Ramada Sunnyvale/Silicon Valley

I was in this hotel last year and this is the 2^nd time I want to spend 2 nights over here to visit my family. I made a reservation on line through
(represent for Ramada Sunnyvale Silicon Vally to take customers reservations for them) I gave all my info & my credit card number for them… I mentioned that I’ll check in on Sunday morning around 3:00am because I was driving on Saturday night from Los Angeles, I got an email w/​reference number that everything already set up and remind me if I want to cancel I have 24 hour to call the hotel before 6pm. I came to Ramada around 3:15am Sunday morning, I show all paper w/​ref. # to the lady at front desk to check in. She checked on the computer and told me I supposed to check in Saturday not Sunday morning if I checked in Sunday morning I’ll be charged 3 nights instead of 2 nights, I agreed to pay 3 nights cause I worked for Radisson hotel over 7 years so I know the hotel rule. The lady told me unfortunately even though I am willing to pay but there’s no room available because last night she got lots of walking customers came in… I ask for manager to talk with she replied there is no manager at this time and she the only one in charge, I had to leave and spent almost an hour to look for another hotel have room available. I came back around 11:15 to ask for manager to talk what happening? Sorry no manager again and another lady at front desk said they’re so sorry that why her worker didn’t give me a room… this is the worst customer service, the worst hotel I haven’t seen in my life. If you don’t want to ruin your vacation don’t ever come to this hotel I highly recommend. One more thing very important I let you know that if your cell phone with AT&T carrier you won’t be able to call them if you aren’t in San Jose (I called their local number straight in 2 days it keeps busy) and they told me the phone company of their hotel is not working with ATT (very interesting) I rate this hotel 1 star because there’s no 0 star choice for me to pick cause they’re not deserve for 1 star either. Never for ever to come back this hotel.

Room was absolutely disgusting. Dirty carpet, when we moved the love seat there was all kinds of trash and nastiness underneath it. Bathroom was dirty, & there was hair all over the tub. Housekeeping walked in THREE different times without knocking (the do not disturb sign was outside my door) luckily, I wasn’t changing when they decided to pop in my room unannounced. When I talked to the front desk about my issues, they were less than helpful. Will never stay here again, save your money.

Cockroaches, dirty carpets, old rooms, stinky odors, messy showers, and old sheets… Need I say more? Place was cheap and you get exactly what you pay for… Save your money and do not stay here.
Best thing I can say is the staff were nice… Other than that, this is a crappy hotel!!!

To start off, the room was perfect for just a simple stay. We arrived, we slept, we left. We got there at 4am and the front desk person greeted us politely and quickly got us our already reserved room.
Now the caution: housekeeping customer service. I’m so disgusted with the rudeness of them banging on the door as we are trying to leave our room (yes, we were late getting out of our 12 o’clock check out time– who isn’t sometimes), but the frequency and aggression and ACTUAL arguing through the door is UNACCEPTABLE at any organization. Especially hospitality. I’m not surprised by the other reviews.
Front desk was great. Room was fine. Housekeeping was infuriating. Book with caution.

The online information for this place is a little misleading. This is a motel, not a hotel. All the rooms face the outside. There is not a restaurant or bar onsite.
The bathrooms are outdated and need to be renovated badly. They are dingy, and there were definitely a few rogue hairs in my tub. As other Unilocalers noted, the shower heads are set oddly low, so if you are tall this would be an issue. The TV reception is bad, they only provide basic cable, and the TVs are not HD. Two stars because the linens seemed clean and there are some amenities: pool, hot tub, fridge in room, complimentary breakfast. Not the worst place to stay if you are on a budget or in a bind, but definitely not the best.

This motel style Ramada is old, dingy, and in terrible need of new management. Should have read the reviews before booking.
Check in was a breeze. Gentleman at the counter was quick and friendly. Arrived in the room and began getting ready for my meeting online. I was experiencing trouble signing on to the internet server. So, I called the front desk and a woman immediately directed me to call tech support. Sat on the phone w/​them for over an hour, changing settings on my computer, all while missing my meeting. They couldn’t find the problem, I explained that I travel often and have never had issues with the settings on my computer. So I called the front desk again and asked to speak with a manager. The woman, Mira, then says that she is the manager. I asked if the issue could be the location of my room. She says, that can be it. Frustrated. I asked why didn’t she mention that before I missed my meeting, instead of brushing me off to someone else. She begins to goes off and says «I’M NOT A PSYCHIC. HOW AM I SUPPOSE TO KNOW?!? «I responded saying, «NO… you are not a psychic, but you are the manager and you should indeed know what areas of your hotel receives a WiFi connection, if any at all.» After all this is a so-​called «Business» hotel located in the middle of Silicon Valley.
When I arrived at the front desk to change rooms, she completely ignored me. While Emily, a very nice young lady, changed my room and addressed my concerns in a kind professional manner, as she should have — being the «manager» and all.
The second issue was the water temperature in the shower getting extremely hot. Burning me several times causing me to take quicker showers than normal.
Before my departure, I spoke with the Operations Manager Miho, who then directed me to the General Manager Jeff Shannon. After explaing the situation to him, he apologized, then offered to contact the third party I booked through (
) and issue a refund for the first day of my stay– which he never did.
I could have avoided this, if I would have read previous reviews. These issues seem to be pretty common at this location. This is the 2^nd Ramada that I have been to lately that I would rate less than a Motel 6.
Hopefully, someone from corporate would see this, because none of the management staff seems to give a crap. Which is obvious; in the upkeep of the property and the lack of customer service. Buyer Beware!

We stayed one night recently, wasn’t at all what we expected. It seemed more like a cheap run down motel than anything. The lobby area looked like it was just remodeled and upgraded. But the rooms are way outdated. The beds were lumpy and uncomfortable, definitely smaller than a queen. The restrooms were tiny. You couldn’t even raise your hand up straight in the shower without touching the ceiling! The shower head was too low, even trying to move it upwards, it didn’t go above our chest area so we literally had to bend down if we wanted to wash our head! Breakfast was okay, nothing exciting. They had some breads, bagels, make your own waffles, cereal, and some dinky sausage links.
They should’ve spent the money to remodel the rooms rather than the lobby area. We will definitely be skipping this place next time we make the trip up there.

I had no problems getting in. Thanks you
. Great deal while having a blast!!!

I travel for work and at times will check in early. This was one if those times. They told me a room wasn’t ready, because they weren’t clean yet (even after I told them I could take any room). Yet my colleague who was checking just after myself got a room.
This was a motel, rather than a hotel, so unpleasant surprise for me.
Room smelled musty and so did my colleague’s.
Both our room had ants. Ants. ANTS! I found a trail going back and forth from the bathroom to the window. There was no food out, but they were busy going back and forth.
The neighborhood is crap.
Unfortunately, there were no decent choices for the area at the time, so I swatted my two days and left. Never to return to this hole again.

HORRIBLE customer service!
Hotel charges full amount after reservation. Changing the date of the reservation is not possible.

Worst experience I have ever had… arrivesd little pass 11am after driving all the way from Los Angeles and they couldn’t accommodate an hour early… looked around and saw an empty parking lot. When I finally checked in they tried to charge me a 100 dollars extra even though I had a reservation showing me the price. Smh… and the room??? Looks like a motel 6!!! Oh and the bed? I ended up sleeping on the chair due to bed bugs… If you’re looking for Rude front desk employess, dirty rooms, overpriced, swindlers and beds that are infested with bed bugs this is the place for you!!! Never coming back.

This hotel is HORRIBLE, do not book a stay here. I had to book rooms for me and my 2 techs for a project here in San Jose. Booked thru
, this was the most affordable and recognizable hotel for the price point. Cost my company $ 1800 for 3 nights for 3 rooms. My techs and I were pulling 14 hr days. So the 1^st night as we checked in finally about 9pm shower had ants and pubes from the last people in the room. Fn disgusting. I went to main office at 5am the following morning to complain. Returned the following evening after a long day to find even more ants and the pincher bugs, (Pissed). Then I find out from my techs they experienced same thing except 1 had ants in his bed.
Finally went to speak to manager about this, all I got was that because I booked through
she could do anything for me, never addressing the room conditions, just that she’ll speak to GM. Never contacted me back to apologize or check on room conditions.
THIS PLACE IS HORRIBLE AND DO NOT BOOK, rooms are old and hotel run down

Say it with me… No. Outside. Doors. I’m not sure how you would know this from their website but we where not able to sort it out until we got to the room.

Stayed here one night the week of July 16, 2015. The room was clean, fixtures all worked, and they even had a commode that was really new with the 2 different types of flush capacities. The reason for the 2 stars are as follows. Front desk clerk at check-​in was standoffish, behaved as though I was bothering her somehow, and basically rude. It was one of the worst nights sleep I’ve had in a long time. Walls are thin, so heard conversations and walking (seemed like stomping) in the breezeway and along the balcony walkway all night long. The curtains, while they worked, did a poor job of eliminating morning sunlight because of the way they were hung; they were at least 5″ away from the wall and window. I also noticed the sunlight coming in around the door (so poorly insulated) and the a/​c unit was noisy every time it kicked on and did a poor job of cooling the room.
Upon check out the front desk clerk was very nice and behaved like she wanted to be there (different person than in the morning). Check-​out was swift and pleasant and after getting my receipt I left exhausted. About 3 hours later I checked my bank account and noticed they had charged me $ 25 more than what was on my receipt. I promptly called the hotel and was told that is a $ 25 deposit on the room and should take about 3 – 4 days to be released. I understand hotels taking deposits, however, I was never told about the deposit and do not understand why, in the electronic age we live in, it takes 3 – 4 days to have the deposit released. (it’s not like they’re actually writing out a check and putting it in an envelope and having to use a stamp, and wait for the postal service.)
The location is good with easy access on and off the highway. .. if you can get out of the parking lot. The parking lot entrance/​exit opens on to the curve of the road and untrimmed oleander bushes make it hard to see oncoming traffic in one direction. Be careful getting in and out of there and know you will not get your money back in a timely, modern, or efficient way.

This place is horrible! It’s just convenient that it’s down the street from my relatives house. We booked a room months ago, and when we came to check in, they were almost full! They seemed sooooo annoyed that we had to check in. The wifi signal sucks, the bed sheets were still dirty, and there are no elevators! How is that supposed to cater to the elderly, disabled, or families?! My luggage is so heavy and I had to carry it up the stairs. I guess the only pro is that it’s cheap.
Later add ins:
Oh, and to add about their shitty wifi, I had to literally manually reconnect to the wifi every time I turned off my screen or at random times while I’m using my phone! Wasted a lot of my data at this place.
And to add on to their shitty customer service, I was totally in rage about the ladies who worked at the breakfast room on 7÷25÷2015, I don’t think they knew I was Filipino but I order stood all the shit talking they did under their breath, and when someone said the batter is too watery that’s why it’s making bad waffles, the ladies excuse was «oh sorry the one who usually mixes it isn’t working today…» That’s it? So you acknowledge that it’s not the correct consistency but you choose to do anything about it? She only told her other coworker «oh it’s 10:54, we have 6 minutes left» and started clearing up the tables… Excuse me? What about late visitors trying to rush for breakfast? What if I want a refill on my apple juice?
And housekeeping? Dude we spilled drinks mid afternoon and asked housekeeping if we could get a sheet change and she said «oh, I’m not allowed to do that because it’s after 12. But let me call my manager.» Wait what? So we have to sleep on dried Gatorade sheets??? And the lady in charge, she was pretty nice and actually tried talking to us but she was really unprofessional and kinda mean to her workers. She tried to close our door but the little lock/​stopper thing was in the way and she said «did you guys have this here already or did SHE do it» (in reference to the housekeeping girl Adrianna, I think that’s her name) I just think it’s not okay to really talk down to your employees like that regardless if they’re standing in front of you or not. So I guess both ladies even each other out but it’s still pretty annoying that we couldn’t get a sheet change bc we didn’t ask early enough???

I had reserved a handicapped room 3 mos. in advance but when we arrived at 5:30 PM our room had been given away. The manager, Miho was of no help to resolve this problem. They substituted another room but it didn’t meet our needs for wheelchair and bath requirements. I injured my back assisting my disabled wife of 72 years in the shower. No adjustment of compensation was offered. She said she would contact Wyndham but never followed up with me. It is unlikely that we will use Wyndham again.

Very inexpensive hotel in the Silicon Valley area. Older hotel that’s showing its age. That said, my room furnishings were standard and the doors open up to the outside – old school. My room was very clean. It had a neutral smell, not the old nasty smell one would expect in an inexpensive, older hotel. The bathroom was clean and my sheets were clean with no evidence of bed bugs. Newer wine fridge and flat panel TV. I’ll stay here again.

I can’t believe how expensive it is to stay in a hotel in Silicon Valley. I was trying to find an affordable option for a work trip, and at $ 150 this place seemed to be the best option based on cost/​quality. I was very underwhelmed. Clearly my room had not been completely cleaned, as there was a cup of juice sitting on the desk and used soap was laying in the shower. Additionally, there were little kids running around outside my room until around 10 pm.
I was also expecting to have a room that was inside the building, but apparently that isn’t the case at this Ramada. My room (and I think most of the rooms) were attached to the outside of the building, so I could here noises throughout the night. It’s unfortunate that the hotels in this area are so expensive, but this one is definitely not a great experience.

The gym is a room that has a treadmill in it. That’s it. If you need more reasons why you need to avoid this place, just read the other reviews, they’re very accurate.

I couldn’t get a room at the Marriot since its booked out so I decided this place is close enough to an event I needed to get to. The room I got seemed to have a wet carpet for whatever reason so I asked to change rooms. The front desk was very accommodating, however the 2^nd room I got looked ok for the first night then a huge puddle begin to form under the sink creating the same issue. I figured I just won’t step over it since I’m hardly ever in the room and don’t walk near the area where the puddle is anyway so I didn’t complain.
Breakfast was bad. They don’t have anything. I could have rented a mile down the road for less with nicer breakfast which a friend of mine did.
I would not stay here again the next time I’m around.