North Atlanta Primary Care

Looks like the office manager does not know how to run this doctor’s office. At 9:15 you should not have to wait over 45 minutes to see your doctor. Late morning or late afternoon I can understand having to wait a little while but having worked as an office manager in a doctor’s office I know that no one should have to wait more than 15 minutes. My husband’s cardiologist’s office even has a sign telling patients to let them know if they have been waiting longer than 15 minutes. Love my doctor but visiting this office is a huge pain. By the time the nurse took my blood pressure it was elevated!

This office doesn’t even deserve 1 star. The Staff is extremely rude, the often forget to call in prescriptions, and it is impossible to talk to an actual person when calling their office. Avoid this office at all costs! Waste of my time and money

I’ve read these bad reviews on here and completely disagree. The main issues I’ve read on these complaints seems to be centered around a poor phone system. Ok. Maybe that is true. BUT, there online system is top-​notch; Set appointments, refill prescriptions, TALK to a doctor directly. And all of the responses have been VERY quick in my experience. Really there is no point is calling, the secure online system is that good. But, if you don’t like hi-​tech communication systems… ok, the way they operate may not be for you.
They also have x rays facilities right on site. I went in with rib pain one day. Saw the doc, x rayed that day, email from the doctor that night with diagnosis (broken rib) and action plan set up with prescriptions already called in. Super quick and efficient.
Anyway, I love this facility and the way they operate. 21^st century practice that is very efficient.

SORRY, YOU JUST DON’T MEET MY STANDARDS!
I scheduled an appointment for a routine visit for my son at this Johns Creek location because it is more convenient. When I arrived to see the doctor with whom we had scheduled, he wasn’t there. He had called in earlier in the day and instead of calling us to let us know that he was no longer available, they just allowed us to show up with the expectation that we would see our physician of choice. In my opinion, common courtesy dictates that you contact the patient to inform them that their physician is no longer available so that they can make a decision to accept an alternative or reschedule. Yet, they didn’t think that it was important enough to call and let us know. We were told that we could go over to the Alpharetta location and a physician could see us there. We went and the doctor was fine, I had no problem with him as he was very professional and had a great manner about him.
Fast forward to a second visit with a different issue. We went in to see the doctor and all was fine. The problem came when it was time for follow up. I did not hear from the doctor within the expected time frame so I tried calling, several times over a couple of days. I finally had to get in my car and drive over there and by that time I was clearly on 10 and ticking! Their lame excuse was that they could not get me at my home number but I verified that they also had my cell number and there was no indication that they had attempted to contact me.
If an office is sloppy when it comes to handling the simple things like phone calls, how am I not to assume that they are going to be sloppy with more serious matters such as following up on doctor’s orders, verifying that correct protocols are being followed, and just making sure that business is handled in a timely manner? So many times, medical matters are time sensitive and you really need to be able to not only trust the doctor but the ENTIRE team.
Do you really want to put your care in the hands of a medical practice whose staff just really doesn’t care? I don’t and that is why I will be transferring my son to a different practice.

Poor customer experience. It’s frustrating to not be able to talk to someone via phone there. You can’t reach them via phone. You can get transferred from their corporate, but they will hang up on you each time.

I wouldn’t let me dog be seen here! The staff was rude during and even more rude after my visit. I have $ 1500 in bills from Quest Diagnostics because they ran blood test that I did not authorize. The billers and staff are rude and unprofessional. I would not waste time going to place. I have escalated the seriousness of my issues to the Commissioner Generals office.

I would rate the doctor’s, nurses and lab technicians with 4 or 5 stars. However, the rest of the supporting and administrative staff are unresponsive, insensitive and disorganized so much that it deflects from any decent medical care provided. It is near impossible to call and speak with a live person. Messages left on voice mails are ignored and/​or not returned. They truly give the impression that they do not want to speak with you. The worst management of any clinic I have ever been to in 40+ years and 4 states.

This place is awful, it is so difficult to get hold of a nurse or a doctor. We went for a check up recently for my wife with a thyroid condition, we were so anxious about the results, they just wouldn’t call back. Every single call will go to the voice mail and will only get calls back after 3 days. I don’t know why such a bad service for a good area it is in.