Petco

Chelsea came out to say hello to our Benny and was able to tell us about grooming services. She didn’t once try to push us to buy any of the services. Once we got to the register the lady mentioned there were a bunch of the same items we were purchasing on clearance! Great customer service and friendly staff!

Took pups for nail trim great job

This Petco is great. We come here to get Bubba’s nails clipped and they always do such a good job. His nails grow so fast and are sharp so we also get them buffed down when he comes in. They do a great job very quickly so you can browse the store while you are waiting on your pup. They do drop-​in or appointments for grooming. There is an adoption pin in there with kittens and puppies. Also, if your dog has an accident, they have stations so you can clean up after your pup!

This review is not for petco, but for the ‘Easy Walk Harness’ the harness works great for correcting a dogs pulling, however my poor dog had a hole in him now! (See attached photo) this is not from a sizing issue, or that he pulls, because he really doesn’t unless SQUIRREL… if you use this product be careful.

This pet co makes you wonder why the store is open. It doesn’t smell too good inside, doesn’t open till ten AM, and it looks too crowded to move around the isles.
Last time I was there and sitting with the adoptable cats, they were all sick with the runs and there was vomit near the litter boxes. I mentioned it to the caretaker and she said they looked fine, and must have eaten something that disagreed with them. The kittens in the locked up cages aren’t completely vaccinated, so don’t let your kids pet them. The healthy cats available to play with didn’t appear to ever have been socialized. They don’t run up to you meowing, they hide and act suspicious. I wonder why? Usually cats are meowing their heads off to get attention. They almost act feral. Creepy for sure.

Holly & Chelsea are the BEST!!! They really do a beautiful job with our 2 labs Nitro & Buddy. Despite the fact that our boys are super excited and hyper (and it seems Buddy likes to show his gratitude by peeing), they still do their jobs with a smile on their face. I LOVE the extra treats during the holidays. The bandanas are a cute little touch!

Came here to get dog food and treats for my dog Bear :) First of all it is very easily accessible off of el Camino. There is a very large private parking right in front o the store so I was very easy to just get there and park. I entered the building an the petco sign looked brand new and was well lit (I went at night) and when I entered the store I was greeted by an employee who was still bright eyes and friendly even though they were about to close in a half hour. The store was very well lit and everything was fully stocked to the front of the shelves too which is awesome because I’m only 5 feet tall and it’s hard to grab stuff off the higher shelves when they are not. The floors looked like they we’re just waxed and it was easy to grab my items and go. There were still two registers open and the shore that I had was super friendly and wished me a good night. She even offered me a treat for my do even though he wasn’t there. I also asked questions about Vetco that comes on Sunday’s to vaccinate my dog and he graciously gave me the info I needed. just wished they had more Halloween costumes I thought that was a little skimpy but it’s still only September but that would’ve been awesome.

Bad customer service, a fat guy with glasses and black hair, was so rude and disrespectful, i was checking out the animals, came to me all rude and yelling not to do so,
Quietly i walked out but never coming back again.

Props to an employee named Alicia, she had a world of knowledge on helping us pic a few pets for our growing family. If you need to know about dogs or cats she really knows her stuff. Alicia had more tips and advice than our Veterinarian. Thanks for helping us save and all the advice.

Today I visited Petco for the last time. I am beyond disgusted. It’s overcast today, but still very hot. As I was headed into the store, I saw a pit bull panting in a parked truck in the parking lot. I went inside and told the first clerk I saw, who looked at me as if I was insane, but called the manager when I insisted. Of course the manager was nowhere around, so I went to a clerk who looked like he might at least be sentient, and I told him. He said, «It’s cloudy.» I said, «It’s still hot and the dog looks like he is in distress.» He said, «We can’t concern ourselves with what happens in the parking lot.» he didn’t even offer to make an announcement over the PA. NOTHING and NO SIGN that either clerk gave a rip about the dog. I walked away and Petco lost my business. I am not going to shop for the canine members of my household in an establishment that plainly doesn’t care at all about dogs.

Laura the store manager is awesome, always happy to help! I’m glad that my family and I purchase almost everything about pets at this Petco. Thank you Laura and all the staffs for your wonderful customers services

People are nice. However, hair cut is far not as good as Petsmart. I chose this store for grooming because Petsmart salon is fully booked.

I hate this Petco. If you haven’t shopped at petco, they do not operate like they are the same company. Each petco is essentially their own company.
The Livermore petco was supposed to return 2 items for us and give us 20% off our entire purchase. In the end, the cashier forgot to put the items back into our bag. Human error happens, the people are always nice there so that’s fine.
We go to 3 different petco and none of them have the bowls we want. We call the Livermore store and they give us the SKU. We ask if they can honor it off of 1 $ 8 bowl. They responded with if it happened here they would take care of it. I look down at the coupon book and there is a 10% off and I say what about this. They tell us they will charge us when the item comes. After they say goodbye we ask… so what about the bowl?
They then tell us to write down our information to notify us.
Anyways, the manager was nice about rejecting our request, but the overall experience left a major distaste in my mouth and pretty much confirmed that they could do it. But they just did not want to. It’s never about the money or the $ 2 I would have saved. It’s the principle.
Do yourself a favor and shop somewhere else.

I prefer Petsmart employees over PetCo but the people that work here are pretty nice from what I’ve experienced so far. This specific store though is pretty cool because they have an adoption center in their store but it’s open during certain hours. I noticed they also have more variety on things than Petsmart such as scratching posts (overpriced) and some cat toys.
Sadly though, I feel bad for the birds in this store because they are stuck behind a glass wall so they can’t play with anyone. At Petsmart I was able to play with one of their friendly birds. So the bird was more sociable. These birds seem super shy or scared.
Also the hamsters here are so HUGE. I guess no one adopts them so I’m pretty sure they are all adult (or just really fat. or both) lol
It is one of the better PetCo’s I’ve been to since I’ve had bad experiences in other Petcos so I’ll be back!

So we’ve been coming here quite often to buy our dog’s food and paw wipes. Their service was always OK but I never felt the urge to write a review until now… Recently, we tried their self service bath stations and my husband and I were both appalled in the condition they keep it. It was filthy! The kind of filthy where you feel like you need another bath after. Pet hair everywhere. in the sink, in the floor, in the drainage clogging it. Crickets and spiders for free in the sink too. And the blow dryer doesn’t even work! People shouldn’t be charged to use their bath stations…

This review is based on my experience on Fri ¹²⁄₂₆. I found 2 dead betta fish in their cups. There were other empty cups on the shelf as well. Where are the fish? How often do you «lose» animals in the store? Several cups were full of feces implying the fish did not get a water change for some time.
PETCO if you cannot take care of your animals then at least upgrade your facility and turn it into an adoption center for fish and reptiles such as Red-​eared Slider turtles, Russian Tortoises and snakes all of which are being abandoned in huge numbers. All of these exotic animals deserve an opportunity to be rehomed too alongside kittens and puppies.

Gigantic space. Looking for some specific dog toys they had them in spades up front. Heck there’s xmas based stuff now. Seemed kind of slow today however and they were backed up. I had to run so ill have to come back another time for the crazy amount of toys. 3.5 stars

I go here almost daily to play with the kittens in the adoption center.
My review is based on Carrina, an 18 yr old salesgirl with a little power and a lot of acne.
Tonight I went in to buy an Oranda goldfish. I have a large enough aquarium with a fantail and 3 guppies in it. I bought all fish at the very same Petco.
Nobody would help me when I came in (I’ve NEVER been asked if I need any help when I go into the store) and I could not find an associate. After 10 minutes I was frustrated so I started to get the fish myself — I have been an aquarist for years — and Carrina came up and yelled at me. Telling me I can’t do that. I explained I was almost done and wanted one of the fish to take home for my 26 gallon tank. She then proceeded to get angry and refuse to sell it to me. I asked for the manager.
When I found JJ he was up front with two other sales associates already pulling tills for the night.
JJ was the guy that sold me my original goldfish and guppies. I explained the situation and told him I just wanted to buy the fish. He backed up his employee and proceeded to tell me that Petco has policies about selling goldfish and tropical fish together. I asked for a copy. He said he didn’t have one. What bull crap.
I’ve had my guppies and goldfish living in harmony for years and the oranda I want actually has ammonia burns on his fins. If I were to take him home he would be fine within a week.
You give an 18 year old a little power… and she thinks she knows everything.
Rude. Sad that someone who knows what she is doing is refused service.

This Petco has gotten an update since I used to go. Clean and large, and they have one of the biggest adoption events I have seen. But it was so incredibly sad to see all the dogs that needed a home, barking and howling, pooping everywhere. They do have puppies, but it would be nice if they noted what kind of dog mix they were, age, etc on their crates.

Went back today to get some cat stuff: food and litter.
A silly trapper hat for kitty came home with us. I also bought five zebra danio fish for our tank and some fish food.
Workers remain nice and are chatty. Enjoy coming here and so does my daughter.