Michaels

–Messy Michael’s, it was in the evening, so maybe they hadn’t had time to tidy up.
–Long check-​out line, needed more cashiers.
–Couldn’t find an employee to ask questions, no one in the frame dept either.
–Scrapbook selection is boring. Meh!
–They accept coupons from your phone and competitors coupons too.
–Located near Wal-​Mart and Home Depot shopping center.
–Plenty of parking spots available.

I spent 11 minutes on hold the first time with the framing department before I hung up and tried again! I only waited 5 minutes that time. I guess my business isn’t important or no one is employees in that area.

Just called to see if they carried a refill for my Scotch ATG 700 adhesive applicator. She asked if it was pink, I said it was yellow. «We only carry the pink one». I asked if it was the «700». «I’m pretty sure it’s a different series».
You would think looking at the number instead of the color would be more helpful.

This place is run down and seen better days. It almost impossible to find someone on the floor to help you. There wedding section is virtually non-​existing and disappointing. I really wish hobby lobby would open on this side of town

Been coming here over 9 years. Great for arts crafts, décor, home schooling, rainy days. Love this store. Like the old store layout. Kind of looking run down inside.

Great deals found today.
70% off sale plus was able to use my 15% off coupon on top of that. Friendly staff. Patient at the register as I needed a couple price checks. Wide isles.
The downside was some of the price markings were confusing. And there was not a lot of staff available. A few places were messy & there was a ladder in the way.

This was one of eight or nine Michaels Stores we went to in the greater Phoenix area today. This was a little on the smaller side and less clean than most of the Michaels we go to. We were searching for a particular type of scrapbooking paper that my wife uses in her paper crafting. As with the other locations, we really didn’t find any. They all seem to be out of stock of this particular paper. In addition, the paper section needed some straightening. There were lots of pages in the wrong spot, and the paper we were looking for had the slots filled with different colored papers. That may be why the stock ran out and was overlooked.

This is not my cup of tea, but when the wifey wants to go then I have to go! Michaels have all kinds of products for your do it yourself projects. Since we have two fosters kids at six and seven years old. We had school projects this year!
The store has adequate supplies for your project, but the service is not that good. Hard to find anyone to help you find what you are looking for. Also they only had one cashier on call? This location is very under staffed.
Anyway, we got what we needed. And that was good enough.

Stopped in to look at custom frames. They have a large selection and three price points that are reasonable. I like this store because when you need help someone is always available. I’m not a big craft person but they seem to have a very large selection of items to make just about everything.

This is my go-​to place for picture frames & scrap book supplies!
It has a great variety of both.
They always have great sales, keep an eye out for those.
Today I purchased 4 quality wood & glass picture frames for $ 2 each… what?! That wouldn’t have happened anywhere else!
The only thing I have a hard time with is that I lose track of time when I’m here, lol. There’s so much to look at!

They have a better array of beading materials. The customer service overall is just bad at this place.

This is a two-​part review, one specifically for the custom framing department and one for the store as a whole.
The Store:
–cleanliness: relatively OK. Gets very messy particularly around the Christmas season and you will have glitter on you for weeks.
–staff: generally nowhere to be found. Limited registers open (usually 2).
–prices: «OK»… they email out coupons all the time. Problem is, you usually can only use 1 per purchase. For example, if they email you a 20% off entire purchase and 10% off artist’s sketch pads, you can’t use both.
The Custom Framing Department:
–staff: I was helped by a gentleman who was very patient, worked with me for about an hour on framing and matting choices for two prints I wanted framed. He had a good eye. However, they generally only have one person back there and thus, everyone ends up waiting. A long time.
–attention to detail: lacking. I had asked that the two prints be framed the same way (same mat, same frame, etc). When I was called two weeks later to pick up my order, they were in two different frames. I ended up having to wait an additional 5 days for the frame to be fixed.
–pricing: extravagant. Even with the 40% discount coupon I had, my total for two prints (small, matted and framed) was approximately $ 180.
–quality of product: I am very pleased with the final result of my custom framing. It looks clean and professional.
–final note: I brought in the prints on cardboard backing between glass plates. There were important notes by the seller about the prints on the cardboard, and I wanted to keep them. I made a call to have them set aside for pickup with the prints. While they did save the cardboard for me, they kept (or threw away) the glass plates. Which makes me wonder, if someone brings something in a frame, do they keep that or throw it away too?
In summary: will I be back to Michael’s for my art needs? yes. Will I use their custom framing again? probably not, if I can get a nice frame and mat it myself for about ¹⁄₃ of the price… only if it is an odd-​sized print needing framed.

I come here for crafting, painting, and baking needs. They have a good selection and are close to home (bonus). The always have some good deals and some good coupons too, which makes shopping here better.

I get a lot of my supplies for my jewelry business here. They have a lot of staple items that I need at a great price. Word of advice, sign up to be one of their loyalty members and you’ll receive 40%off coupons in your email practically every week. I save so much money using those coupons.

Always have a great selection and a great place to start getting crafty :) They always have sales of some kind going one and tons of clearance things too! I guess they’re trying to make room for more cool stuff!

I went to Michael’s to have a custom framing order done. Nothing too fancy, just a magazine article with 3 cut-​outs to be framed.
Met with the framing team, they put together a mock-​up which looked decent, paid my $ 185 and was told 2 weeks and it will be ready. I told them I needed it by a certain date and was told no problem (a few days after the 2 weeks).
Flash forward 2 weeks, no call. I wait a few extra days and call the store. Framing department wasn’t available at that time so I left my info and was promised a call back. Again, no call. I call again, get a hold of someone and I’m told they needed to re-​order the matte and that it would be a few more days. I asked why I wasn’t notified and they said that the manager should have called me. They hadn’t. Was told that I would get a call again when ready in 1 – 2 days. Reminded them that I needed it ASAP at this point.
Flash forward 2 days, still no call. I called them again and was told it was ready. At this point I had missed the deadline of when I needed it done.
I picked it up from the store, it looked decent and as I had specified, but was still late and never received any type of calls or apologies.

Always a great selection of arts and crafts. Of particular note is the fact they have a good selection of plastic models such as cars, airplanes, ships, etc and all the needed supplies to assemble them including glues, cements, and paints.
The prices on the models range from $ 10 to $ 30 and seem to be quite a bit cheaper than Hobby Lobby and Hobby Bench which are competing stores in the area.

Great location in the Surprise area! I’d love it if Michael’s gave out more coupons because some of the crafts can get quite pricey.
This location has a great selection of scrapbooking and beading products. They do not offer fabrics, except for ribbon. If you are looking for basics, this location has what you might need.
The staff aren’t overly friendly, but will help you if you ask.

It’s one of those chains you can’t help but go to sometimes because there’s nothing closer.
When Michael’s first started, the prices were decent and I got a bit starry-​eyed when I walked in. Now, it seems overpriced for some things and the customer service is waning.
I bought a piece of matting for $ 15! I sure hope there’e some gold weaved in the board somewhere…
It’s worth it if you get the 50% coupon in the Sunday paper, but other than that, I’d rather go to Joann’s.