Golden West Collision Center, Inc

All of these people on here giving one or two stars are sorely misinformed. There is alot of work that goes into even the smallest scratch on a vehicle in order to repair it correctly back to manufacturer specifications. If you want a hack job done then go somewhere that puts some nail polish on your bumper and calls it a day. These guys have done great work on my vehicles.

My van door was damaged and my insurance, Geico, recommended this shop. The overall work they did was fine but I ran into the following issues which is the reason for a low rating.
My van door was no longer opening and closing via the remote button. I assumed it was due to the damage and had reported that problem at the time I got the car inspection done. However, this issue was not fixed. The shop claimed that they didn’t know about this issue. Anyhow, they looked at the door and declared that the opening/​closing issue was due to prior wear and tear and it was just a coincidence that the problem was triggered at the same time as the damage. This was a little hard to believe but I went with it. The shop told me that they can give me a separate estimate for fixing the door out of pocket if I wanted. I wanted the door to be fixed so I asked them for the estimate. The service person (Lee) promised that he will send me the estimate the next day.
This was in the middle of November. I am still waiting for my estimate! I have sent emails and have called them multiple times. The emails went unanswered. Lee was never available on the phone and the receptionist promised that he will get back to me — he never did.
I found this whole episode very strange. This is a really poor way to handle customers.
I had a reasonably positive experience up until the initial repair was done but the subsequent handling of the issue has forced me to give them a low rating.

Terrible customer service. The lady at the front desk is completely rude and probably hates her shitty job because she was very unfriendly from the moment we walked in. The guy is an asshole with an attitude too that says he’s worked there for 20 years but clearly has no patience or any clue as to how to be friendly with customers. All we wanted was an estimate! Do yourself a favor and go to anchor auto body down the road or b2 perfection on Wolfe road.

I am giving them three stars because of mixed experience. This my first time at a collision center. The Gieco rep and body shop contact Lee, made the process very easy, and painless. They gave me a new bumper and a free car wash. However, the car rental process took a long time and I had to cancel my lunch appointment. I was expecting to be done in an hour but had to spend 2.5 hrs. The rental desk is not on-​site. So factor in time for that if you go to Golden West.

Terrible customer service. Went here to get a quick estimate for some minor repairs. There are no clear directions on where to park so when I drove upto where I saw some mechanics, I was told to park in front of their office. Later I was asked to fill out some forms for an estimate. After filling it out I was told that since I had geico they cannot give an estimate and I would have to call geico, whose office happens to be next to theirs, literally next door. And no I couldn’t walk over there to get an estimate from Geico either as I had to call their customer service.
Drove over to Anchor Auto body down the road and got the work done much faster and by much smarter and nicer people. Go to Anchor Auto Body instead!

I’ve never had to go to an auto body shop and this place was my first experience. I’m glad I came here first because the estimator who helped assess damages to my car explained what was going to be in my estimate and how long the work was going to take. It was really nice that he walked me through all the costs and it made me that much more knowledgeable of the process should I ever get into a real car accident.
Btw, I didn’t get into a car accident. My neighbor hit the front of my car trying to parallel park.

Two bad experiences in a row.
#1. They did a great job on the repair but when they delivered the car it was missing a roof molding.
#2. Horrible job repainting a brand new bumper. Bumps and bubbles all across the bumper. Promised they will fix it but nobody showed up to fix the damn thing.
If Geico suggests using Golden West… Try finding a better auto repair shop. You ll probably walk away with a missing piece or a shoddy work.

My car is currently getting fixed with them. My insurance agent referred us to them. I’ll have to say– I have never experienced such top notch and friendly service. The entire staff is so nice. I want to thanks Lee and Joe for constantly keeping us on the loop. I am super impressed by your work and outstanding customer service. Thanks for caring about for customers so much!

I don’t typically write a bad review coz I usually think it’s pointless. If I don’t like a place, I’ll just never go there again. But this one deserves my time.
To start with, I brought my car to Golden West on a Tuesday after a three car accident (I was sandwiched). They did an initial inspection and told me that they can finish it by Friday next week. In the morning of Friday next week, they called me and told me that the car will be ready by 5PM, which I’m happy about. However, at 3PM, they called me again asking me if I can extend it to the following Monday. They said they just didn’t want to rush anything but why didn’t you guys tell me earlier. So I waited for the weekend driving the crappy rental car I got. At 3PM on Monday, they told me that they’ve found the air-​condition compressor was not working, and they needed another day to fix it. Again, the car had been there for almost two weeks and you didn’t bother to check in the first 10 days and had to wait till the last minute? So I waited until around 5PM on Tuesday (two weeks have passed) to pick up my car. They spent another 40 minutes to put things back for my car. They somehow took out my spare tire jack and didn’t bother to put it back. Why did they do that? I thought they have those elevated desks and hangers to work on things but whatever, at that moment I just wanted to drive my car back home. When they were ready to hand the car over to me, they found that the check engine light is on so the technical had to come and reset the codes. When I was about to drive the car out, the check engine light is on again and technician said it was an oxygen sensor failure that’s not related to the accident. They told me that I need to bring it to the dealer since it’s mechanics problem. Also, they advised me not to mention the accident until the dealer asks. I was too tired to argue with them so I drove my car home, only to find that the parking sensors were not working, which made me bring the car in the next day and got another rental. They fixed the sensor problem in one day.
My interactions with Golden West ended there. Then I brought car to the dealership to check the oxygen sensor. The dealer fixed it for me and told me that this was obviously due to the accident. You may wonder how they know about the accident, keep reading. Normally they would ask me to claim through insurance but they just covered it through warranty. Who shall I believe? Dealer or Golden West? I choose the dealer because A. they paid anyways and didn’t have any incentive to lie; B. it’s hard to believe that the oxygen sensor failed right after the accident happened without being impacted by the accident.
Now how did the dealer know that I got an accident? During the few days I’d been driving the car after I got it back from Golden West, I’ve smelled some burning air coming from the back end of the car every time I drive for a while so I asked the dealer to check it out. They found out that there was a plastic tag that was left in some sort of exhaustive system that was rubbing agains the tire, which made them think that someone did some really crappy body work for me and simply forgot to peel off the plastic.
I give them one star wishing there is a option for zero.

If your insurance company is not Geico then DONT GO here. I made a mistake by coming here as Geico recommended since they accepted 100% liability. I was a little late for the appointment and the they refused to inspect my car and asked me to schedule new appointment and sent me back. THEN i called my insurance company Progressive and explained them the situation they were very good at helping me out and setup an appointment immediately. The inspection took only 5 mins. I DO NOT RECOMMEND this place for your auto repair needs. They are not flexible at all towards customers.

I felt terrible about a big dent in our Prius that wasn’t covered by insurance. I went to Golden West Collision Center to get an estimate on replacing the large front section of the car. Henry looked it over and suggested a possible fix. He briefly disappeared with the car and came back with the dent gone! Apparently he applied heat to the section and the dent popped out. I just have to touch-​up a few dings. And he didn’t charge me for doing it. I am so grateful. I will remember Golden West the next time I have collision damage to repair.

OK, while I had a good experience in the past and got once my car fixed here, the service is not the greatest. Not today. Minutes ago I went to have installed a small spoiler. I got pretty much declined, I was told I can install that myself. Tried thst home but realized I needed to drill two small holes to attach the spoiler. Went back to the shop and the same dude directed me now to other shops to have the job done. I’m not going to this shop again :(

Simple front bumper painting charges for more than $ 600 dollars. Go ahead if you consider yourself a rich person. If I can I will give zero out of five stars.

I went here on the recommendation of my auto insurance. This place is excellent. I was able to pick up my car and drop off my rental car all in one place. Their customer service is excellent.
They sent me daily updates by email/​text along with pictures of where my car was in the process. this made the whole process so easy and my car looks better then ever …

You pay the price of a new bumper to get a simple touch up paint work.
Good repair work. Good customer service. But way too overpriced! They came up with a high estimate and used up all the insurance check. Then I learned from my coworker that this repair (paint on the bumper only with no body repair) should only cost half as much at maximum. Well, I understand that every repair work is different but not this much difference.

This is the second time I needed help from Golden West Collision Center and once again, they provided excellent service. I showed up with no appointment and Henry H took care of me on the spot. The bumper they had recently redone needed a touch up after a fender bender and they took care of it no questions asked. I was worried about impact to the tow hitch and Henry crawled under the car and made sure nothing was bent. I highly recommend this shop. From the receptionist to the quality of the service, they are first class.

Very good service all around. First, I received a call from the manager. Then, they kept me informed regularly, and communication was good. The work was excellent as far as I can tell. No complaints, just compliments to make.

I’ve been meaning to write a review for here for some time now but it had slipped my mind to write the review. The service I received here though was unforgettable. From the time I arrived to the time my car was finished everyone I interacted with from their front desk to the insurance agent and car rental representatives were extremely friendly and helpful making it the best out of a pretty crumby situation, I mean who wants to pay a lot of money when someone hits your car and doesn’t leave a note?
Being a younger female and not knowing much about cars I was extremely nervous to take mine in when my bumper got nailed and broke my back up sensors. I decided to go through my insurance and this was their preferred vendor.
While my car was in the shop I received frequent voicemail updates and was given a website where I can login and view pictures of the progress and updates on my car which I thought was neat.
They had to order my bumper and it arrived a little later than expected though so my car was delayed a few days which was a bummer but sometimes these things are out of the company’s control so I wasn’t upset (especially since they kept me fully aware of what was going on). To compensate for the extra days I was without my car they popped out a couple dings on my car for free which was extremely nice of them especially since the delay was not their fault.
When I received my car back I noticed the sun roof shade was stuck and brought it to the mangers attention and he had it fixed it within 24 hours. They let me know that in my model car this is a common issue (after getting my car back I did some research on the issue and found many articles that supported this) so it must have just been by the luck of the draw that it happened to get stuck while on their watch. I expected to be charged for this since it was technically not their fault but they did not charge me for fixing it.
Unfortunately, not too long after visiting my garage door got shut on my bumper and scratched it. When I decide to get it fixed I will definitely come back here!

~*~Excellent Auto Body Work, Service, On-​site Rent-​a-​car desk, Real-​time photo updates available~*~
Free wifi
Coffee, Tea
Water
Candy
Friendly receptionist
I worked with Lee: he was professional and got me in and out of the shop in 40 minutes. He also handled everything with the third party insurance company, making it completely pain-​free.
Lee’s brother’s Henry did the original estimate on my car. His keen eye caught damage I didn’t know was there and he got the correct estimate and repair job.
My mother got her van bumper replaced here as well, the color matched and the work was enough to get me to go there after my car accident.
Highly Recommend!

When I bumped my brand new car with the bumper of my big ol’ truck, I was so upset I almost cried! I was referred to Golden West by the Toyota Dealership in Sunnyvale. When I brought my bruised car to Golden West, I was met with professionalism at its finest. I received a quote which was I thought was reasonable and given the kind, professionalism I experienced I decided to leave my car with them for the needed repairs.
Fast forward to the next day as I’m walking through work and receive a text message from Golden West with pictures of my car repairs in progress as a «status update.» That was reassuring.
The following day I received a call from Lee informing me that my car was on schedule to be finished by that same afternoon. When I asked what the charge would be if I had to leave my car with them overnight since I would likely be off of work late, Lee said, «oh just a smile charge.»
Okay, so I made it to Golden West that evening before they closed. When I walked in the door, I was greeted immediately. Since the front desk staff was busy helping another customer, Lee came out and said, «you made it! Let’s go take a look at your car.» My car looks perfect! He explained everything and by the time we were done outside it was my turn to check out.
Keys in hand, and a reasonable dent in pocketbook, and me and my car are back in business with the whole «I hit my car with my other car» business behind us!