Dobbs Tire & Auto Centers

Terrible service. I have a fleet vehicle and each time I’ve brought my truck for an oil change they either tell me they’re double booked or they can’t service diesel trucks (which they do). Most recently they said they only make $ 4 profit off doing my oil change so its pointless to even do it. Extremely unprofessional. Took it to CARX and they had it done in under 30 mins and were very nice to deal with.

I have been here time and time again because they provide great service, a fair price and most importantly friendly staff. I have never had a bad experience here and they even go out of their way to drop you off and pick you up while they are working on your car!

Worst customer service. I had tires placed and have had pressure issues since. My pressure light comes on every 3 – 4 weeks. Had a «faulty valve» replaced once and just attempted to have them evaluate the tires again as its happening more frequently. Asked if they could verify nothing was in the tire causing to lose pressure. Gentleman seems quite disinterested saying it would be at least an hour and a half. Fine. He then basically refused to make an appointment or evaluate as he said pressure changes day to day. While this is generally true, I’m asking to evaluate as I’m tired of refilling them so frequently, even without weather changes to effect it! Stay away!!!

Today my check engine light went on, so I wanted to be sure to get it checked out. When I told the gentleman there that it was running smoothly but that the light had come on, he told me that it would be $ 124 — JUST for the diagnostic test! I told him that in the past that light has come on if I didn’t have the gas cap on. When I asked him if he’d still charge me $ 124 for that, he said he «probably wouldn’t». I am under the impression that once I figure out what is wrong, I should pay for that. I understand if there’s a SMALL charge to test the car, but $ 124 is outrageous. I will not be going back to Dobbs after this incident, especially after I learned that the same thing can be done FOR FREE at my local AutoZone.

Super grateful for speedy service. My car tire ended up with a nail in it and this Dobbs magically repaired my tire and had me on my way in 30 minutes! Thank you!!!

Car originally came in with a flat tire from a nail that had unseated itself from being flat overnight, and a thermostat that was stuck open. Tire was repaired, thermostat was replaced. Car ran hot and coolant level dropped overnight. Took it back, and was told it was my radiator clogged. Don’t know why it wasn’t caught on the flush and fill for the coolant, or during a post TStat test drive, but I digress. Car ran even hotter after the new radiator which I paid full price on parts and labor. Originally was done with the place but Bob was willing to comp parts and labor on a water pump. Picked it up and it’s still running warm, but stable at least and Bob admitted they were out of ideas. I was going to give them a decent rating since these cars tend to run a bit warm and I chalked it up to an old sensor. Then this morning I checked my coolant level at the crossover per SVT specs and found an air pocket (bad) and the «repaired» tire had gone flat. Any one mistake I can live with and chalk up to just an accident. But this many points of error and carelessness. I really don’t know what the techs are doing. I give a major compliment to management and Bob in particular for being stand up guys and genuinely dedicated to doing the right thing, but the guys actually turning the wrenches give this place a terrible name.
Update: lots of personal wrench time and help from mechanic friends has determined the cooling system is full of air pockets. Car has been driven less than 10 miles since leaving Dobbs, so they sent it out the door like this. Properly filling the cooling system is as basic as it gets when a customer comes in with cooling system issues. Again, this isn’t managements fault. It’s the guys turning wrenches that are causing problems for the shop.

I paid Dobbs $ 40 for a 4-​tire balance and rotation. I dropped off the car at 11 AM and they said they’d have it done by 4 PM. They called at 1:30 PM and said it was done. After I paid for the service, I went to my car and found it unlocked on their lot. (When I dropped it off I left it locked, and I would expect it to be re-​locked when they were finished and parked it on their lot.) The car was backed into the parking space. My car is an Audi S4, and it sits very low. Whoever parked it scraped the chassis and tow hook up over the curb and rammed my exhaust tips into the ground on the embankment behind my car. The paint/​undercoat is scraped off the chassis and tow hook, and I had to remove dirt and grass from inside and outside of my exhaust tips. I can’t believe these guys are this careless with a customer’s car. But wait, it gets worse.
I got my car home and started inspecting the damage they did. I noticed that none of my tires had actually been rotated. I called the shop and spoke to Kevin, the manager, who asked that I come back in. When I got there, Kevin said he would speak with the tech who worked on my car. Kevin came back in a few minutes and told me that the tech admitted that he hadn’t done anything, and said something about needing the bay for another car. Kevin apologized and offered to do the service immediately while I waited, and said he’d refund my $ 40 for my inconvenience. It took them over an hour to rotate and balance my tires.
I’m very disappointed and will not be likely to come back for anything. Furthermore, why was I charged anything if the work wasn’t done? What if I wasn’t as car-​savvy and hadn’t noticed they hadn’t done what I paid for? My advice is to avoid this shop like the plague. They are not careful and are extremely dishonest.

Always good service and friendly staff. Probably just stick w/​them when I need new tires.
Went in w/​a competitor coupon from auto tire 2 blocks away for oil change/​tire rotation for $ 19.99. Thought Dobbs would match the price, when finished they came down $ 10 which brought my total to $ 57. Next time I have a coupon, Ill just stick w/​the store providing it.