Cobblestone Auto Spa

DON’T GO HERE!!! My husband recently went here to get his oil changed on Saturday February 6^th. The guy tried talking him into getting other work done than just his oil changed and he declined. Well after they were done with the oil change and he got his truck back he left and he drove 30 miles with our 1 yr old son in the truck. When he go to where he was going the truck quit working. At first we thought it was because they didn’t put oil in so we called the shop which they didn’t answer the phone. So I had to go down there for him to try and speak with a manager which I had to wait about 15 minutes because they kept calling for him and he wouldn’t come up to help. Once I finally was able to speak with him he told that he would go check their tapes and come back. 10 minutes later he came back and said that everything was done right on their part but would drive to where my husband was and take a look. Once he got there he realized that there was oil in the truck BUT the radiator cap was never put back on correctly causing the truck to over heat & cause a blown head gasket. He told us that since they were the last ones to touch it that it was obvious that it was their fault and too take it to one of their mechanic they deal with to get fixed. Well after getting it towed there which we had to pay out of our pocket and was a 28 mile tow. the mechanic told us that the cost to fix the problem would be 7,500 dollars. So my husband called the place to let them know the cost and now they are stating that it wasn’t their fault and they are not responsible to fix this problem. Now we have a truck stuck in the shop that WONT START AT ALL and they were the last ones to touch it. NEEDLESS to say WE WILL be getting a lawyer & suing but I advise people to stay far away from this place… We were also regular customers here to where next time we go in we have would receive a FREE car wash but its not even worth it especially seeing as our truck wont even run to get it there.

The wash was ok. Car was almost clean. 20 bucks to get a dirty car back dirty. Super high pressure sales tactics. I went twice will never go back. I just want a wash. I don’t need a new windshield, oil change or tune up. If you say no you don’t have time. They try to sell you coupon books for later use. Only chill thing about their place is dunkin doughnuts in the place.

Brought the car in on Sunday 11 Oct, If you’ve ever cleaned your own vehicle then go ahead and throw out all expectations for this business to do it for you. Paid $ 65 for a «hand wax,» interior clean, basically the works. 40 minutes later when it was ready, I opened my door and thought I was being punked! They vacuumed AROUND my floor mats, Didn’t wipe the seats at all, center console still had remnants from an iced mocha. They wiped my navigation screen with a tire shine rag and it took a few hits with glass cleaner to get the oily film off. The windows inside looked way worse than when they started. Worst of all the wax for the outside of the car that was used wasn’t completely wiped and on a black car it really shows. Ran it through a car wash a couple days later cuz I couldn’t stand to look at it. This place is a complete waste of your money. I approached the individual that greeted me and talked me into spending the $ 65 and showed him the fiasco. He was in disbelief when he saw under the floor mats, anyhow he brought it back to the vacuum station and re-​did it himself.
Not going back

Tunnel is broken every time we come. Car was brought in for detail. It was as dirty as it was when we brought it in. Sides of seats were not vacuumed and spots on windows. When I addressed the issue to «Tyler» who acts like some punk prison kid, he’s unprofessional. Everyone else is working he’s in a office directing orders and it took 15 minutes to get him out of his office. All I got was I can wait and have it done again and he shrugged his shoulders at me and walked off. Won’t be back or refer this hole to anyone.

Big sign, $ 3.00 car wash, bought gas, punched «car wash» at pump. Guess what? Was charged $ 5.99. Did wash, complained to manager, wanted to be refunded $ 2.99. Told tough luck, had to purchase $ 3.00 wash in store. Never said that on the sign. Quite a way to make money. Some would call it «bait and switch».

Today I went to have my oil changed and tires rotated at this Cobblestone. To have the tires rotated is a $ 19.99 fee. I left the lug key for the guys to use for tire removal and I saw my car go through the car wash assuming the tires were rotated and oil changed, but they were not rotated. I have some curb damage on one of the tires so it was easy to see that it was not done. I was told to go back to the service area where it was explained to me that the rotation was denied because they needed a second wheel key to remove the tires which they didn’t have. Never once did anybody come and ask me for a second key or explained to me the rotation was not done for this reason!!! I had the second key for them to use and I got the tires rotated, but if I had not checked myself I would have paid for a service that was never done. Disappointed.

Went by and thought I would treat my car to a nice bath and shine. I was upsold to the wax job and spent around $ 70 and was told it was a hand wax and not the quick detail spray. I enjoyed the lounge area while waiting then decided to take a peak to see if my car was done. I see my car on the far side being spray waxed. I am the type of customer who will not complain and just never come back. I felt ripped off paying so much for a quick detail spray. Fool me once…

I am a regular at this car wash (Ultimate or Full Service) and have never been disappointed. I am always greeted with a warm welcome and sent on my way the same. At the Finish Line, IF I have any problems they take care of it right away (very few times I have had problems). I have a Escalade ESV and it always comes out looking great.
Thank you guys and I will be back when I need another wash… thinking of trying a Full Detail soon.

I took our smart car to this location to get inside of our car clean. It was really dirty before we take our car, there was our dog’s hair all over, so dusty and our seats had black spots everywhere. They did a good job cleaning «most» part that you can see it «right away» but dashboard was completely dirty, they did not clean it at all and also under the seats and top roof either. We paid over $ 150 to get everything nice and clean. I was very disappointed. This was our first time taking our car to a car wash.
I want to give them a credit that they mostly did a great job, «BUT» we learned that we should have check everywhere before they return our car. If you ever go car wash here and pay a lot of money, check everywhere to make sure everything is clean.

I love this car wash! Super easy with my fast pass and my car looks great every time. The guys that work here are always friendly! Johanna who works inside always brightens my day and puts a smile on my face, she is awesome and is always working hard whenever I come in!

I received a coupon in the mail for a free wash and went in this morning to get it done. It wasn’t too busy and the people were friendly and not too pushy for upsells. Store was clean and well organized.
The wash took about 20 minutes (a bit long to me with amount of cars) but the results were fine. They even found and put back in my long ‘lost’ 12v port plug/​cover!
I’ll definitely be going back.

Poor job overall. Still dead bugs on hood and front. The Wash Sales person (Sean Faudrin) offered specifically to have black marks on door sills, arm rest, seats, etc removed — terrible job! I was able to clean the center console arm rest in about 30 seconds, and it only took me a minute to get the door sills clean — it’s like they didn’t even try! I’d have raised the issue at the time, but the car had already taken longer than promised and I was late for work. So not happy with this waste of money…

The absolute worst car wash in the west valley!!!
26.00 for a hand wash and I had to have them vacuum the drivers side floor again the passenger floormat was sitting on the passenger seat this is not the first time I’ve had a problem service is not very good at all will drive to Danny’s from now on!!!

Great service with reasonable services. The employees pay attention to detail and are friendly. The monthly pass is the way to go! Day or night, this is the place to come to!!!

So far so good, the wash tunnel was down, the attendant was very cordial and explained what was happening, it would take a hour to get my car washed.
I will wait till later, stay tuned.

I took my car here today to get a full detailing. Not going to lie — my car is a mess. I would pay twice as much for them to clean it if it meant they did the job. I have three dogs and I’m a dog groomer so there’s a lot of hair in there. The salesman at the drop off talked me into getting a full wax and buff on the outside as well — okay no big deal it needs it anyway. The total turned out to be 209.99 $. Fine. I paid inside and my boyfriend and I went across the street to pick up my dog getting groomed at Petsmart.
While driving back home (about 15 minutes later) we notice my car is already on the finishing line. I didn’t think much of it at the time. An hour and a half later I called to see if my car was finished and was put on hold for 10 minutes. They couldn’t find my car. We were put on hold again — they came back and said they had my car type on the finishing line but it only got a basic wash. I said this was incorrect and that it was supposed to get detailed. I was again put on hold and this time no one came back so I ended up just hanging up.
We went to Cobblestone and looked at my car parked in the parking lot. Literally nothing was done to it besides a quick vacuum and a run through the wash. It still even had bird poop on it from before.
Went inside to tell them there was a mistake. I was told they would bring it back around and start it as soon as they could and it was bad communication — my car was pulled into the wrong lane. I asked how long it would take and they said 3 more hours because they were «really busy» — that’s fine but when I dropped my car off they weren’t really busy.
There was no discount or any comp to rectify the situation. For 210 $ and being out of a car my entire day I really expect my car to be spotless. I guess we’ll see.

Do not take your car here!!! They do a terrible job cleaning your car. When this is brought to management attention, they are of no help and are rude!

Should have read the reviews, took my truck in for a quick wash and while waiting for a long time I noticed my truck was nowhere in sight. I had to ask around to located it. It was in the back because they drove it into a wall.
Now I have to keep going back so they can repair it and I still paid for the wash. They never offered anything to make it right.
Update; when I took my truck back to have them install part, manager apologized again and started on the right road to make things right.
After reading all the reviews I get a feeling that there is a serious customer service issue here, but I do know stuff happens and everyone deserves a second chance.
I recommend they get some serious help with training. I hope they can make lasting changes with customer service. Seeing around corners for their clients and be proactive not reactive when there is a problem.

I am a regular here and my car is the cleanest drive through wash. Strong air at the end helps prevent spotting. I haven’t done the full service yet. Maybe when I get into my elder years. Sometimes they are super busy. Other times not. They are very attentive.

I purchased an upgraded wash. When my car came out of the wash I noticed 3 attendants crowded around my vehicle. The quickly dispersed and continued the final wipe downs of the exterior. When I was called over to my car for pick up I noticed two gouge marks and a size able crack in my windshield. When I asked about this they first had to get a manager. I asked what had happened and was told that they weren’t sure if the windshield was like that before the wash. I was then told that it can happen with the AZ heat and cold water from the wash (how do they get cold water in July?). The attendants then began asking me if I have full coverage (um yes my car is brand new). When I told them I needed to make a phone call they scattered never to return to check on me. I hate that my insurance is being billed for THEIR negligence. I had to ask for a refund on my car wash which was given to me.
Use caution with the Cobblestone since clearly they do not have respect for the vehicles they service. The final cost for their carelessness was $ 269.99!!!