Hertz Rent A Car

Very bad service.
Website says that pickup is provided from hertz local edition from area around 15 minutes but this location denied me pickup from Mountain view caltrain which is around 10 min from this hertz!

Mary helped me reserve a car when mine was in the shop and she went above my expectations. My kids love mustangs and she worked it out so I had a mustang convertible waiting for me at a nominal daily fee above what AAA was already paying for my rental. It was a smooth process and my kids were so happy! Thank you!

Is this how Hetz rips people off???
AAA arranged a rental with Hertz The Hertz Corporation for me after my car was hit on ¹¹⁄₀₃.
Today, on ¹²⁄₀₄ I was very happy and excited when I went to return the rental before I could pick up my own car.
I was shocked when they told me I should pay $ 380+ and asked them why.
Hertz: «You purchased the insurance. This is for the insurance.»
Me: «No, I didn’t. I declined all coverage and said I would use my own insurance».
Hertz: «No. The contract shows you have insurance and you signed here. Let me check… Yes, you must pay for it».
Me: «No, I won’t pay a cent. I declined and did NOT buy it. Can you ask your college who rented the car to confirm?»
Hertz: «No. I can’t show you who that is».
Me: «I won’t pay for this because I did not buy it. How can we dispute this? Is your manager here?»
Hertz: «No. The manager is coming in only on Monday. I can give you a discount».
Me: «No. I’m not going to pay for this».
Hertz: «You can dispute it with the cooperate, but you won’t be able to rent a car anymore».
Me: «Okay. I’m not going to rent a car with Hertz for the rest of life anyway, if this is how you rip of people.»
Hertz: «Sure. You won’t be able to rent a car with any rental car company».
I’m more than determined, I’m not going to pay for this kinda of rip off — I did not buy this and I’m not going to pay for this.
My question to Hertz Hertzcorporation is
— is this a common practice? Isn’t possible that your staff makes mistakes? Or this is all intentional???
I was screwed by Hertz and it’s really my mistake? I pick up rental cars on a regular basis and never look when the clerk instruct me to sign here, sign here. Now I will look. And I swear, I’m never, ever going to rent a car from Hertz again, and I’ll collet all bad experiences from people with Hertz. Damn you Hertz

I really like this rental place, they’ve always accommodated in weird situations when we’ve had to add drivers and whatnot

I usually rent from the Hertz location in Mountain View, but I saw a cheap deal at this location, so I decided to go here instead. I had a great experience, and I recommend this place. I easily found street parking around the block for my personal car. I left it there the whole weekend and had zero issues. It was really nice that the car they gave me came with a full tank of gas. I used to rent from the Burbank location a lot, and they would never give me a car with gas in it. I look forward to renting from Hertz Sunnyvale in the future.

Came here to pick up a rental after taking my car to a shop. Two people were working and neither seemed friendly or engaging — just going through the motions.
The lady who helped me out, Mary, was a little sassy at first but she warmed up and sparked a conversation. She took me outside to my rental, a 2015 Ford Fiesta. It was all wet and whomever washed the car didn’t bother to dry it.
Sat in front of Hertz for 15 minutes trying to figure out how to pair my iPhone to Bluetooth. I finally figured it out after watching a YouTube video, but couldn’t get the car to play Spotify.
Mary came out and brought over her coworker who «could teach me all about the car.» Cool, I was relieved, but only for a minute after finding out he had no clue what he was doing. After 20 minutes of watching him fiddle with buttons, I said I would figure it out myself. He got pissy about it, said «ALRIGHT THEN,» and left the car. I left Hertz and took the rental down the road to Ford where the salesman pushed one magic button and got Bluetooth audio to work.

I got a rental that was pretty dirty inside. The sound it made when I turned it on didn’t make me feel safe. After driving it for 10 miles, the check light engine turned on. I had to take an extra hour out of my time to switch the car out at a different location, which thankfully, was at no extra charge. I do give them 2 stars because the two gentlemen who helped me at both locations had great customer service.

You can select the «pick-​up from your location» online and they won’t show up, and when you call the location the lady cuts you off to tell you «we don’t look at those forms.»
Why would you not look at the forms submitted online? Why wouldn’t you call the person making the reservation to let them know? Why would you cut me off on the phone to give me attitude?

I have rented with Hertz for years. Im surprised that this location is still operational. Service is horrible, Steve the manager is absolutely the worst, overweight guy a really bad attitude. This is the only hertz in the area that offers pickups to my address and given my gold member status i have tolerated the bad customer service for months however, this is the final straw! Good bye Hertz, going to take my business elsewhere.

I don’t think Hertz know anything about customer service. I was placed on hold for 30 minutes to be transfer to a «professional representative» once someone finally pick up the guy on the other end of the phone was rude, unprofessional, and seem to be in a rush to get off the phone. If I can only rate this place a negative star I would.

They aren’t very professional and don’t understand basic courtesy.

We attempted to reserve a large truck for some friends who were visiting from out of town. I tried to request specifically a RAM or Chevy as they wanted the full US truck experience and was told to call a few days before to confirm the model. I called as requested and was told that we were down to get the RAM.
Turned up on the day, was told that we would have to wait because the vehicle wasn’t even there yet. What’s the point of specifying a time if the customer’s going to have to go and find somewhere to get a coffee for 45 minutes!
As they were writing up the paperwork I noticed that the guy helping us had written «Tacoma» on his little notepad so I asked if that was the vehicle. He said it was and I explained that we had confirmed the RAM on the previous Friday. He told me that they only guarantee size, not model. I repeated the point about having confirmed on the phone and he went to get some sort of manager.
This is the point where simply poor customer service turned into disgraceful. The manager tried to insinuate that I was lying. Said that unless I could provide a name of whoever I spoke to then he could not confirm any such conversation. I showed him the outgoing call from my cellphone call log. He was so unprofessional and dismissive I could barely believe it.
As there was nothing we could do about the truck model we canceled the reservation on the spot and took our saloon on our road trip instead.
This is a case study in how to lose $ 500 of business in 5 minutes and this Hertz branch is an embarrassment to the brand. I’ll be telling our corporate booking team about this experience and making sure that my colleagues know to avoid the Sunnyvale branch.

This is turning out to be a bad experience. Opted for pick-​up for 12:30 reservation and no one contacts. Called the number for this location twice & they put me on hold each time. It’s 1:20 now & am still on hold. They just say that there’s a long line in front of them and put you on hold…
2:00 — Disconnect & called again, now they at least took down address & mobile number…
3:00 — Finally got the pick-​up.
As feared, had to select from leftover cars, none of which was what I wanted.
Anyways, no issues with the car — 2015 model year and had only 470 miles on it.
Car return processing was quick and simple.

National Chain shall honor their quoted price during reservation at all times.
Under the new manager Steve for the past few years, I was given various excuses to deny the price and even the promised car. Also due to his shoddy management style, the employee turnover is outrageous. Which surely made this location a sore spot for Hertz Car Rental. As a result, I switched to Mountain View AVIS or Hertz for all my car rental needs. This warrants a HERTZ Corporate investigation for their reputation. I should be compensated for my lost time too!

Some guy named Jules helped me today and he was very unprofessional. He absolutely needs more training bc he was super slow and he kept asking me questions as if i worked there. He had my paperwork and everything was on there, but he was having a hard time finding it. I told him to call my repair shop or i can call them for him. He says no then took his sweet time. You want to just pick up your car and be on your way. I ask if someone else can help me bc he did not know what he was doing and he told me not to give him attitude. I ran out of patient, i think a blind guy could do a better job.

This is a total scam. For a 20 dollar per day car they charged me 120 diollars with no explanation as they said it was returned at the time the location was closed and I was charged extra for 3 days.
These people are big time scams and should be closed down.
Please stay away from Hertz and never ever share your credit cards with these frauds. They should be closed down completely. Inhuman customer service and big time scammers. Negative reviews all over the place.
I am making a formal complaint against them.

Didn’t get the car size I reserved via phone. But had to pay the price. Not unexpected, but still disappointing. guess this is what can be expected of Hertz, and this location is no better :-(

I have rented with Hertz for years, both at airports and at HLEs and have been happy to be a Gold member with them. However this one is a bad apple.
I doubt all the 5 star reviews. Most of the folks nailed it:
— Cars not ready on time
— Always they have to take it out for wash taking an extra 20 – 30 minutes even after you have signed the rental agreement
— Attitude (and lots of them) from the staff
I’m not saying you should avoid Hertz, but you should definitely avoid this place unless you have no other options.

Car not yet ready at stated pickup time. I had to wait for them to wash & prep car.
Had debate with them on size of car booked & given. Finally, I asked a clarifying question…
Is this mfr car size classification or Hertz car size classification? They finally answered, Hertz.
Car rental companies deceptive practices… Sigh…

I’ve had mixed expectations with Hertz in the past, so my expectations were set pretty low here.
Arrived at 10 am on a holiday weekend for a 10 am pick-​up, and allotted extra time in my travel plans in case they were slow. Things were slightly chaotic when I got there, but were soon mitigated. They didn’t have a compact (what I had booked) on location, and instead of having me wait they gave me a free upgrade to a full sized sedan (a VW Passat). The gentleman helping me even showed me the trick about opening the gas tank on the side.
Car was fine, no issues there.
When it came time to return the car, they were kind enough to give me a ride to the Caltrain station about a mile and a half away.