GreenChef

We received a Groupon from a friend for GreenChef. We used the Groupon and waited for the food delivery, but no delivery ever arrived. We contacted Greenchef through phone and e-​mail, expecting GreenChef to apologize for the inconvenience and make good on the original order. Instead, they’ve told us that they will not make good on our previous order, but we can have 50% off a future order. So they’ve taken our $ 35 without offering us their service, but we do have the option of wasting more money on them in the future. This is a horrible business.

They use way too much plastic in the shipping, so only four stars.
Four very satisfied stars. This is a really terrific service with very best food and recipes. You will learn to cook, and it will be easy and fun.

Green chef provides very good meals– many options available including veggie, gluten free — organic and fresh. They are very easy to prepare. You cook the meat and veggies. The sauces are on the side and it is easy to swap out parts you don’t want and add things you do like. I learned some new tricks from the recipe cards and think it is a fabulous service. The delivery guy is great– on track is a great service. I needed the service temporarily while I was ill and couldn’t shop but I think seniors will really like this service. The portions are good and I generally made 2 meals out of each portion. It is so much more healthy than eating out esp if you have diet restrictions. I think if you got the service every other week it would be good. Or once a month. Also they need to figure out the recycling of the box etc better. I can’t empty it fast enough for the delivery guy to take it away. He can’t be waiting for me to do that which is what his delivery orders said. That will be an issue for the future.

Got a great promo to try out. Excellent customer support when I wanted to change a meal (they’re apparently working on managing it for their website). Food was fresh with good portions. Nicely laid out recipes with everything in the box. My main reason for using was the organic/​sustainable idea — also wound up being my main concern. Food isn’t local. More importantly, packaging was excessive and no option for returning to recycle which some other delivery companies include. So now, while I have several days of good food, I also have a significant task to figure out how to properly recycle all the packaging. On top of that, I can’t get an automated email with instructions for canceling so already missed the opportunity to skip the next delivery (in 7 days but it had to be 9am) and now have to figure out how to cancel.

I’m very impressed with the packaging of their deliveries. I’m a new subscriber but very happy thus far. Hopefully they will offer vegan meal choices in the future.

Wow! Send an email to cancel the service — black hole. Called the customer service to cancel my account because they sent me a box I didn’t order… She said to send an email to cancell@ I explained that I am overseas and don’t have time for that so why can’t we do it on the phone? Apparently you cannot… Asked her to transfer me to her manager — she hang up on me and never picked up. Sounds like they don’t want to have me as a customer. Just looked at other reviews… It seems to be pretty common issue. Don’t want to have to deal with them ever again.

I’ll keep it brief. Food quality is good (not great). Food quantity for the price is low. Meals take a lot of prep as recipes aren’t straight forward. Prep time is much longer than the recipes state, which sort of defeats the purpose of the service. It’s supposed to save you time, as it certainly doesn’t save money. The big downside in my opinion is that this is supposed to be a green, eco-​friendly business. The packaging for each order consists of insulation, ice packs and a heavy duty cardboard box. In addition there are numerous plastic bags and containers for the many sauces and dressings.
None of this is returned or reused by the company. Sure you can recycle the cardboard and they claim the insulation is biodegradable, but about 5 pounds of ice packs get thrown away. Not sure how sustainable or eco-​friendly this is. For those reasons, this is not for me.

I did get a super-​cheap deal for my first order. But it will be my last order.
However, it came a day later than stated. I was supposed to be out of town already at that point (planning to take the food with me).
It was over 90 degrees the day it was delivered (24 hours late, 3 days after it was shipped).
The «freezer» bags were completely thawed, liquid. The food was not cold — approximately 65 degrees F.
Phone customer service — voicemail box full. I was able to leave a phone message the next day. Sent several emails. Finally heard back from customer service 4 days later. They said the food should be fine even though it was delivered a day late.
I said NO — your own packaging says it should stay at 40 degrees to be safe. I was a professional chef, I know food safety. Meat and fish at 65 degrees is not safe.
They did refund my money (and it had been inexpensive in the first place). The vegetable were usable, but I was counting on the meals. This was to make my life easier on a very busy weekend.
What it did instead was complicated my life — I wasn’t going to leave town knowing a box of food was going to sit on my front steps for 3 days in 90 degree weather. And I didn’t have the meals/​ingredients I was planning on.

Mediocre food. Food also not really kid-​friendly even though advertised as such.
Too many steps for a weekday meal, especially for a busy family.

I’ve only gotten one delivery so far, but I’ve been impressed by their customer service. The company appears new, but committed to working out their kinks. My packet of «seasoned breadcrumbs» was omitted, and when I emailed customer service was apologetic and gave me an easy substitution and credit for a free meal.
I enjoy cooking and found the recipes to be straight-​forward. 2 of the 3 recipes were awesome. The third was fine, but a bit bland for my taste. The service is a little pricey for my budget, but for anyone who feels they lack cooking/​planning skills and eats most their meals out, this seems like a very healthy, tasty alternative.

Great service. Used gobble previously, but this food requires a little more effort and turns out far more delicious. Really enjoyed it all!

This is an online organic meal delivery company where they send you all the ingredients and you prep the meals yourself. They claim it’s deliciously simple, where they provide wholesome meals based on your preferences that you can customize. Except they don’t actually base this on your preferences — they base everything on their preferences.
I tried this through Groupon. My BF and I want to eat healthier but it takes us forever to do the right shopping or even know what to make. We also had done Dream Dinners for a while — which was a great service but you have to make enough meals for one month at a time which took up a lot of room in our freezer. I thought this would be a great solution. I received their first order — and the meals where a bit on the complicated side. I happen to have a pepper allergy — so I noticed the recipes for the next week a recipe included peppers. So based on their website saying they would customize the meals to my preferences, I asked if I could substitute out one of the meals for one without peppers. This then prompted a nightmare of emails from the customer service department trying to get me to change my preference from meat-​lover to vegetarian to change all the meals instead of the one I was trying to avoid — and yet the vegetarian meals had peppers too. So it would not address my core concern. Then it was explained to me that they do not customize meals based on my preferences, that they do not accommodate any allergies (if I was allergic I was told to not include the ingredient but they would still ship it) and that I could choose to not use their service. So I canceled my membership.
All I was asking for was a simple substitution (either 2 of the other meals I was receiving or 1 pasta meal offered in the vegetarian menu that week) — and yet for some reason they couldn’t quite grasp that. They wouldn’t even tell me why they couldn’t do a substitution. After numerous emails of them suggesting I switch my preferences to something that would work better for them but not me, I explained that if they would not be able to accommodate my pepper restriction when I specifically advised them of it in time to prevent a wrong delivery, then I would have to cancel my service. So I found their simple ordering process — not simple. I found their customer service not simple.
I only used their service for 2 deliveries. The meal preparations were not simple. They were complicated and one recipe called for a tool that my BF and I hadn’t even heard of. Both deliveries had ingredients missing — but I noticed this after my horrible experience with their customer service and I wasn’t about to contact them again to correct that they had inadvertently sent me two parsnips as opposed to the carrots and parsnips I was supposed to use. I did find that their meals were a bit pricier — but was willing to pay that for organic.
If you are able to order a subscription based meal service without any sort of modifications and don’t have to engage with anyone at GreenChef, this may work for you. But know that — their deliciously simple claim is for them, not the customer.