Allen’s Auto Service

Only 1 visit so far, but seems like a great place! Nice shop, good prices, tech savvy with diagnostic and code resets. Much cheaper than dealer prices and Allen’s uses OEM parts. I will be going back. Advertised as European Specialists… they serviced my BMW, a friends BMW, had a couple BMW and Mercedes currently being serviced/​repaired, so I feel comfortable with Allen’s ability to service the European auto-​brands unique needs. Good find in Surprise!

Prior to moving to West Phoenix I lived and worked with a mechanic, so I carried great concerns about finding someone to work on my vehicle. After going to a highly rated shop for an oil change and being told that all my radiator hoses needed replacing as they were original to my ’97 vehicle, my fears soared, as I had seen those hoses changed a couple years earlier. I stopped in to talk to Allen about some issues I was having, and after he looked things over, he took time to clearly explain the issues, show me the problems, even drove with me to be sure I understood the extent of what was being discussed. He then repaired what needed repair at a reasonable cost and even cleaned up a few extra issues that he found (at a nominal cost or no charge). I had been without A/​C for some time and knew that I couldn’t afford to install new. A few weeks later, Allen called and he had located a used A/​C controller for my car. He told me up front «no guarantee» that it would fix the problem, but without the controls, we couldn’t identify additional trouble. He installed that used part and over a year later the A/​C is still working great. I would highly recommend this shop to anyone, with any make vehicle.

I’ve had my car 13 years and many mechanic’s. Allen’s is hands down the best! Chris has my car running like a kitten.

I am updating my experience with Allen’s. After seeing my Unilocal review of my poor experience, the owner contacted me and offered to return my fee for the inspection. He was very apologetic and said he had been away on vacation when my visit occurred. He also offered me a free oil change. I declined the oil change because I still have no confidence in their mechanic, who was very rude and trying to scam me into a very expensive repair that didn’t need. I will not be removing my previous review for this reason. It is important that people know when a mechanic is quoting unnecessary work to consumers.
Regardless, the owner Allen was a pleasure to deal with in resolving my complaint. I will not be taking my car here for service since I think the mechanic is trying to scam people for more expensive work. Maybe if Allen would have looked at my car in the first place, I would have been a customer for life. Or maybe he needs new mechanics. I am happy with Allen’s prompt attention to my complaint.

Scam artist is right. .they post a sign advertising an 18.99 oil change plus tax. to get you in the door.
And then they charge you 10.00 labor and 5.00 to get rid of the oil… I wouldn’t give them a chance to rip me off an further.

You can not find a better shop with such an honest owner and team. They are hard working, and have integrity and work ethics.

SCAM ARTIST. Stay away from this place. Took my car there for an oil leak and I had to take my car back 3 times and when I got my car back it was worse than when I took it there. This scam artist tells me my car was not worth fixing but when I told him I wasn’t going to fix it that I was just going to sell it Allen tell me well if u sell it let me no because I no someone who want to buy it. That someone is him. First he tells me my rear main seal is leaking oil then he tells me cam shaft is leaking oil. Was recommended to this place and will NEVER do business with this scam artist. BEWARE STAY AWAY FROM THIS SHOP !!! SCAMMER

Allen’s auto replaced an oil pan gasket on my ’07 Silverado. The work was done correctly and was much cheaper than the dealership. However, when I picked up the vehicle, the steering wheel was not aligned when driving straight down the road. I took the vehicle back and Allen explained that they had to disconnect the steering linkage to replace the gasket. I ended up paying for a wheel alignment that did fix the issue. I’d have been ok with it if he’d explained up front that a wheel alignment was necessary after installing the gasket, but he let me take the vehicle with a misaligned steering wheel.

I know the owner personally from working at a previous shop, and I will follow this man anywhere. He is kind, honest, and will treat you like he is your only customer. You can’t ask for more than that. He isn’t there to rip you off — just to get your vehicle fixed and running! He keeps the old parts and shows you what they look like to make you feel even more comfortable about your repairs.
Not only do I take my personal vehicles there, but the business I work for takes the vehicles there as well.
Never been happier with an auto mechanic than I have been with Allens
Save yourself a headache — take your vehicle there!

Allen is very honest and friendly. He has worked on many of our company vehicles. I highly recommended Allen’s shop.