Shauna’s Paw Spa

After a disagreement with my husband on s pick up time for our dog, we were shocked to find out Shawna called the poodle rescue to come and take our dog after a grooming. She never called to tell us she had done such a horrible thing and we called the shop and went to the shop only to find it locked up and no phone calls being answered. She finally called to tell us she did this after we contacted the police. We got our dog back with no explanation from Shawna. Stay clear of this place. A friend had her dogs’ ear cut in half and found it days later to have been crazy glued back on with a mass infection. They were never told this incident had happened. In all fairness, our incident occurred over a year ago but felt it necessary to post now due to continued complaints from people about their service. Just want to keep all dogs safe!

I took my Springer Spaniel to Shauna for boarding as well as grooming. Shauna was warm and friendly and my dog took to her right away. So much so that when I picked her up two days later she acted as if she didn’t want to leave. Despite the fact that there were several dogs in the front room, I didn’t sense any type of doggy smell. It is obvious that she loves not only her own dogs, but the dogs that she cares for as well. She’s pretty good with people too! :-)
Because I was kind of unsure as to how have my dog’s hair cut I left it pretty much up to Shauna. When I picked up my dog, Shauna had done a beautiful job grooming her.
I still consider myself a fairly new dog owner and Shauna took the time to ask me about how I wanted my dog groomed as well as made suggestions that she thought might be helpful. She also provided me with a few tips for caring for and walking my dog.
Her prices were great and I appreciate the fact that she lives only five minutes from me.
I am so happy to have found Shauna and I will definitely take my dog to her again.

Our dog died hours after being in the care of Shawna’s Paw Spa. This business might not be at the location your remember, but it is still operating out of a home. We boarded our 3 dogs with Shawna for 2 nights this June 2013. Phoenix was having a heat wave with temps at 119. I asked and was assured the dogs would be indoors except for pee time. We recieved a call at 1:30pm the second day, saying that our older dog threw up. We said no problem we were about 2 hours away. One hour later she called again and asked if she could bring him to her vet, as she was heading there for other dogs anyway. We said, no we would be there soon and take him to our vet. She called back a few minutes later and said she had to, that the dog was not going to make it until we got there. What? I thought he just threw up? A vet we never met called us a short time later, saying our dog had a mass in his abdomen.? His own vet never suggested such a thing. I said, it is 119 out, he could be dehydrated, please be sure he gets IV fluid until we arrive. The vet said he had better thing to do than that and he was closing early (3pm). We made arrangements to meet Shawna at the nearest ER, arriving at 330pm. We opened the car door and there to our shock, was our youngest doggie, in a coma on the back seat. She has known these dogs for over a year, did all their grooming and boarding and didn’t even know their correct names. The girl with her, admitted that our Hutchie actually started throwing up the night before. ER worked on him into the night, he never regained consciousness. He was extremely dehydrated, fever 107, extremely rapid pulse, coma, panting, bloody diarrhea. He died at around midnight. It was obvious heat stroke in its final stages. The vet said if he survived, they would look to be sure there was no additional health issue, but he felt no mass in his abdomen. He did not survive. We notified Shawna in the morning that he was dead. To this day, she has never responded in any form. She has expressed no sympathy or explaination as to what occurred while our baby was in her care. When you leave your pets, this is your worst nightmare. I wish we could step back in time, and would not have trusted our dogs to her care. RIP my Hutchinson, our beautiful Polish Lowland Sheep baby. We are so sorry.

This place is no longer there. Too bad, our family liked it a lot.

I had my big olde english sheepdog groomed here and they did a fine job and the price was on par with everyone else. Actually I think the price is about $ 10 more, but I’ll pay the extra money because of the extra service this place provides.
I really appreciate that they have a pet taxi, bc of this service my dog gets a ride home for free (but we did tip the driver). Since I have a little child it’s hard for me to bring my dog and pick him up on the days I would have time to pick him up, so the taxi is worth it for me. Bc of this service I can now drop off my dog before I go to work and my husband (on days he’s caring for my daughter) can be home to let my dog inside. This is easier for me than having to bring my 100+ dog inside while holding my baby.
Shauna’s is right next to Mountainside Fitness, it’s right in Surprise so if you live in Surprise this place will be easy to get to.
I also thought the service was great too. I’ll definitely be taking my dog back here the next time he needs to get groomed.

I love Shauna’s! The prices are great, Shauna is really nice and my dog has a good time playing there. Shauna is very knowledgeable and you can tell that she loves animals. If I had even the slightest notion that my dog wasn’t being cared for, I wouldn’t go there. It’s too bad someone had a negative experience, but I’ve been here many times and have always seen the dogs in their care happy. I have sent many friends to Shauna’s and am glad that she’s so close by. I highly recommend!!!

I just adopted the cutest dog who was shaved due to matting but they left all the fur on his chin, giving him one of those cheesy goatees that creepy guys have. Even though the location isn’t the closest to me, I brought him to Shauna’s because she had excellent reviews online. It was almost closing time but she was very accommodating. She didn’t use sedatives or yell at my dog. I think the previous reviewer was harsh on the business as a whole because of one disgruntled employee (who no longer works at Shauna’s). She did an excellent job and since it was a quick trim, she didn’t even charge me and just asked for donations to the rescue. I could tell how much she loves dogs from the way she interacted with my dog and the other pets there. The place is clean and it was great how my dog could socialize with others. I’ll definitely be bringing my dog here for his grooming!

The staff seemed very friendly but it was hard to hear over some noisy dogs. I was not impressed, however, when they lacked to check records of vaccinations for my pups since I was a new customer. Additionally, I did not like the free roam all of the dogs had (many were using the floor as a bathroom and not being taken outside) which concerns me as far as house training goes. The prices are are very affordable and they did a great job. My boys look amazing! But the only way I will go back is if I can drop them off in their kennels which is where they will stay until being groomed and after.

I stopped in here today to get my dogs nails trimmed. Ordinarily that would not be an event but my dog hates having her nails clipped — to the point that she will snap at someone. The people were so nice here and it was a lot less traumatic for my dog than it has been in the past. They do grooming and sitting services as well. It’s kind of tucked away behind the Sonic at Bell and Reems so you might miss it if you don’t know where to look. The prices seemed quite reasonable and the place was clean. I’d recommend it, give it a try.

We love Shauna’s doggy day care! It’s close to home, and her hours are convenient. And she offers half day services which are quite useful when you just need to run a few errands but don’t want a crazy puppy on your hands when you get home! She has supplies, but we haven’t bought anything yet, although we plan too. Also offers grooming service, which we haven’t used either, but will in the future.