beat Fry’s for their selection. Only challenge is finding where products are. I was looking for an HDMI cable that was on sale, and they have HDMI cables in nearly every section! Some in TV, some in computers, and another in accessories. After walking through the whole store was I able to find the cable I wanted!

When I’m in the South Bay in Nor Cal, I go to this Fry’s Electronics to do my «Black Friday» day after Thanksgiving shopping.
Fry’s used to have over a decade ago, a legendary Black Friday sale which was such an event, people would sleep in advance, overnight and getting a shopping cart was a task as well as checking out to pay for your purchase often took an hour or more with lines wrapped around the store inside… Those days and deals are long since gone, ‘tho the memories are still alive with many (and to a degree they did a great marketing job since people still associate great shopping deals with Fry’s hoping to strike gold).
It’s still a good place for stuff whether during sales or not ‘tho and one of the last retail brick and mortar electronics stores that are around with the demise of Circuit City, The Good Guys, Comp USA and so many others and really, their only competitor is Best Buy for the most part, and maybe Office Depot /​Office Max, and Staples.
Parking is easy here and the store is laid out very organized, with easy to find items by category.
The pricing is decent, of course you should always do your research for comparison shopping, and I think they may even have a «price matching» guarantee offer too.

When your family is eating micro USB charging cables like they’re hungry as hell, getting the cable for $ 1 from frys is always an awesome thing.
Thanks for the cables this week fries. Hopefully the family won’t run over them, eat them, or otherwise Mangalam into non existence!

My mother-​in-​law wanted some movies for her hospital stay and Amazon priority shipping is too high so I thought I’d check this place out to see if they have some of the «classic» movies that she loves.
It’s too bad that they don’t have a section for old movies, but they do have them in the appropriate categories (drama, comedy, sci-​fi, etc.). I asked one of the employees if she could look up some for me, but being that the movies I was looking for were from the 40s and 50s I didn’t expect to find much on my list.
I did find:
The Ten Commandments
Casablanca
The Golden Girls Season Four
Singin in the Rain
The movies area is huge. so is the gaming area. They also have a lot of CDs as well. They don’t sell previously viewed merchandise, so it’s priced as new. However, given the titles that I was looking for and the fact that they’re not Blu-​Ray, they were relatively cheap -$ 7.99 to $ 15.
Mission accomplished.
I still don’t like that customers have to show their merchandise and receipt at the door like Costco, especially since the area is pretty well blocked off so that at least 2 or 3 people are watching the customer line area at all times, but if it keeps prices low, I guess it’s worth it to them. I always feel like I kind of did something wrong when I voluntarily go over there to give my proof to them. My husband on the other hand just blows out the door after he pays for his items, because he finds it insulting.