Jaycox Air Conditioning Htg & Refrig

Having been an electrical contractor as a vocation I am pleased to write this review.
Upon returning from a vacation we heard our air conditioning blower making unusual noises.
We called Jaycox in the morning and ordered a motor and blower wheel for our off brand system. (Amana-​Goodman) They suggested that they send a man to check and I said no thank you I was sure of my prognosis. Sue at Jaycox said they would order the parts. That evening the temperature inside the house reached 104 degrees (we live in AZ as you know) The following morning we were making reservations with a local hotel when Jason from Jaycox arrived with the parts needed. Within a short period we had our air back. It is going to be 112 degrees today (day 3) and we are very comfortable thanks to a great contractor!!!
As stated above it simply does not get any better than our experience.

One of the two A/​C units wasn’t working. Within 3 hours after calling, Kelton and Dan arrived. Evaluated and repaired! So easy. Both men were courteous and honest. Family owned business who takes pride in providing the best customer service. No need to call anyone else. Thank you Jaycox.

Our unit did not turn on when we came home from vacation. After the run around from another AC company that included no call backs (I had to call them multiple times) and then an alleged broken compressor, I called Jaycox to get a second opinion. Within an hour, Kelson from came out to check my unit, and it turns out the compressor runs fine and the other company had actually shorted out my previously working unit. I appreciate the prompt service and the discussion about my system and parts. They have a new customer in the future! I would highly recommend them!

I called Jaycox because the furnace wasn’t working in our casita. They sent a technician out within the hour. Jake immediately found the problem — a switch, which I wasn’t even aware of, had inadvertently been turned off. He showed me where it was and left. «No charge — just call us the next time you need service.» Wow! I’m a customer for the long run! Thanks Jaycox!

I had Jaycox out on a Sunday morning (voice mailed them in 2 a.m. hour) and followed with a call in 6 a.m. hour –and was wowed when I was told I would be the second call of the day.
My A/​C was running, but not cooling. Ice had formed on one of the lines outside. I turned the cooling feature off, and let the fan run to help circulate air to de-​ice the unit.
In the mid-​part of the 8 a.m. hour, Scott came by and added R-​22 Freon to my 11-​year-​old unit. He said it was possible there was a leak in the coils.
Scott said that the low Freon likely made it hard for my A/​C to work and increased my energy bills. I now understand the importance of having a seasonal check. He recommended I have the unit checked again when it is at least 80 to 90 degrees out. He said we could then review how much Freon has leaked out and then further weigh options (e.g., 1) add more Freon; 2) examine system for leak location –possibly replace coils; 3) replace entire unit).
He also showed me how to feel the outside tubing that should be cool to touch (not icy or hot) –about 45 degrees. He pointed out how to feel the air from the fan when it is running. He also showed me where to look for water draining on the other side of the house (the lower pipe should have water coming out, the upper pipe should not). Finally, he inquired if I had changed my filters, and I stated I had.
On the weekends, a surcharge of $ 20 or $ 25 is added to the regular service fee (around $ 65)…My total service fee was $ 85, and I was charged $ 240 for three pounds of Freon. (Total bill $ 325.)
Freon R22 is being phased out, and this is driving up the price. Scott said it used to be around $ 30/​lb. He said at some point, it may not be available, and it was unknown how a system would work with a mix of R-​22 Freon and a new coolant. –This would be something to consider if I was trying to prolong life of my A/​C system by just adding coolant, and R-​22 Freon no longer available.
I appreciated the rapid response and the education. I find Jaycox to be very honest and very reliable!

Jaycox provides first rate service. They are prompt, professional and reasonably priced for top notch service. Bill has been our technician for years. He does great work. We had a tenant’s A/​C go out during the height of the heatwave and we were out of state. We were able to handle the whole situation over the phone and could be confident we were getting an honest assessment. Jaycox is peace of mind.

I’m so happy with the prompt service that we received today! Our ac unit went out late last night and or house heated up quickly. This morning a tech was at my home within an hour of calling and the repairs were performed in about 30 min. My house is already cool. We were very pleased with the price we paid and we are happy to recommend Jaycox to anyone! Thank you! !

Totally agree with the other comments here. This is an honest company, and I will only use them for HVAC issues. I have used them twice. The first time I called George Brazil first. Their technician was going to «do me a favor» and fix my AC for $ 2500. Something did not smell right. I called Jaycox and they came out and fixed my unit for $ 158.00
Earlier this week I called them again because my unit’s fan was not turning and the house was not cooling. I called Jaycox immediately, they arranged to come out that day. Within a minute Jake diagnosed the problem as a disconnected wire. He had it fixed in 5 minutes. When I asked what was their charge for a service call, he refused to charge me. He made a trip to my home, fixed my AC, and charged me nothing! Customer for life!

Wow!!! I recently had 2 (0ther) AZ companies to my home for repair assessments. One told me my fan motor was going out and gave me their rate on replacing my unit. #2 told me it was a different issue, but I needed a new unit. Both of these firms had good reviews here, so buyer beware!!!
Finally, I had the GREAT fortune to call Jaycox and Jake came my home (on time) on 9−25−14 and his assessment was a bad defrost board which he just bypassed. He did NOT recommend that I get a new system ($ 5k savings for now). Jaycox worked with my schedule as a teacher, answered numerous emails and texts from me during the day in a timely fashion. Jolene was great with phone Customer Service.
In short: if you need HVAC assist and are in their service area, They don’t do the coupon stuff (to my knowledge), but those aren’t always the best deals in the long run! I highly recommend this firm !!! High five to Jaycox.

My 5-​ton York went out on my home.
After basic troubleshooting could not solve the problem, I called Jaycox. They had helped me some years ago at another home.
Their diagnostic fee is more reasonable then another company I compared.
They came same day at the promised time, found a seized motor and offered me some options.
They were in and out in two hours. Peppered the technician with questions and he handled me well. I am not an engineer or tech but having lived in the desert for awhile am relatively knowleageable in HVAC and always looking to gain more technical knowledge. Felt the technician was completely straight with me. I like the motto on their service reciept «Bitterness of poor quality remains long after the sweetness of low price has gone». Could they have done anything better? Nothing I can think of.
If you want honest, reliable service at a fair price, call them.

I don’t get to worked up when the A/​C goes out… It’s a mechanical piece of equipment that will go bad at some point. There is no use in fretting about it. But, when it does go bad you want someone who has a CLUE and is HONEST about the issue. We’ve only used them recently (after some dishonesty from another LARGE A/​C contractor) and we are very happy with the work. I didn’t get «good news» from Jaycox but I got an HONEST evaluation of the problem and what it would cost to fix it and when they would be back to complete the work. These folks are honest and act with integrity. Thanks Jaycox A/​C!