Steak ‘n Shake

Went through the drive-​thru on my way home from the mall tonight. The cashier at the drive-​thru window asked me to park the car and wait for them to bring our food out. No big deal to me, but they are obviously trying improve their drive-​thru performance metrics. Wish they would have at least served me food that was edible. When I got home, not even 10 minutes later, and sat down to eat, I was very disappointed. It’s not like I was expecting a gourmet dinner, but the buns on the burgers were dried out and the crust was hardened. Then I got something crunchy in one of the first few bites and couldn’t figure out what it was. That’s where I stopped. Absolutely disgusting! Can’t see myself going back there.

This place will always be slow regardless of what time of day it is and how many customers are there. Slow to greet and slow to eat usually. This particular occasion I waited 5 minutes to be seated, 2 waiters, 2 cooks and a manager… no one said hello or we will be with you in a minute. I would rather go to Walmart and buy lunchables at this hour than be serviced at this Steak and Shake.

I’ll be honest, at first the service was being horrible. We waited a long time to be seated and the restaurant was not even full, the staff was not even looking at us. Then, finally, a guy set us, without saying a word, not even welcome or anything, just showed us the table and walk away. Then we waited like 10minutes and no one came to the table, not even to offer water, anything. So we spoke with the manager (Steve L) who spoke with a server cleaning a table right next to us and she simple said: «that’s not my section». So Steve got our order and served us. He was great! The food came fast, so did the milkshakes, everything tasting really good! That’s why I gave 4 starts, because although we had a bad start, Steve deserve it, he is a hard worker. The other employees really need to improve!

We went in last night to the Sunrise location, and sat at a table for approximately 20 minutes and then we wanted to ask another server to call OUR (no idea who our server is) over to take our drink order at least, but she was too busy with 2 other tables that sat 10 minutes after us and were of the same ethnic background as her. She completely ignored us and my wife went to speak to the manager who then told her to take care of us, to which she replied with a snicker and a sucking of her teeth at my wife. My wife then said, excuse me?, that’s how you treat your customers?, then we said we are leaving and not coming back anymore to this horrible location and the server replied by saying, and I quote
«That’s just fine» so my wife asked for her name and she walked up to my wife in a confrontational way, pushed her name tag towards my wife’s face and said,
«There is my name» and walked behind the counter once again. I cannot explain how disgusting it was the way we were treated, but I guess if we were of her skin color, we would have gotten served as quick as the Other 2 tables that she gladly took care of. So with that, my wife, my 3 young kids and myself had to go and find another place to eat, and by this time it was almost 10pm. If the servers want to act nasty, disrespectful and «Ghetto» towards certain customers, they need to NOT have a job where they take care of the paying public! I’m mortified that she is allowed to continue serving people with this horrible attitude, and it caused a major scene in the restaurant, and in front of my 3 young children. As we were walking out, other patrons that were standing there said, let’s go, we’re not eating here, and my kids were crying and asking” Mommy, daddy, why are WE being treated like this?), and I had to explain, it’s the way the kids these days are brought up. We teach our children to treat EVERYONE as they want to be treated and Never Ever look down upon anyone. I hope this gets to the right people and action is taken against this Horrible RACIST server!!! I will Not post her name on here, but if the company gets in touch with me, I will gladly tell them, thank you
Btw, if I could give this rating No stars, I would!

Anything 24 hours is a major key so that earned the stars alone. Nothing fancy but the menu was full of $ 3 and $ 4 meals and you can’t go wrong with that! And it wasn’t just burgers and fries but salads too. Service was a little slow for a pretty much empty restaurant but worth the trip.

I love the food here and the prices are great maybe that’s why I still put up with the bad service but I don’t know how much more of it I can take. The only one that’s close by to me is this one. But honestly you really need to work on the service!!! Every time I come here whether it’s through the drive through or dining inside its like 3 hour process. And nobody seems to give a shit at all. No one even apologizes for the long wait that you as a customer have to endure! I can maybe understand if you’re really swamped and you’re trying your best to accommodate people as quickly as possible but I mean when your the only party in the whole restaurant and there’s not one soul in the drive through there’s no reason why it should take over an hour for the food to come out. None what’s so ever and it’s literally every single time. I’m sure you lose a lot of customers over this issue. Please work on being a little quicker and more considerate of the customers time. I’ve been disappointed for years with this issue.
UPDATE 5/​17/​16*** I stopped in here again for late night food after a night out and I must say I timed the order process and we got the food within 15 minutes this time! I must say I was very very impressed because this hasn’t happened to me in years. Hopefully they finally realized that they need to treat there customers better. Or maybe it was just the people working that night. Who knows. But you should deff keep your service like how it was last night. Not going to give more stars until the next visit.

Love the Frisco and the shakes are amazingggg.
The customer service is always great too which you never expect from a fast food chain

1 word. Frisco Melt — well technically that’s 2. Other than that, nothing else good comes out of this place.
Drive through very slow. Walk in to counter and it goes much quicker.
Anyone have a recipe for their frisco sauce? Once I have that I have no need to ever return here.

Edit–
Stopped by this past Saturday and decided on a takeout order. It literally took them 30 minutes to give us our order. We ordered milkshakes too, and it was so melted by the time our burgers came out we had to complain and got two new ones for free! Also, the bread on the burgers were sooooo soggy! Whoever owns this particular establishment needs to retrain staff or something!
The only good thing about Steak n Shake is their prices! It’s hard to pass up a meal under $ 4 that is made with real meat. Unfortunately, I hate the fries! But their milkshakes make up for those. This specific location is SLOW! I literally spent an hour in the drive through today; no apology or even acknowledgement as to why there was a hold up. My burger had a hard bun and the cup my milkshake came in was dirty (I asked for a jr size but got a regular.) I ate only half of my burger because I associated the hard bun with stale/​old. Also, the female employees are always unprofessional. They behave as if they are at a get-​together and not a place of business. I’ve noticed this behavior in the drive thru and not when I go inside for a takeout order or to sit-​in. Once again, do not come here if you are on a time crunch! It’s very very slow!

Love the food and the reasonable prices — hate this particular location! The service is horrible. One particular server in particular needs to be fired or reassigned to a non-​server position. She’s personable enough but just clueless to what she’s doing. She asked one table if they needed a to go box and they hadn’t even been served yet! The managers are not much better.

We had the worst service at this Steak ‘n Shake.
Waitress seated us then forgot about us. After waiting 12 minutes I asked the manager how long we had to wait. When I got back to my table a waitress was just arriving. I said why was everyone standing around talking when customers were waiting. She said there are only two of us working, which was a lie, two guys were also walking. She asked us for our drink order and walked away as I was telling her what we wanted. She never came back so I got the manager again. He took our order wrote everything down and kitchen forgot the mayo. We had to wait 15 minutes to get our burgers.
The waitress who seated us brought our order. She slammed it down and quickly walked away.
The worst service and very very rude workers.
This particular steak and shake has a lot of turnover of help, including managers. We never see the same manager twice.
If you have a lot of time to sit and wait visit this one.

When the sign says WAIT to be seated. it is for real. good greasy food. but way under staffed…3 servers full restaurant. manager walking around with no clue. It is amazing that this place still does business. if it wasn’t for the BB&T center I would never see the inside of this place. if corporate is reading this send help ASAP…

This place is nasty even the bathroom omg ewwwww the service sucks don’t come here they don’t clean the floor really nasty place never going again.

Fast service, good waiting times, and great food. I will go here again when I visit Sunrise again.

I want to start off by saying «I Love Steak & Shakes» but I will NEVER come back to this store. Slow or busy it’s the same. Servers take forever and managers are even worst.
Today I stopped by sat at the bar and as I was about to open the menu a server jumped at me and asked if I knew what I want. I said no then asked what I wanted to drink and I said water. She brought it within seconds. I’m saying to myself, damn she fast. I might be able to eat within my lunch hour. 10 mins passed and I left. Server just looked and walked by me like if I wasn’t there and the manager was even worst.
See ya…

Horrible Horrible… Waited 10 mins to be greeted at the door and then sat, along with the 2 groups that were in front of me. I sat at my table for about 12 mins before I just decided to get up & leave, because no one came up to even acknowledge that I was there or say «hey, be right with ya». Terrible customer service & I won’t get into the 2 servers just standing behind the bar area talking, laughing, and rubbing each others shoulders. Not a good look for Steak & Shake at all… If there was a half star, they would be lucky to get that from me, just because I like the shakes…
A Frustrated Customer…

Love Steak & Shake one of the best fast foods around… Just a little slower than others because they make to order … Keep that in mind. Added jalapeño to my burger no extra charge that’s a plus!
The great thing about this place its it’s fast food or a diner. They have a drive thru but there is table service with cool retro seating inside. Go in order a shake and grab a burger & fries for about $ 6 how can you beat that???

Good burgers and shakes, open late night but the service the worse of its kind, it’s almost as if the service is terrible on purpose. As soon as you walk in all the tables are filled with dirty dishes and left over food from other guests who have recently dined and left, for whatever reason they never clean or bus the tables after guests leave, is almost as if they do this on purpose, honestly I’ve been here before on many occasions and and for many years and each and every time you walk in there is nowhere to sit, not because the tables are occupied but because the tables are filled with dirty dishes.
You might have to just grab a seat and hope that the waitress notices you and cleans the table you are sitting at.
The burgers and shakes are really good but this establishment needs improvement.
I recommend the garlic double cheeseburger.
They also offer drive thru service but they are also slow.
Come here if you have patience.

I got the frisco melt and a Oreo cookies and cream milkshake. My melt was delicious and was brought out pretty quickly! The melt came with fries which were pretty good– not the best but still good.
The Oreo cookies and cream shake was yummy, it has the perfect amount of cookies in it and was secretly portioned! My fiancé got a royal burger which came with a fried egg in it and bacon, he loved it and said it was delicious. He got his fries with Cajun seasoning which he said was pretty good and I have to say I agree, definitely worth trying! They weren’t spicy or anything! He got a chocolate milkshake which he said was great!
Overall the service was great and our server was sweet. I would definitely go back, great prices, great food, great service, and open super late too (if you’re feeling hungry late at night).

Pros:
Awesome location in a Walmart plaza by sawgrass mall, extremely affordable prices whether to grab lunch or late night food, 24 hours open and amazing food. Their milkshakes are always on point. They feature some holiday milkshakes like eggnog and red velvet but my favorite is cookies and cream. They have happy hour where their milkshakes are half off. Lastly, the reason why I mainly come to steak n shake is the FRISCO MELT. It is sweet fried meaty goodness!!! I love it so much that I ALWAYS order this whenever I come to steak n shake and no, I don’t bother to look at the menu ever.
Cons:
This place gets crowded mostly on Sundays! So many families come here on Sunday. Service? Hmm hit or miss. Sometimes you get good ones, sometimes you get ones that don’t care. Is it super duper clean? No it has more or less the same cleanliness as other fast food chains.
But seriously don’t let the cons scare you. I go here so many times. I come here for the food, for my Frisco melt and junior sized cookies and cream milkshake. This location never disappoints in taste. I’ve gone to other steak n shakes and they can mess up. The cons are bearable.
I recommend Frisco melt, cookies and cream milkshake and delicious fries!