Orangewood RV Center

We just bought a travel trailer (Retro 155XL) from Orangewood RV from Larry. We drove an hour from East Mesa because Larry took the time to answer simple questions over the phone. We went to many RV places in Mesa but no one took the time Larry did. By the end of the sale, I nicknamed him Larry the Legend and my toddlers started calling him Uncle Larry because of how kid friendly he was. He was knowledgable and not pushy. He answered all our questions and we left feeling confident in our purchase. Everyone who worked with us was wonderful. If you are looking for an RV, go see Larry because you won’t be sorry!

Management team seemed concerned about my coach in wanting to make sure that everything was properly fixed and Warranteed.

No. Just no. The service department is terrible. Not only are they rude (the service manager actually) they will keep your rv for months!!! While they fix minor issues. And make you do all the work for warranty, etc. Still waiting on the owner of Orangewood to call me back. I’ve heard you should go to Vans.

The service and parts departments at Orangewood RV have won me over as a customer. The purchase and installation of my fifth wheel hitch and slide toppers could not have been a more positive experience. Orangewood offered competitive prices, did quality work, and finished the work quicker than expected. The parts and service staff members at Orangewood are competent, friendly, professional, and always willing to share their knowledge with customers.

We picked up a used camper trailer from Orangewood RV yesterday, and I cannot say enough good things about their service and the great team they have in place. From the beginning when I intially visited to look at a trailer I found on their website all the way through to delivery yestereday, I received a level of customer service that is very rare today. Ed Holden was the salesman for our purchase. Ed was very responsive throughout as the trailer was inspected and made ready for delivery. The Orangewood team went over the trailer from one end to the other and repaired and cleaned everything. They really went above and beyond our expectations. I will not go anywhere else.

There are many RV sales and service centers in the Phoenix area. It was difficult to find the right one for our needs. After careful consideration we selected Orangewood RV. When it comes to service it’s the people that make the difference. In each department at Orangewood RV we encountered gracious employees exceeding our expectations. The paint & body shop did an excellent job on our coach. Their staff worked directly with our insurance company. We didn’t have to do a thing. The parts store had a nice selection and a tentative staff.
Our service required three days. Orangewood provided a free overnight spot in their lot with 50 amp service. The dump station and fresh water were on the premises nearby. They also had propane at only $ 1.99 a gallon.
If we are in the area and in need service we will surely stop by again.
Lew & Ramona C.
Pelham, New Hampshire

Orangewood RV has serious issues with customer service. The service dept spends more time trying to figure out how to charge you for work that shouldn’t be chargeable, and less time actually doing good service work.
I took my trailer back in for some warranty work on the body, and asked them to fix the stereo which had never worked from day one. Was told I would have to buy a new one and pay for the service to install it. Low and behold, I have an extended plan, and when I proved it included the stereo, suddenly they could order me a new one, but I would have to put it in by myself or pay them.
Battery was bad, they ordered a new one, and then charged me to install it. How do you charge me to install a new battery when the broken one came on the trailer when I bought it and was not functional?
When I first picked up the trailer I purchased some wasp/​bee covers. They are supposed to take less than 5 minutes total to install. When I opened the package the springs used to attach them to the trailer were missing. So when we returned the trailer for the service we asked them to find the springs that should have been in the package and install them. They actually charged us 30 minutes or $ 60 to install them. Again, no more than 5 minutes, and they were already working the trailer. I would have done it myself had the springs been in the package that they sold me.
For the final straw on the camel’s back:
I received a letter form the finance company they set me up with. Orangewood never sent them the title, and they are now threatening to repossess my trailer, that I have been paying for because they never got the title from Orangewood.
If you want to buy an RV, do yourself a favor and go somewhere else.

The People. Yes they have sales, parts, service and a body shop, but it’s the people that make the difference. I have trusted them for years. I understand they are a for-​profit business, but the people I’ve met, up front and out back really care.

These people were awesome. We bought our 5^th wheel there and couldn’t be happier with the people. Everyone was very nice and on top of everything and fast. Anything we needed got done right away. On top of that their price was untouchable by any other dealer. What else could anyone want.